Sales Training
Resume:
Devaney Rae Bourque, RDH, MS
Louisiana
abl3zl@r.postjobfree.com
Objective An employment opportunity in Instructional Design Technology
and Consulting/ Professional Training / Human Performance
Consulting/ Professional Education
Profile
21 years experience as a professional administrator/ educator
in healthcare, retail sales, and corporate management
designing, developing, and delivering professional training
processes involving a curriculum of materials; managing
general human resources; coordinating retail sales efforts;
and practicing clinical dental hygiene.
13 years designing and developing training programs
integrating best practices in behavioral and cognitive
sciences for adult learning to effectively address strategic
business and performance strategies using multimedia
technologies.
13 years using learning solutions for multiple delivery
methods including instructor-led, web-based, computer-based,
virtual classroom, and blended instruction targeting human
performance initiatives, which supported strategic business
processes.
8 years experience utilizing information technology in
designing and delivering unique and progressive marketing
campaigns contributing to $1.2 million to $500K in annual
healthcare and retail sales, respectively.
Successful track record managing complex healthcare
organizational and retail entrepreneurial programs and
projects from concept to fully operational status.
Goal-oriented individual with strong leadership capabilities,
excellent communication skills, and proficient technical
writing abilities and experience.
Experienced designer, developer, and manager of employee
recruitment, retention, and human relations programs and
mentoring systems.
Fluent public speaker experienced with designing, developing,
and delivering digital multi-media presentations for groups
ranging from 20 to 200 people.
Professional
Proficiencies Independent Instructional Design and Organizational
Management Consultant with a focus on aligning strategic
business plans with human resource training and performance
goals
Familiar with the web-based interface of standard Learning
Management Systems
Digital Media design for presentations
Experienced Marketing Director, Designer, and Developer
Experienced Technical Writer
Excellent Internet researcher
Highly proficient in Microsoft Office Suite - Word,
PowerPoint, Access, Outlook
Experienced in various Training Authoring software
Education Master of Science Instructional Design Technology for
Professional Trainers
New York Institute of Technology, Summa Cum Laude, 3.92
May 2009
Bachelor of Science Business Administration
Walden University, Magna Cum Laude, 3.75
August 2007
Associate of Applied Science Dental Hygiene
Lamar University, Cum Laude, 3.6
May 1987
Competencies
. Interpersonal Savvy - Excellent interpersonal skills in
establishing appropriate rapport
and productive relationships. Reputation for exemplifying
integrity and diplomacy that
consistently achieves excellence.
. Presentation Skills - Organized, logical, credible, engaging,
and technically accurate
relative to learning principles and delivery of methods,
resources, and content flow.
. Organizational Focus - Demonstrated dedication in achieving
organizational expectations
and requirements. Excellent analytical and prioritization
skills relative to strategic operations
and time management.
. Assertiveness & Influence - Superior ability to persuasively
promote ideas and proposals,
effectively influencing behaviors and opinions. Experienced
conflict manager with ability to
win buy-in and build positive working relationships.
Relevant Experience & Accomplishments
Human Resource Management/ Professional Training &
Development
Directed recruitment, retention, and mentoring programs for
supervisors and staff involving 15 to 50 employees for varied
business entities and within three metropolitan cities.
Managed staff performance appraisal processes and succession
planning with an emphasis on aligning organizational goals
with human performance activities and technology.
Modeled and incorporated respect for diversity in training
programs and organizational culture.
Business Administration and Management
Established and administrated healthcare, retail franchise,
and corporate business entity operations including aligning
strategic goals with human performance initiatives involving
$500K retail and $1.2 million healthcare annual operating
budgets resulting in impressive 20% to 25% profit margins.
Managed $40K monthly marketing budget for each tri-city
retail franchise entity involving print, radio, outdoor, and
web media for local, regional, and national markets with a
focus on aligning external and internal operational strategy
and communication.
Developed and implemented quarterly promotional sales events
garnering $30 to $50K in sales with a focus on aligning
organizational sales goals with employee sales strategies.
Managed corporate business interests involving real estate
investments, corporate contracts, and annual recurring
property leases for 25 tenants generating $50K in annual
sales.
Employment Instructional Design Consultant/ Coordinator
History PPG Industries, LCH 2009-Present
Coordinator for instructional design and
development
for computer-based, web-based, and
instructor-led training
products with a focus on manufacturing process,
safety, OSHA
compliance regulations, and policy/ procedure;
researcher
for learning management system; consultant in
various 2005-2009
instructional design scenarios and training
parameters
Corporate Administrator,
Corporate Services
Administrator for all operational activities
related to these corporate business interests
involving real estate investments, corporate
contracts, and annual recurring property leases.
Franchisee - Corporate Administrator/
Professional Trainer, 2000-2005
National Retail Franchise
Instructional Designer responsible for
conducting needs analysis, designing,
developing, delivering, and managing training
and human performance initiatives involving 50
employees; effectively translating industry
concepts into learner friendly training
programs.
Analysis responsibilities included addressing
performance gaps and job/task/needs and
synthesizing the data gathered to create models
and recommendations.
Marketing Coordinator responsible for designing
print, radio, outdoor, and web media for
tri-city market.
Healthcare Administrator/ Professional Trainer/ 1987-2000
Registered Dental Hygienist,
Private Practice
Administrator for all business and clinical
operations involving 3 doctors, 5 hygienists, 7
dental assistants, and 10 staff members.
Instructional Designer responsible for
conducting needs analysis, designing,
developing, delivering, and managing training
and human performance initiatives involving 25
employees; effectively translating industry
concepts into learner friendly training
programs.
Developer of standard operating procedures and
job description manuals for all positions
including technically writing concise, creative,
and effective instruction. The deliverables
included design documents, storyboards,
instructor, and participant materials.
Professional Trainer for all initial and ongoing
human resource training and development programs
including recruitment, retention, and employee
relations programs and mentoring systems.
Dental Hygienist for non-surgical periodontal
therapy and dental hygiene assistant for
periodontal surgeries.
Contact this candidate