Human Resources Customer Service
Resume:
MARIA ANGELA LIES
***** ******* ***; Prior
Lake, MN 55372
Home 952-***-****.Cell
*****.****@*****.***
EXECUTIVE SUMMARY
Administrative controller with over 20 years of finance and human resources
experience. Strong experience in all areas involving business financial
accountability. Proven skills for identifying areas of improvement in
effort to increase business efficiency. Experience in maintaining large
bank accounts, accounts receivable, and accounts payable. Skills for
budget and expense control. Proven comprehension of Minnesota tax and
labor regulations. Possess broad knowledge of human resources including
labor relations, benefits assignment, and conflict resolution. Confirmed
ability to assess employee's strengths and weaknesses and assign applicable
tasks. Production and enforcement of various employment policies and
procedures. Possession of strong interpersonal skills, dependable
workmanship, and attention to detail.
EXPERTISE AREAS:
. A/R, A/P, General Ledger
. STI Tabs Software
. Peachtree Software
. QuickBooks Software
. Human Resources, Payroll
. Microsoft Word, Excel, Outlook
PROFESSIONAL EXPERIENCE
Moore & Hansen Law, PLLP Minneapolis, MN
July 2003 - August 2009
CFO & Administrative Controller
. Performed day-to-day bookkeeping and data entry for
the generation of monthly, quarterly, and annual
P&L reports to include invoicing and monthly billing to clients.
. Posted all accounts receivable and accounts payable
. Made all bank transactions including wire transfers
and foreign currency conversions
. Monitored and made deposits into the United States
Patent and Trademark Office account
. Examined the integration and compatibility among
various aspects of the law software including the
IOLTA trust retainer account, billing, accounts payable and the
general ledger
. Produced productivity goal reports and implemented
necessary changes in order to achieve billing goals
. Generated reports for monthly, quarterly and yearly P
& L meetings
. Performed sophisticated accounting including
preparation and distribution of 1099s and Ks for
partners
. Monitored attorney productivity and generated
reflective reports for partners
. Performed all aspects of human resources including
schedule making, hiring, dismissals, weekly payroll,
HSA, and SarSep
. Implemented various insurances: employee medical and
dental, malpractice, business liabilities, workman's
compensation
. Delegated appropriate tasks to my immediate assistant, receptionist,
docketing agent, and secretaries
. Operated as office manager in the direct dealings
with property management and property protocols
. Performed vendor and client pricing negotiations
. Served as customer service representative for clients and resolve
their issues
. Maintained and updated in-house law library
. Implemented internal security system and closed-circuit video
monitoring
. Oversaw operational supplies storage and upkeep
Viereck Fireplace Sales, Inc. Prior Lake, MN
February 2002 - June 2003
Accounting Manager
. Performed all aspects of accounting using QuickBooks software
. Preserved order and accountability for all sales tickets and client
payments
. Paid all vendor bills and monitored on-loan showroom sample agreements
. Maintained financial books for sister-store gift shop
. Organized human resources records and differentiated employees from
independent contractors
. Completed payroll, hiring, dismissals, and insurances
. Executed all advertising through mass mailings, newspapers, and
phonebooks throughout the Midwest
Palay Display Industries, Inc. Bloomington, MN
May 1997 - February 2002
Bookkeeper and Receptionist
. Answered phones and made appointments
. Assigned new client to appropriate sale associate
. Generated daily invoices local direct client sales and national
shipping
. Determined appropriate shipping methods and taxes on all outgoing
merchandise
Rancho Del Oro Unocal Gas, Service & Towing Oceanside, CA and San Marcos,
CA November 1989 - April 1997
Bookkeeper and General Manager
. Processed daily work invoices
. Completed monthly, quarterly, and annual reports for Certified Public
Accountant
. Processed accounts payable for gas station, service, and towing
divisions
. Batched and processed cash and credit card payments
. Performed all accounting for $15K/day gas station and 24/7 5-bay
service station
. Increased business from 2 to 35 tow-trucks in towing division over
seven years
. Set-up and maintained complete private property impound customer list
and generated monthly billing statements
. Performed human resources duties including hiring, dismissal, 24-hour
schedule making, benefits, and payroll
. Scheduled classes and trained drivers to receive required
certification
. Received service calls and dispatched to 20+ tow-truck drivers on any
given shift
. Acted as sole handler of highly sensitive accounts such as AAA,
government contracts, and law enforcement contracts
. Authorized preparer of Department of Motor Vehicles for printing and
organizing liens for impounded vehicles and consequential sale at
weekly auctions
. Served as customer service specialist in creating solutions for issues
in high-stress situations
. Acted as representative at various towing-related conventions, new
client contract negotiations, and government / law enforcement
meetings
National Association for Professional Women
Member
REFERENCES
Conrad Hansen
Partner at Moore & Hansen Law, PLLP
Sergeant Tom Kahlert
Prior Lake Police Department
Tom Boeser
Boeser Transmission & Auto
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