Sales Account Executive

Deborah R. Cain

** ******** ***

Charleston WV **526

Cell Phone: 216-***-****

e-mail: *******.*.****@*****.***

Employment History:

*/**-**/**

PRC

Colorado Springs CO

Inbound Sales Representative

. Utilize proven sales techniques to close home entertainment related

calls

. Provide custom solutions for customers' needs through discovery

related questions

. Educate customers on DirecTV value features and benefits

. Consistently close inbound sales calls at 28% or higher

6/05-6/06

Alltel Wireless

6000 Lombardo Center

Seven Hills OH

Business Solutions Representative

. Develop new business through daily cold-calling, telemarketing and

networking

. Prepare and present customer proposals promoting applications-based

wireless solutions

. Complete necessary business processes to ensure accurate service

activation and billing

. Provide professional and prompt service to customer account base

. Consistently meet and exceed monthly sales objectives

. Proactively maintain working knowledge of newest technologies and

products

3/04-12/2004

SBC Global Networks, 45 Erieview Plaza, Cleveland OH

Competitive Account Executive

. Find and develop winback opportunities in Signature market through

telemarketing and cold-calling

. Obtain competitive billing information whenever possible

. Develop competitive proposals

. Develop and implement appropriate SBC contracts

. Maintain current knowledge of competitive information on daily basis

. Generate and follow-through with entire winback paperwork/package

. Maintain working knowledge of all SBC Products and Promotions

. Engage TSE, ISE, AM or voice specialist as opportunities arise for

those products

. Successfully sell and follow-through against 100 line/month objective

. Partner with assigned Account Managers for in-module winback

opportunities

01/2002 - 03/2004

SBC Global Networks, Brecksville, OH USA

Senior Account Manager

. Uphold our company image with outstanding customer service

. Manage, develop and grow account base of 85 customers billing from

$12.5K to $50K

. Design, sell and implement voice, data and equipment solutions

. Develop and implement customer contracts

. Seek out new business opportunities

. Consistently exceed set company objectives

. Assist in mentoring new members of my team

. Utilize consultative selling skills to customize products and

services to customer needs

. Proficient in using internet based SBC databases on a daily basis

. Generate leads for internal sales partner

. Retention of customers in a highly competitive market

. Continually keep abreast of current and new SBC technology

. Creatively overcome unwilling decision makers to close business

06/2001 - 01/2002

Ameritech, Akron, OH USA

Retention Account Executive

. Responsible for calling on medium-sized business customers ($5K -

$12.5k annually) within the Ameritech Region for the purpose of

retaining and growing existing accounts

. Selling the following product set to current customers: CompleteLink,

ISDN, voice and data services

. Attend daily sales meetings and schedule own sales calls with the

existing customer base to ensure that the requirement of 5

appointments per day is met

. Maintained over 80% YTD weighted objectives, while achieving

Significant Sale

of the Week region-wide in November 2001

05/2000 - 05/2001

Ameritech, Cleveland, OH USA

Telephone Account Manager

. Proactively manage the telecommunications accounts of mid-market

businesses.

. Develop and implement comprehensive plans for each customer, geared

toward their specific industry's communications needs.

. Establish ongoing business relationships with clients in an

assigned territory.

. Correlate partnership with an outside Account Executive based on

analysis of client's needs.

. Selling network products and services on consultative level.

. Utilize corporate channels to coordinate orders.

10/1992 - 2/2000

State Alarm Systems, Cleveland, Ohio

Account Executive

. Maintain and grow commercial customer base through cold calling,

networking and referrals throughout Greater Cleveland area.

. Design and sell Security, Fire and Evacuation systems on

consultative level for commercial business.

. Remain engaged throughout selling, installation, and customer

training processes.

. Stay abreast of ongoing technology of product set including

intrusion detection, fire codes, CCTV, entry systems, etc

Proficient in Outlook, Excel, Word, Microsoft Office Suite,,

Powerpoint, Windows 2000, Windows XP

Major Achievements:

Received 3 Promotions within 4 1/2 years at SBC/Ameritech.

Grew account base billing revenue by 14% in 2003.

Achieved 98% increased TNBR Objective in 2002.

Sold 113% of increased Weighted Objective 2001.

Produced 115% of NNMR Objective for year 2000.

Consistent Performance Award Recipient

Education:

Charis Bible College

Colorado Springs CO

2009 Graduate

University of Kentucky, Lexington, KY USA

Bachelor of Science, Merchandising, 129 Hours Completed, Dean's List

Professional Licenses, Accreditations, and Memberships:

State of Colorado License for Ministry

Bethel Temple Assembly of God

Susan G Komen Foundation Volunteer

Burton Professional Selling Process

Business Exchange

SBC Pioneers

National Association of Female Executives

"Selling Norstar"

Wilson Learning Counselor Sales Process Cert.;

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