Customer Service Manager

oAnna Toth

J ____

Recent Work Assistant Manager (11/08 –3/10)

Experience Walgreens

Northbrook, IL

Summary of duties:

• Responsible for management of store, seven plus retail associates, ten cash drawers, and a

stockroom.

• Had to adapt quickly to the unexpected, and must be prepared to perform any job in the

store when employees are absent.

• Responsible for all store pages, including all calls for check approvals, cash drawer counts,

returns, customer service issues, etc.

• Regularly perform store management reports (cash reports, cashier reports, drawer and safe

counts, etc.) for upper management.

• Developed a keen attention to detail through performing and enter daily store cash report

and deposit into system checking all reports for accuracy, making corrections and filing.

Registered Client Associate (05/08 – 09/08)

Wachovia Securities

Barrington, IL

Summary of duties:

• Provided assistance to financial advisors and stockbrokers regarding account information

and quotes.

• Regularly set up new accounts and securities and entered orders.

• Demonstrated excellent customer service and a high level of confidentiality in performing

duties for high net worth investors.

• Performed various administrative functions including, but not limited to, typing letters,

forms, and reports from rough draft, mailing correspondence and sales literature, making

changes to accounts and sending out associated documents, and updating a database.

• Assisted with company marketing campaigns.

• Established and maintained files to meet regulatory requirements.

• Created and produced reports and databases.

• Series 7 licensed as of August 2008.

Deputy Clerk (09/06 – 11/07)

Marion County Courthouse

Salem, IL

Summary of duties:

• In charge of quality assurance of all criminal records.

• Exhibited accounts receivable and account management skills in figuring court costs and

fines, receiving and posting funds on accounts.

• Improved on scheduling and time management abilities by setting up court dates and

forwarding schedules to appropriate attorneys.

• Utilized research skills by looking up past court hearings, compiling information, and

copying it for attorneys and defendants.

• Used customer service skills, including face-to-face service for walk-in customers,

answering phone calls, and giving information on violations and court hearings.

• Processed filings of court documents for attorneys and judges. Opened and maintained new

and existing account files.

Portfolio Administrator (03/04 – 03/05)

AG Edwards

St. Louis, MO

Summary of duties:

• Set up and maintained all new investment accounts.

Recent Work

Experience • Improved my time management and organizational skills in responding to wires from

Cont. brokers in all branch locations controlling and maintaining all account activity in a timely

fashion.

• Exhibited customer service and interpersonal skills through answering questions from

brokers from all branch offices nationwide on new account paperwork, model changes and

trade activity for CAAP portfolio accounts.

• New accounts for CAAP portfolio were at 100 per month when I started and one year later

were averaging 894 a month and still growing.

Senior Assistant Manager (08/01 – 09/03)

Security Finance Corporation

Salem, IL

Summary of duties:

• Managed and maintained 500 accounts for local branch

• Generated new accounts by phone and in person (flyer distribution and Public Relations),

renewed existing loans and sold insurance products on loans

• Took applications and ran credit bureaus and made credit decisions on new and renewal

loans

• Opened and renewed loans as well as maintained cash draw and company checkbook

accuracy, including nightly bank deposits

• Negotiated with customers while collecting payments by phone and in person using home

visits on 500 accounts

• Maintained all store funds and deposits and daily, monthly and yearly financial reports for

budgeting purposes

Accounts Receivable Administrator (06/97 – 11/99)

Radiac Abrasives Incorporated

Salem, IL

Summary of duties:

• Opened new accounts for corporations, investigating and analyzing corporate credit

standing and credit worthiness for new accounts for major manufacturing firm consisting of

2000 customer accounts

• Investigated discrepancies in customer accounts and made alternating credit and debit

adjustments accordingly

• Answered questions on business accounts, mailed monthly statements and performed

collections by phone and mail as needed

Various interim business positions held from 1975-2010 to support myself while I was

working to obtain my education, looking for a better fulltime career opportunity and trying to

gain more business experience:

Salem Mobile Home Park, Salem Illinois (family business-1975-1978)

The Elks Lodge, Salem, Illinois (1980-1981)

The Yum-Yum Shoppe, Salem, Illinois (1980-1981)

Bonanza, Centralia, Illinois (1982-1983)

Burger King, Centralia, Illinois (1983-1984)

Simons Abrasives Corp., Central City, Illinois (1985-1986)

Salem Moose Lodge, Salem, Illinois (1993-1994)

The Gap, Littleton, Colorado (1995-1996)

Blue Cross Blue Shield of Colorado, Denver, Colorado (1996-1996)

John Elway Toyota, Englewood, Colorado (1996-1996)

Mary Kay Independent Sales Representative, Salem, Illinois (1997-1999)

Coleman’s Supply Company, Iuka, Illinois (1996-1997)

Heights Finance, Mt. Vernon, Illinois (2000-2001)

JC Penney’s, Mt. Vernon, Illinois (2003-2004)

GNC, Mt Vernon, Illinois (2005-2006)

Manpower Temps/St Mary’s Hospital, Mt. Vernon, Illinois (2005-2005)

J & J Construction Company, Carlyle, Illinois (2005-2005)

Jackson-Hewitt, Mt. Vernon, Illinois (2008-2008)

Herbalife Independent Distributor, Salem, Illinois (2009-present)

Education/Skills Greenville College Greenville, IL

Bachelor of Science in Organizational Leadership

GPA: 4.0

Intermediate experience in Microsoft Word, Excel, PowerPoint, and Windows XP.

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