Customer Service High School

Jason D. Peters

**** ***** **.

Norton, Ohio ****3

Phone: 330-***-****

Email: abl3sg@r.postjobfree.com

OBJECTIVE: To obtain a job in the IT field with the opportunity for advancement and continued education.

Qualifications:

• Comp Tia A+ certified

• Working toward CCNA and MCITP certifications

• Over 2 years of experience in a call center environment

• Great documentation and follow up skills

• Experience with Acronis true image software

EDUCATION:

1997-1999

Barberton High School

Barberton, OH

1999-2000

Basic High School

Henderson, NV

Graduated with diploma.

2001-2002

Stark State College

Computer networking and programming courses.

2010-Present

Herzing University

Akron, OH

Dean’s list 3.8GPA

EMPLOYMENT HISTORY:

September 2006 – May 2009

GE Money Bank

Canton, OH

Collector

Job duties: Making and Receiving collection calls for customers who were delinquent or

experiencing financial difficulties. I was responsible for tracking and following up on

delinquent accounts. I used my customer service skills and delegated authorities to do what was

best for the customer and the company. I was the member of the compliance and call review

committees.

April 2005 – May 2006

Best Mold

Green, OH

Machinist

Job duties: Reading blueprints, entering dimensions into computerized lathes, quality control,

and certified tow motor training.

November 2004 – January 2005

Best Buy

Fairlawn, Ohio

Computer Sales

Job duties: Explaining the basic functions of computers and recommending a computer that fits

a customer’s particular lifestyle based on the information they presented me with. I explained

the benefits of a particular computer program and also the disadvantages. This was seasonal

based employment

December 2001 – April 2004

Giant Eagle

Wadsworth, OH

Clerk

Job duties: Renting videos, running a cash register, selling tickets on Ticketmaster, selling

lottery tickets, stocking liquor shelves, ordering supplies and taking inventory of the liquor. I

was also responsible for all the cash on hand in the department. I oversaw the video and liquor

department when the managers were on vacation. I worked with sales representatives on

ordering supplies. I was held accountable for the data communications between the storeowner

and the state of Ohio liquor control division. During slow time I was required to help other

department’s stock shelves and assure file maintenance had the store ready for operation.

References available upon request

Contact this candidate