Manager Human Resources

Sandra Nuamah

*** ********* ****** *** ***

Fredericksburg VA, 22406 Phone: 571-***-****

E-mail: *********@*****.***

Clearance: DOD Secret, 2010

US Army, Human Resources (HR) Command Casualty & Mortuary Affairs

Operations Center (CMAOC) 11/07 - 03/10

Case Manager Casualty-Mortuary Affairs/ HR Benefit Assistant

. Served in a high visibility, fast-paced, and time sensitive

environment, providing on a daily basis, guidance and assistance to

Casualty Assistance Centers, Casualty Notification Officers, and

Casualty Assistance Officers during notification and assistance to

surviving family members.

. Used Microsoft Excel to create spreadsheets for federal benefits

claims, retirements and estimates which included employee information,

benefits information, tracking attrition, preparing permanent change

of station orders, preparing reports, briefings.

. Initiating personnel actions for recruitment. Assist and prepare

permanent change of station (PCS) orders. Review PCS order

requirements. Ensure that all applicable entitlements are fully

covered in the PCS Orders and briefed to the employee.

. Obtain approval signatures and distribute PCS orders in accordance

with joint travel regulations. Import Pay military allotment in to

system and identify claim not signed by claimant. Responsible for

providing support and assistance in cases involving information

disclosure.

As a dual case manager, (Casualty and Mortuary Affairs) performed a

variety of complex duties including reviewing, analyzing and reporting

notifications, verification of benefits and entitlements, family

travel, shipping and interment of remains, rendering of honors, fully

capable of handling multi-tasking.

. Worked closely with decision-makers and others on legal and policy

issues relating to the FOIA and the Privacy Act. Responsible for

gathering information in order to confirm entitlements and benefits

for survivors.

. Provided guidance pertaining to benefit claims prior to final

settlement; provided direction, continuity and guidance to General

Staff, major subordinate commands, Reserves, and National Guard

agencies

. Ensured that all facets of casualty assistance and mortuary benefits

are applied and implemented in accordance with regulatory and DOD

guidance.

. Assisted in the establishment of local policy concerning funeral

details entitlements and casualty operations

. Established a process to ensure burial honors and entitlements are

provided to all veterans

. Served as a liaison officer with the Veterans Affairs, the Defense

Finance and Accounting Service, Military Pay Adjudication Section, as

well as other agencies such as Thrift Savings Plan, Saving Bond,

DEERS, and GI Bill

Pryce Levenson Consulting Financial, Columbus, NJ 05/04 - 11/07

Call Center Supervisor

. Responsible for providing daily direction and guidance to 15 employees

in the performance of their duties. Resolved major customer issues

. Used Excel to track account balances, contact information, and

inventory.

. Partner with hiring managers on department needs and post positions,

edit job descriptions, attend career fairs, and monitor summer interns

program.

. Assembles new hire packets. Scheduling/coordinating interviews, phone

screen applicants for assigned positions.

. Track interview evaluation forms for filing compliance

reports. Ensure system is compliant with federal, state and local

guidelines. Complete appointment letters and background checks.

. Took ownership of customers' problems and resolved them in a timely

manner. Responded to general inquiries concerning department's

activities and operation

. Assumed central communications role within the assigned area.

Interviewed and selected new associates for the loan department.

. Provided all necessary documentation to appropriate human resource

specialist regarding department needs.

. Assisted with new-hire orientation and maintained new hire files to

make necessary adjustments.

Department of State 01/99 - 05/04

Passport and Visa Specialist

. Received all official messages, and telephone calls

. Assisted the Passport Program specialist by reviewing and processing

passport applications and coordinating the submission of passport and

visa applications in support of protective and investigative travel

. Determined the basis for passport insurance and for preparing

correspondence and hand delivering to the State Department

. Responsible for coordinating passports, visa applications, and

photographs for visa processing

. Maintained and used the Passport and Visa Automated Tracking System to

enter, maintain, track, and retrieve information for passports/visa

and for ensuring the timely renewal and cancellation of expired

passports

. Prepared correspondence and transmitted official messages for

dissemination to the Department of State, foreign embassies,

Headquarters, and field offices

SKILLS

DCIPS, DCPDS, IPERMS, PeopleSoft, DEERS, FARS, DFAR, Oracle, Microsoft Word

& Office suite, Power Point, Excel, Access, Lotus Notes, Outlook, and

Typing 45-wpm.

TRAINING

Bereavement and Counseling, HR Management, Business Management, Human

Relations, Business Law, and Accounting, Human Services organization.

Initial Privacy Assessments (IPAs), Privacy Impact Assessments (PIAs)

Federal Acquisition Regulation (FAR), Defense Federal Acquisition

Regulation (DFAR), Federal Employees Health Benefits (FEHB)

EDUCATION

Rowan University Glassboro, NJ 2003 - 2006

Major HR Management/ Business Management Economics

Burlington County College Pemberton, NJ 2000- 2002

Associate of Applied Science Business Management Technology

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