Manager Customer Service

Ronald E. Wooster

**** ********* ** **********, ** 35242

205-***-**** abl451@r.postjobfree.com

Executive - Level Management: VP Operations / Operations Director /

General Manager / Supply Chain Manager

Senior Manufacturing Executive with extensive experience in improving

Manufacturing and Technical operations. Seasoned in changing manufacturing

operations in regulated, unionized, volatile competitive environments into

lean, tough and competitive revenue machines. Built solid, cooperative and

effective multi-plant teams with management and both union and non-union

personnel. Applied Six Sigma, Lean Manufacturing, Kanban and Kaizen

principles, metrics, and root cause analysis to achieve steady, consistent,

unrelenting growth with Praxair, Bluewater (Gibraltar) Industries, Lord

Corporation, FMC Corporation and ARCO/Polymers.

Supply Chain / Kanban / Continuous Improvement / Lean Manufacturing / ISO &

QA Certifications Multi-site Operations/ Kaizen / Productivity / Cost

Control / Contract Manufacturing / Union Relations / Team Building / Batch

Processing

Professional Experience

Praxair - Fairfield, AL

2008 - Present

With 2009 sales of $10 billion, Praxair, Inc. (NYSE:PX) is a global,

Fortune 300 company that supplies atmospheric, process and specialty gases,

high-performance coatings, and related services and technologies to a wide

diversity of customers.

- Facilities Manager

Full operating responsibility for 850-ton oxygen and nitrogen air

separation plant, strategically supplying gas to industrial customers in

the Southeast. Focused operations on ensuring maximum capacity and

flexibility to supply customer needs. Successfully negotiated new labor

contract, paving the way for improved productivity and flexibility by

modifying job responsibilities and flexibility. Trained as Process Owner in

Six Sigma. Maintained excellent safety performance in operations and

distribution.

Bluewater Thermal Processing - St. Marys, PA 2005 -

2007

A company that offers comprehensive thermal processing services for a wide-

range of top tier companies in a variety of industries in North America.

Total sales of $250M.

- General Manager

Full P&L as General Manager of Pennsylvania Industrial Heat Treaters

company in the former Thermal Processing Division of Gibraltar Industries,

which was divested to a private equity group. Improved and directed sales

and marketing, manufacturing, R&D, and all aspects of the operation of the

company, which provided value-added heat treatment of steel parts.

Assessed and modified organizational design to align with growth goals. Led

development of staff from owner-driven sole decision maker to team of

leaders focused on running and improving the business

Revenue Generation:

. Achieved highest sales in company history by revamping organization to

place emphasis on sales and customer service, hiring Customer Service

Manager and Sales and Marketing Manager.

. Started Lean Manufacturing with 5S and Kaizen where there was no

history of Lean Manufacturing in the company. Improved productivity

10%.

. Introduced metrics and tracking to focus on savings and continuous

improvement. Reduced utility costs by $200k per year.

Strategic Highlights:

. Converted operation into a 24/7 manufacturer, from a 5-day with

overtime, reducing labor costs 5%.

. Installed ERP system for better ability to understand and control

business.

. Achieved ISO -9001 certification.

. Best safety performance in history of plant - going on three years

without lost time accident.

Consultant 2003

to 2005

Independent contractor specializing in engineering design review, Lean

implementation, metrics introduction and usage.

Lord Corporation - Saegertown, PA 1998

to 2003

Lord provides valuable expertise in adhesives and coatings, vibration

and motion control, and magnetically responsive technologies world-

wide. In the chemical side, a comprehensive offering of specially

formulated adhesives and coatings have been engineered for many types

of substrates, including metals, composites, plastics, wood, rubber

and glass. Total company sales are $630M.

- Plant Manager

Held full operating responsibility for the single largest chemical

plant operated by this adhesives and coatings manufacturer, as well as

smaller facilities in Florida and California. Produced four million

gallons of adhesives and coatings yearly, representing $125M in sales.

Managed production, quality, engineering, maintenance, procurement,

materials, distribution, safety, health and environmental operations.

Controlled $65M budget. Supervised 210.

Revenue Generation:

. Improved productivity 20% while cutting inventory and expense 15% via

Lean Manufacturing. Reengineered a disorganized inventory system.

Determined appropriate inventory by demand and not as an arbitrarily

set target. Generated a demand history-based forecast that established

reorder quantities and trigger points. Freed working capital and

slashed scrap and waste that had resulted from unnecessary raw

material shelf life expirations.

. Introduced Kanban principles and procedures, reduced static inventory

and unified the entire production chain. Instituted the use of Kanban

cards to designate work at each work center by enabling sales demand

to pull inventory into production as needed. Clarified cycle hours and

order of execution. Made actual work center workload measurement

possible. Reduced inventory over $2M, improved productivity 20% and

cut overtime 10%.

. Formalized cost reduction program, instituting tracking, milestones,

and responsibilities. First year result was over $300k in hard

savings.

Key Accomplishments:

. Led rationalization and consolidation of three facilities into one.

. Maintained ISO-9000 and QS-9000 certification and achieved ISO-14001

certification.

. Guided plant conversion to and utilization of SAP ERP system.

. Defeated union organizing drive which began just as I started with the

company. Established excellent communication with work force.

. Won President's Award two out of three years for best safety

performance in the company.

FMC Corporation - Middleport, NY 1983

to 1998

FMC Corporation is one of the world's foremost, diversified chemical

companies with leading positions in agricultural, industrial and consumer

markets. With sales of $3B annually,

- Toll Manufacturing Manager - Planned and managed international contract

manufacturing in the Agricultural Chemical division products and

intermediates through vendor partners for one of the world's foremost

agricultural, industrial and consumer chemical companies.

Key Achievements:

. Started production of new product line one full year ahead of normal

development and launch schedules. Identified contract manufacturers

that could handle complex product chemistry and cost-effectively

custom produce a new herbicide product that was being fast-tracked

through R&D at FMC Corporation. Negotiated terms and schedules,

coordinated supply chain and eliminated the necessity of spending

$100M to build a new plant

. Negotiated custom manufacturing contracts, developed production

schedules, and coordinated supply chain among numerous international

producers.

. Developed partnerships among stakeholders to successfully attain

company goals.

. Directed operations at several facilities throughout the United States

and also at foreign sites.

. Maintained strict adherence to company environmental and safety

mandates.

Operations Manager - Promoted from being Technical Manager to assume

responsibilities in production, engineering and maintenance. Served as

Acting Plant Manager.

. Drove process improvements and cost reductions. Part of operation FDA

regulated, with GMP requirements.

. Successfully negotiated union contract resulting in elimination of

several job classifications, improved flexibility, and reduced costs.

. Supervised staff of 120.

Technical Manager, FMC Corporation - Managed Process Engineering and

Environmental Engineering departments. Improved operating performance,

chemical reactions, formulations of existing products and introduction of

new products. Drove cost reduction and continuous improvement programs.

. Responsible for environmental compliance, site remediation and

regulatory agency relations.

. Company spokesman during methyl isocyanate event (Bhopal) as company

was user of MIC.

Career Note: Additional experience as Senior Principal Process Engineer,

Senior Process Specialist, Engineering Supervisor, Department Foreman and

Shift Supervisor with Air Products & Chemicals Inc, ARCO Chemical Company

and ARCO/Polymers. Products included polystyrene, expandable polystyrene,

styrenic co-polymers, polyethylene, polypropylene, polyvinyl acetate, and

polyvinyl alcohol.

Education:

MBA, University of Pittsburgh.

BS Chemical Engineering, Lafayette College

Continuous improvement, lean manufacturing, six sigma, global supply,

strategic, quality, cost reduction, fulfillment, environment, budget,

forecast, compliance, transportation, cross functional, motivated, self-

starter, regulations, customer service, logistics, IT, SAP, ERP,

procurement

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