Customer Service Manager
Resume:
ROBERT M. GALVIN
***** ***** ****** (H) ***-
Cathedral City, CA 92234 abl41w@r.postjobfree.com (C)
IT EXECUTIVE: Director, Senior Director, Vice President, Executive Director
PROFILE
Talented and accomplished Senior IT Executive with proven record of success
in facilitating corporate growth through the effective alignment of IT
operations to support business goals. Adept at leading process and
technology improvement initiatives, developing effective relationships with
vendors and partners, and maximizing profitability through cost control.
IT Operations ( Strategic Planning ( Process Optimization ( Technology
Deployment
Budget Management ( Relationship Management ( Negotiations ( Technology
Evaluation
Procurement ( Staff Development ( Systems Implementation ( Policy/Procedure
Design
System Upgrade and Support ( Data Management ( Telecommunications ( Cost
Control
Network Management ( Data Warehousing ( Information Security ( Problem
Solving
PROFESSIONAL EXPERIENCE
RMG TECH SERVICES, 2009 - Pres
Technology Advisor
Assisting small businesses with Technology advice on Telephony, Internet
Access, Equipment, Upgrades, Software, Hardware acquisition and other
services.
SPOTLIGHT 29 CASINO, Coachella, CA 2004 - 2009
Director of Information Technology
Oversaw all IT operations, including systems, networks, and PBX, for $80M
casino. Supervised staff of 6 direct reports. Recruited to reengineer
company's technology infrastructure. Evaluated and procured hardware and
software. Implemented new policies and procedures. Identified areas for
cost control. Resolved ongoing technical issues. Managed budgets, external
and internal signage, cell phones, and telephones.
. Improved system and network reliability by upgrading all servers, PCs,
network equipment, and software. Replaced malfunctioning backup system.
. Reduced costs by negotiating better pricing with vendors and service
providers.
. Saved $225,000 by investigating complaints of illegal software usage and
reducing fine, while also obtaining enterprise usage agreement from
Microsoft.
. Installed Kronos system to bring Payroll and Human Resources systems in-
house.
. Achieved $500,000 in savings by avoiding state fines relating to
deductions for bus patrons. Extracted appropriate data from systems and
presented during audit.
. Enhanced business by implementing systems to track and analyze
demographics.
. Increased network security by introducing new systems and security
policies.
AGUA CALIENTE BAND OF CAHUILLA INDIANS, Palm Springs, CA 2000 - 2004
Chief Information Officer
Head of IT for 2 casinos and 1 hotel. Supervised 2 directors and staff of
15. Managed complete construction and opening of both casinos. Procured all
hardware, software, and services. Served as liaison to designers,
architects, electricians, and vendors.
. Completed both openings on time and within budget.
. Led design and implementation of corporate WAN and LAN systems.
. Improved efficiency by leading major gaming systems upgrade.
. Enhanced security by implementing virus protection and backup systems.
Robert M. Galvin ( Page 2
Chief Information Officer (continued)
. Installed first successful VoIP telephone system in Coachella Valley.
. Successfully implemented Fidelio Opera PMS as early adopter showcase
facility.
. Maximized performance and support by standardizing all hardware.
MANDALAY RESORT GROUP, INC., Las Vegas, NV 1995 - 2000
Corporate Director of Information Technology
Managed all IT operations for $1B company with 16 properties across 4
states. Supervised 3 division directors and staff of 30 direct and 120
indirect reports. Planned and managed IT aspects of new facility openings.
Identified ways to improve productivity and system reliability. Maintained
all facilities at state-of-the-art levels to meet constantly expanding
business needs.
. Directed openings of Monte Carlo Resort & Casino and Mandalay Bay Resort
& Casino, which included Four Seasons Hotel, House of Blues, and other
outlets requiring interfaces with corporate PMS and Casino systems.
. Managed first US installation of Acres Gaming system for slots and
accounting. Successfully led design of interfaces to CMS/400 and LMS
systems.
. Initiated original design of player cards that allowed tracking and
earning of rewards.
. Oversaw design of point accounting system to accommodate balance sheet
requests.
. Standardized hardware and software to facilitate easier data warehousing
and mining.
ADDITIONAL EXPERIENCE
GRAND VICTORIA CASINO, Elgin, IL 1994 - 1995
Controller
Directed all financial operations and systems, including G/L, AP/AR, Fixed
Assets, Payroll, Financial Reporting, and HR. Implemented new systems to
improve productivity. Ensured compliance with all state laws and industry
requirements. Supervised staff of 11.
CASINO DATA SYSTEMS, Las Vegas, NV 1993 - 1994
Director of Product Development/Customer Service Manager, Accounting
Maintained slot accounting system used at multiple casino sites. Led
product development and design functions to meet customer demands. Oversaw
installation, upgrade, and training for Oasis system.
THE MIRAGE CASINO-HOTEL, Las Vegas, NV 1989 - 1993
Casino Accounting Manager
Planning and implementation of internal controls, the installation and
testing of various computerized accounting/revenue systems, and the hiring
and training of employees. Produced daily revenue reporting, daily and
monthly accounts analysis and reconciliation, preparation of State and
County Tax and License forms, interaction with Internal, External, State
and County auditors.
Aladdin Hotel Casino, Las, Vegas, NV 1987
- 1989
Casino Audit Supervisor
Directed all aspects of the Casino Revenue Audit Department in accordance
with NV Gaming requirements and Internal Control procedures.
EDUCATION
Associate in Applied Science, Nassau Community College
TECHNICAL SKILLS
PCs, Servers, network equipment, PBX systems, VoIP Telephony, POS systems,
Windows, MS Office, antivirus software, Kronos HR/PR, Infinium,
Infogenesis, LMS, IGT Advantage, Bally BI, Bally CMS/400, Bally ACSC, Bally
SDS, Fidelio Opera, Acres, Aristocrat, Crystal Reports, ADP, Stratton-
Warren, Shift 4 and more
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