Customer Service Supervisor
Resume:
Stacey Ann Chester
Piqua, Ohio ****6
abl3z9@r.postjobfree.com
EDUCATION
Mechanicsburg High School, Mechanicsburg, Ohio
High School, 1993-2006
Axia College University of Phoenix, Phoenix, Arizona
Associate’s of Arts Degree, Healthcare Business Administration-Pharmacy Practice, (present) 2010
Allied Business Schools, Laguna Hills, California
Pharmacy Technician Certificate, completed-not certified
Relevant Course Work
Business Communication
Mathematics
Healthcare
Cultural Diversity
Pharmacy & Medical Terminology
Pharmacy Calculations
Customer Service
EMPLOYEE EXPERIENCE
State Tested Nurse’s Assistant, January 2008-May 2009, Wilson Memorial Hospital: Worked in and outside the field,
going to nursing homes, and patient’s homes to care for them. Doing their ADL schedules and anything they may need.
Also I worked inside the office management area, creating schedules, and getting to know how the job is done on the
inside with my supervisor’s and also the company’s manager.
SKILLS AND ACTIVITIES
Reading & Typing Skills: I can read 333 words per minute and I can type around 120 words per minute.
Calculation & Learning Skills: Excellent math skills & quick learner; read & follow directions easily.
Hospice/Hospital Volunteer: Working through the hospital I also volunteer doing extra activities in the community.
Such as blood drives, county fairs, and also little things in the hospital to help out. While doing this I won an award for
best customer service.
FURTHER INFORMATION
In the summer of 2007, I took my STNA classes/training through Ohio High Point Career Center. I took my classes in
the Hospital in Urbana, OH and then I did my clinical work at a nearby nursing home. In November 2009 I started at
the University of Phoenix online to receive my Associates degree in Healthcare Pharmacy Practice. I have completed
my freshman courses and will continue in January to start my sophomore courses and then finish my degree. In August
(2009) I started courses to become a Pharmacy Technician. I have completed this training; however my certificate is
not certified.
REFERENCES
Joann Scott: Known for 2 years.
Supervisor at Wilson Memorial Hospital
Stephanie Gallegos:
Friend-Known for 4 years
Shanna Lachapelle:
Former Co-worker & Friend-Known for 4 years
Marlica VanHoose:
Former Co-worker & Friend-Known for 4 years
Employment History
Wilson Memorial Hospital (Home Health Care & Hospice)
Sidney, OH 45365
Supervisor: Joann Scott
Dates: 01/2008-05/2009
Hourly Rate: $9.00
Position: STNA
Duties: Assisted patients with everyday living activities.
Reason for leaving: Moved, cut hours, & other personal reasons (willing to discuss)
Sterling House
Piqua, OH 45356
Supervisor: unknown
Dates: 10/2007-01/2008
Hourly Rate: $8.00
Position: Resident Assistant
Duties: Assisted residents with everyday living activities.
Reason for leaving: Offered STNA position through Wilson Memorial Hospital.
Cashland
Sidney, OH 45365
Supervisor: Amber Crisp
Dates: 08/2007-10/2007
Hourly Rate: $8.25
Position: Teller
Duties: Assisted customers with lending and paying back cash advances.
Reason for leaving: Terminated (willing to explain)
Theresa’s Gingerbread House II-Child Care Center
Mechanicsburg, OH 43044
Supervisor: Holli Brown
Dates: 02/2007-08/2007
Hourly Rate: $7.15
Position: Toddler Teacher
Duties: Helped teach toddlers in learning everyday materials to prepare them for school.
Reason for leaving: Finished STNA training and moved to Piqua. The hour drive was going to be too much.
Sterling House
Urbana, OH 43078
Supervisor: Becky Smith (no longer there, now Jeanie Hubbard)
Dates: 02/2006-01/2007
Hourly Rate: $7.50
Position: Resident Assistant
Duties: Assisted residents with everyday living activities.
Reason for leaving: Hours were cut, injury I had to get taken care of, and in the middle of trying to figure out what I
wanted to do for a career.
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