Customer Service Manager

JAMES LOHMAN **** Ann Arbor Rd. W. Plymouth, MI **170

E-mail: abl3xp@r.postjobfree.com cell: 734-***-**** Home: 734-***-****

SUMMARY: A highly motivated, results-focused warehouse manager, offering 27 years

experience with a solid background and extensive knowledge of distribution and warehousing.

Possess strong leadership and successful team building capabilities, excellent organizational,

communication and customer service skills. Resourceful problem solver with proven ability to

bring quick resolution to challenging situations.

AREAS OF EXPERTISE: Successful in training new employees. Implemented repack projects

(case pack off lines to repack 2003-2004). Ability to lead and motivate others. WMS, AS400,

Excel, Word, I.C.Q.A.

EXPERIENCE:

2005 to 2010 Maple Lane Day Care Plymouth, MI

Assistant Director

Used marketing, organizational, communication and customer service skills to increase sales

120%.

1978-2005 K-MART Corporation Canton, MI

Manager

Professional manager with a broad-based background in distribution and personal management.

Strong leadership and motivational skills, proven ability to quickly build rapport, establish trust,

train and motivate people of all levels. Recognized for professionalism, positive mental attitude,

committed to excellence and demonstrated ability to communicate and interact effectively with

senior management, associates and customers. Big-picture focus on company goals.

1976-1978 Construction worker

1973-1976 SEARS Corporation Livonia, MI

Automotive

EDUCATION: 1974 Plymouth Salem High School Canton, MI

Completed continuing education courses in American Management, Schoolcraft College

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