Manager Customer Service

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Maria Hull

**A Kenneth Stuart Place . Mohegan Lake, New York 10547

Mobile: 917-***-****

abl3to@r.postjobfree.com

Detail-oriented professional with extensive experience in all aspects of

Office/Operations/Business Manager . Inventory Management

Bookkeeper-Accounts Payable / Receivable . Payroll

Data Management . Credit Management . Staff Development

Overview

. Oversee and control day-to-day activities in diverse business

environments; apply extensive experience and demonstrated expertise to

effectively drive operations to optimum productivity and bottom line

profits.

. Manage general accounting and related functions including multi-state

payroll, preparation for quarterly audits, banking relations, credit

determinations, payables / receivables, purchasing, vendor relations,

billing, production / inventory planning and rental income.

. Define long and short term goals, establish plans and implement

procedures for operating improvements, business growth, risk management,

technical upgrades, product development, roll-out and marketing; prepare

and analyze business development and operating forecasts.

. Ensure strict compliance with federal and state reporting and operational

regulations; maintain comprehensive knowledge of Sarbanes-Oxley and

Graham-Leach-Bliley Acts.

. Implement and monitor adherence to corporate guidelines pertaining to

customer satisfaction, staff performance and business plans.

. Supervise on and off site staff and serve as liaison between executive

management and all levels of staff; devise and institute initial and on-

going training programs, evaluate staff performance and offer feedback to

increase productivity in all areas; oversee benefits enrollment and

administration.

. Utilize a wide range of computer-based programs to facilitate

documentation in all areas.

Experience . Accomplishments

Dave and Busters West Nyack, New York

Business Analyst (2005 - 2009)

. Manage all relevant duties for a staff of 125 full and part time

personnel (including but not limited to Payroll and Benefits) in this

high volume, fast paced environment with sales exceeding $30,000 daily /

$12 million annually.

Caf Greco New York, New York

Office Manager / Bookkeeper (2004 - 2005)

. Controlled all restaurant operations, including payroll, accounts payable

(QuickBooks) and additional subsidiary business involving 16 apartments,

leases, new rentals, payments and compliance with New York City codes.

The Pepsi Bottling Group, Somers, New York

Technical Lead (2003 - 2004); Team Lead (2001 - 2003); Senior Specialist

(2000 - 2001)

. Coordinated efforts between IT and business operations, provided 24 / 7

support for production units and monitored accurate project

documentation.

. Created and implemented production processes, reports and migration of

information to new systems ensuring PBG methodology and process

compliance.

. Planned and managed new releases; monitored flow of information across

all business lines; designed, developed and managed Crystal Reports

Contractor management.

. Implemented installation of Seagate Info and all components on 12

environments.

Maria Hull . Page Two

Walldorf Technology Group / Meyers-Holum, Inc New York, New York

Business-Micro Solutions New Brunswick, New Jersey

Seagate Info / Crystal Reports Consultant (1998 - 2000)

. Created and introduced Crystal reports based upon individual client

needs; installed and demonstrated product; traveled throughout the United

States and Canada.

. Developed / modified reports, installed programs, trained staff and

ensured satisfaction of client's current and potential reporting

requirements.

. Fulfilled additional non-Crystal related duties including screen and

report design.

Sussman-Automatic Corporation, Long Island City, New York

Data Processing Manager / Credit Manager (1977 - 1998)

. Achieved rapid promotion within a growing organization and directed all

corporate data processing activities related to Local Area Network, IBM

System/36 and Desk Top Publishing applications, technical support,

company policy / procedural standards, methods and priorities.

. Trained and monitored sales and customer service staff of 25 in use of

new software, procedures and policies.

. Investigated and selected equipment; negotiated purchase and coordinated

delivery and installation.

. Provided support for all business units and served as liaison between New

York and California operations.

. Prepared and produced instructional manuals, newsletters, technical

bulletins and marketing materials.

. Established credit limits and approved sales to existing and new

customers.

Education . Technical Summary

. Nassau Community College - Garden City, New York - Concentration: Liberal

Arts

. Completed extensive studies including: IBM, New York, New York -

Programming RPG II; Chubb Institute - Novell NetWare; American Institute

- Communications; New Horizons - Access, Word and Excel ; Innovative

Training Resources - Crystal Info Administrator; Magic University - Magic

Software Enterprises; NTL - Institute for Applied Behavioral Science;

Human Interaction Laboratory - Westchester Community College - Quickbooks

Pro

. Hardware: IBM System/36 and peripherals; IBM & compatible desk top PCs,

Notebooks and peripherals (printers, scanners etc)

. Software: Seagate Info version 6 and 7 - Certified Administrator Version

6; Crystal Reports Various Versions; Microsoft Project; Lotus Notes;

MAPICS II; RPG II; Microsoft Office - Access, Excel and Word; Aldus

PageMaker; Solomon; Tivoli (Help Desk software); Peregrine; DB2

Environment; Peoplesoft8 (HR and Financials); Quickbooks; Compeat; Micros

RMC, Realvu; TMX

References Will Be Furnished Upon Request

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