Susan D. Heitland

*** *** ****** *.*.

Oelwein, Iowa 50662

Cell #1-563-***-****

Home #1-319-***-****

Work History

Kaplan University

**/**/** ** *******

**** ****** *****

Cedar Falls, Iowa 50613

Title: Admissions Advisor

Manager: Jill Hansen

Responsibilities:

Sales

To recruit potential new students to enroll

with Kaplan University, using

a variety of marketing leads.

Cumulus Broadcasting

10/15/07 to 11/11/08

2502 S. Frederick

Oelwein, Iowa 50662

Title: Account Executive

Manager: Lynette Fuller

Responsibilities:

Direct Sales in Radio Advertisement

To enhance the success of a business with radio

advertisement, by branding their product or service as a

valuable commodity to the consumer. To provide 100% Total

Customer Satisfaction, through the needs of marketing a

business through radio commercials.

McDonalds Restaurant

5/97 to 8/07

Oelwein, Iowa 50662

Title: Restaurant Manager

Owner: Sam Soifer

1010 S. Grand Ave.

Charles City, Iowa 50616

1-641-***-****

Responsibilities:

Business Planning

To develop and deploy a successful business plan that

guides

the operations in achieving its goals. To achieve

optimum profitability

through controllable budget expenses.

People Practices

To provide an environment that motivates and

attracts future

employees, keeping employee turnover low.

Internal Communications

To provide employees with information that keeps

them informed

about on-going changes, that will impact their job

performance and

commitment to the business.

Food Safety

To ensure that safe food is served, and health

code requirements

are adhered to as directed by the State of Iowa Health

Codes.

McDonald's Restaurants

Recognized Accomplishments

August 1997 State of Iowa Food Safety

Certified

August 1997 McDonalds Basic Operations

Course

October 1997 McDonalds Basic Management

Course

August 1998 McDonalds Intermediate

Operations Course

Year of 2000 Nationally Recognized for

Outstanding Drive-Thru

Speed, Execution, Teamwork,

and Commitment

Year of 2002 Outstanding

Restaurant Manager awarded to the top 10%

of the organization

March 2004 McDonalds Business Leadership

Course

August 2004 Regionally recognized for

Outstanding Customer Service

September 2004 Corporately recognized for

Exceptional CustomerService

January to June 1997 Successfully running a

profitable business

Mystery Shops 92%, goal being 90%

Crew Turnover 76%, goal being 85%

Corporate Visitations 95.9%, goal

being 90%

Recognized for Crew Training,

Management

Development, Administration,

Leadership, and

effective labor profitability

Promoted to Senior Manager

Major Accomplishment

1997 to 2007 While managing McDonalds in

Oelwein, I went

through the process of building the

business from

a 1.2 million dollar restaurant to a

1.9 million

dollar accomplishment. In operating a

business,

the path is filled with many obstacles

and challenges

to face on a daily basis. The reward

you gain from

such an accomplishment is indeed

priceless, and

unexplainable in words!

Hardees Restaurant

5/93 to 5/97

Oelwein, Iowa 50662

Title: First Assistant Manager

Doro Incorporated

Eau Claire, Wisconson

Shift Control, scheduling, customer and employee

relations, labor control,

inventory, daily bookkeeping, training of employees and

management, and

profitability.

Doro Incorporated

5/94 to 5/97

Eau Claire, Wisconsin

Title: Regional Marketing Coordinator

Awards Earned: 100 Percent Club-1994

Marketing Genius-1994

Award of Excellence-1994

To coordinate activities for "Family Fun Night"

and monthly promotional

activities to increase the business profitability.

This was a program coordinated

by myself, and effectively marketed to 30 plus

restaurants in Wisconsin,

Illinois and Iowa.

I marketed "Family" type activities on a weekly

and monthly basis to

to create additional revenue for the restaurant. I

would plan around the holidays

with such things as Costume Characters, Easter Egg

Hunts, Scavenger Games,

and or activities to create excitement within the

restaurants! I "Branded our

Organization" as a "Place for Family Fun!" In the years

that I did this, we

tracked the sales, number of people attending, and

watched volume and

Revenue go up! I started this with one restaurant in

Oelwein, and was then

asked to put this program for his entire franchise.

Home Interiors and Gifts Incorporated

5/86 to 4/94

Dallas, Texas

Title: Independent Decorating Consultant

Awards Earned: National Royalty for Sales

Marketed and sold products for a national company

through home shows,

giving recognized exceptional customer service. I was

recognized

National Royalty in Outstanding Sales and Customer

Service within

the United States of Independent Consultants.

"Country Accents" by Sue Heitland

4/90 to 8/94

Self-Employed

I created and marketed my own decorating creations

through consignment

stores, and craft shows around Northeast Iowa. Among my

creations

included: dried flower arrangements, small wood

furniture, cabinets,

hand painted wood items, and whatever the customer had

in their imagination.

I became very successful with this endeavor, because I

placed "Customer

Satisfaction as my #1 priority!

Community Involvement

Oelwein Booster Club

Served on the Oelwein Park and Recreation Board

Volunteer for School activities

Volunteer for Oelwein Community Activities

I recognized a need for a new swimming pool for the

community, and took initial

steps to start the 1.6 million dollar facility needed. The

Oelwein Aquatic Center

was opened August 2nd, 1996 through the

success of a bond referendum

voted upon by the City of Oelwein.

Education

8/80 to 5/81

University of Northern Iowa

Cedar Falls, Iowa

Administrative Management

8/78 to 5/80

North Iowa Area Community College

Mason City, Iowa

Administrative Management/Music Minor

Graduated May 21, 1980 - Associate's in Applied Science in

Business Administration

I had received a two year full scholarship for music

accomplishments

8/75 to 8/78

Mason City High School

Mason City, Iowa

Graduated May 26, 1978

I graduated with numerous honors such as National Honor

Society, All State Music

Awards, Academic Honor Awards, and DECA honors. I

also was awarded a

two year full scholarship at Northeast Iowa Area

Community College.

References

Steve Holland

Family friend for 15+ years

Vice President of Oelwein Community Bank

1316 Oak Street

Oelwein, Iowa 50662

Work Phone# 319-***-****

Home Phone# 319-***-****

Mari Jane and Bob Fitzpatrick

Neighbors for 24+ years

402 4th Avenue North East

Oelwein, Iowa 50662

Phone #1-319-***-****

Steve and Kathy Loban

Friends for 29+ years

1165 Parklane Road

Oelwein, Iowa 50662

Phone #1-319-***-****

Dick Nelson

Friends for 22+ years

6908 Wagner Road

Cedar Falls, Iowa 50613

Phone#1-319-***-****

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