Customer Service Engineer
Resume:
West Bend, Wisconsin *****
TONY L. RUDD 262-***-****
abl41z@r.postjobfree.com
Summary of Experience
Over 20 years of senior leadership in multi-plant and multi-country production operations. Experienced
in P&L management, strategy development, recruiting and coaching talent, safety, contract negotiations,
Supply Chain, global sourcing, customer service, Lean Six Sigma, leading continuous improvement, and
product development.
1995 to Brunswick Corp./Mercury Marine, Lake Forest, Illinois
2009 A $4 billion manufacturer of marine propulsion systems, boats, fitness equipment, bowling
and billiards products.
2007 Vice President & General Manager, European Boats: Responsible to President of
to Brunswick Marine in Europe for P&L of $130 million, multiple brand, European boat
2009 manufacturing operation. Led staff of 200.
• Led development of 10-year contract with 3 largest subcontractors supplying European
boats. Result: Established pricing to mitigate $550,000 in scheduled increases and
implemented material cost savings totaling over $1,500,000.
Created logistics warehouse in Poland for management of incoming materials and out
going boat transportation to leverage lower labor costs and leaner supply chain. Result:
Reduced yearly labor and transportation costs by over $500,000.
Transformed Swedish manufacturing facility using Lean manufacturing techniques.
Result: Improved production efficiency from 72% to 98% in 6 months.
Optimized Work in Process (WIP) ordering rules, cycle counting, and communications of
current available inventory to sales force and implemented Sales, Inventory, Operations
Planning (SIOP). Result: Reduced WIP and finished goods inventory by 27% in 5
months while maintaining customer delivery performance.
Established first Brunswick legal entity in Poland to facilitate purchase of boats from
3 manufacturing suppliers. Result: Reduced annual tax burden by $400,000.
• Directed implementation of Balanced Scorecard Metrics, Standardized Work and mistake
proofing in Swedish facility. Result: Reduced scrap and rework by 15%.
2005 Vice President, Operations Excellence: Responsible to President of Brunswick Marine
to in Europe for identification and implementation of operational best practices for
2007 improvement in manufacturing, logistics, product development, and customer service.
• Conducted 4 due diligence analyses on prospects in Norway, Russia, Hungary, and
Germany. Result: Purchased one company and created joint venture with another.
Reorganized warehouse operations at Sealine facility utilizing 5S and putting Standard
Work in place. Result: Reduced required warehouse space by 4,000 sq feet, creating
more manufacturing capacity and reduced part shortages 75%.
Established stage gate assembly building at Sealine facility utilizing Standard Work,
quality criteria, and shadow boards. Result: Reduced rework at end of line by 26%.
• Promoted to Vice President and General Manager of European Boats.
2004 Vice President of Quality and Strategic Improvement: Responsible to President of
Resume of TONY L. RUDD Page 2
to Mercury for directing manufacturing operations in Florida and Mexico and leading Quality,
2005 Lean Six Sigma, Safety, and Supply Chain departments across Mercury with staff of 450.
• Conceived and directed strategic plan that sold wire harnesses, manufactured in Mexico,
to outside customers. Result: Increased revenues 20% in 1 year.
Established Product Performance Committee to identify and resolve product safety
concerns. Result: Created playbook that documented issues and actions and reduced
amount of litigation by over 50%.
Implemented Brunswick Safety Framework across Mercury facilities creating a safety
culture. Result: Achieved 2,000,000 hours without lost time accidents and decreased
the workers compensation costs by 40%.
Promoted use of Best Practices and Best Practice sharing across Brunswick.
Result: Published Brunswick Waste Free Manufacturing Guide.
• Promoted to Vice President of Operations Excellence for Brunswick Marine in Europe.
2001 Vice President of Quality: Responsible to President of Mercury Integrated Operations
to for Total Quality with a staff of 100 at 8 manufacturing plants.
2004
• Developed and led implementation of strategic quality roadmap to improve quality and cut
costs. Result: Reduced total Cost of Quality by more than $10,000,000 and
achieved ISO certification for 8 facilities in 2 years.
Introduced and directed use of Lean Six Sigma as continuous improvement process
technique to continue improving quality and cutting costs. Result: Trained over 175
people in Lean Six Sigma and achieved $22,000,000 savings in 24 months.
Reorganized warranty administration and launched new system for warranty resolution on
top 12 field issues called “Failure Reporting and Corrective Action System”. Result:
Reduced warranty on continuing problems by 32%.
Created customer focus team to work with top customer to drive improvement in quality.
Result: Reduced initial warranty claims from customer by 50%.
Led implementation of Production Part Approval Process (PPAP) on newly designed and
existing parts sourced at suppliers to establish consistent incoming quality.
Result: Reduced incoming PPM defects by 40%.
Established and instituted plan that focused on quality improvements in product design,
purchased parts, manufacturing, and product service. Result: Won first
JD Power award in 2005.
• Promoted to Vice President of Quality and Strategic Improvement.
1995 Held positions as Quality Manager and Director of Quality with MerCruiser, a division of
Mercury Marine.
to
2001
1989 to Held positions with Appleton Electric Company including Manufacturing Engineer,
1995 Senior Manufacturing Engineer, and Quality Manager. Promoted 2 times during period.
1987 to Held positions with Parker Aerospace as Associate Manufacturing Engineer and
1989 Manufacturing Engineer.
Education: of Business Administration - University of Nebraska Kearney, 1995
Master
B.S., Manufacturing Engineering Technology - Arizona State University, 1987
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