Sales Customer Service

THOMAS CHARLES LYNCH Jr.

** ******** ***, ********, ** ? 870-***-****

*********@*****.***

PROFESSIONAL OBJECTIVE

Industrial Service Management

WORK EXPERIENCE

December, 2008 - Present: Chip's Boat and Motor Repair

Service and troubleshoot boats and motors; rebuild carburators, starters,

gearcases, and powerheads; troubleshoot and repair wiring in boats and on

trailers.

May, 2007 - November 2008: Searcy Powersport & Marine-Parts/Service Mgr.-

Boat Sales

Providing the very best customer service possible, Entering service tickets

and warranty claims, scheduling service appointments, advising customers on

their service needs, handling and filing warranty data on timely basis,

promptly returning requested warranty parts, ordering parts and accessories

promptly, filling in on sales floor during peak seasons and working boat

shows

June, 2004 - April, 2007: Tracker Marine Center- Boat Sales

Floor sales, internet leads, consulting with customers while building a

relationship and establishing their specific boating needs

September, 2003-May, 2004: Bass Pro Shop- Marine Accessory Dept. Lead

Merchandising, marine accessory sales, scheduling, resolving any customer

service issues

January, 1997 - August, 2003: Chip's Marine- Owner/Operator

Providing a sales and service dealership, OMC & Mercury outboard dealer,

WarEagle and Lowe boat dealer, servicing outboards, selling outboards and

boats, consulting with customers and providing them with the very best

customer service In order to cater to their individual needs, warranty

service/ claims, filing warranty claims, ordering all parts and accessories

April, 1992 - October, 1996: Smith's Marine- Marine Technician- Rigger,

Part-time Parts Counterman, Boat Show Salesman

Responsible for troubleshooting and repairing outboards, boats, installing

outboards, installing any requested accessories, working sales floor at all

boat shows

September, 1990-March, 1992: QuaPaw Technical College- Maintenance

General upkeep of school grounds and it's buildings part-time while

attending marine industry and mechanics classes

June, 1986 - August, 1990: B&W Enterprise- Publication/Sales

Publication, distribution, route sales racing material, typing,

computation, computer

June, 1980 - May, 1986: Atlantic Butane- Maintenance/Repair

Maintaining gas lines and compressor station, driving water truck to

locations

January, 1979 - May, 1980: Union Supply- Sales/Delivery/Stocker

Stocking, selling and delivering oil field supplies

EDUCATION

2010: WAGE Industrial Certification, Columbia County Adult

Education Center

1990 - 1992: Quapaw Technical College- Marine Industry and Mechanics

1981-1982: Southern Arkansas University

PERSONAL REFERENCES

Mike Love: Owner Love Realty - 870-***-****

Doug Long: Owner Atlantic Butane - 870-***-****

Raymond Whitehead: Former Owner B&W Enterprise - 870-***-****

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