STEPHEN JOHNSON

abl3j3@r.postjobfree.com

Madison, Tennessee 37115 (C) 615-***-**** / (H) 615-***-****

My resume highlights a mix of experience, qualifications, and achievements

that give me the flexibility and background to build an effective career

with your organization.

Professional Experience

. Technical Experience as a Field Service Technician, and Bench

Service Technician

. Engineering Experience as a Field Service Engineer, and

Engineering Lab Technician

. Instructional Experience developing, and teaching technical courses

for service technicians

. Instructional Experience teaching equipment usage to customers

. Customer Service Experience with problem resolution by telephone

. Inventory Experience as a Branch Inventory Clerk, and Parts Counter

Clerk

QUALIFICATIONS

. Certified X-Ray developing & printing equipment service

engineer

. Certified multifunction laser printer and copier service technician

. Certified fax machine service technician

. Certified electronic typewriter service technician

. Certified bank teller terminal service technician

. Certified coin and currency counter service technician

. Certified cell phone refurbishment technician

ACHIEVEMENTS

. Seven Service Technician of the Month awards

. One Service Technician of the year award

. One Employee of the Year award

. Promoted from Service Technician to Senior Service Technician

. Elected President of the Sumner County Amateur Radio

Association for two terms

. Elected to Nashville State Technical Institute Student Council

WORK HISTORY

Asurion Insurance Services 2009-2010

Assistant Technician:

. Repaired, refurbished, and tested Cell Phones

. Maintained excellent personal quality rate of 96-99%

Universal Hospital Services 2009

Customer Service Technician:

. Calibrated, safety tested, and functional tested biomedical equipment

. Delivered, and set up biomedical equipment

SourceOne Healthcare Technologies 2006 - 2008

Field Service Engineer:

. Installed, maintained, and repaired medical X-Ray film image

development equipment

. Re-established excellent service to a previously unassigned customer

territory

. Created, and managed a monthly pm schedule for field customer

accounts

. Helped customers with contract renewal, billing, and resupply issues

. Planned dark room layouts for new equipment installations

. Provided X-ray staff with usage procedures to insure highest quality

images

. Performed prompt emergency service as needed

. Maintained company vehicle, tools and parts inventory

. Maintained company PDA, cell phone, laptop, and fax machines

Hennessy Industries 2005 - 2006

Electronic Engineering Lab Technician:

. Assisted engineers on a new electronic tire spin balancer product

rollout

. Designed and built extension panels and harnesses for rapid board

testing

. Reworked boards needing component changes before production

installation

. Stress tested various boards and subassemblies.

. Performed software and firmware updates on circuit boards

. Repaired circuit boards returned from field

. Repaired and updated field-test balancers at customer sites.

. Performed electrical and mechanical measurements for engineering

. Created MS Excel Database for board repairs and field customer visits

. Updated company FTP site for dealer technician technical library

. Built and adjusted laser spotting modules for factory production line

. Designed and built a hybrid tire spin balancer for overseas software

development

. Designed and built handheld switch and continuity testers for plant

QC department

Financial Computers Corporation/Berney Systems 1987 - 2005

Senior Service Technician:

. Planned and implemented customer site installation and upgrade

projects

. Installed, maintained, and repaired desktop computers & laser

printers

. Installed, maintained, and repaired bank teller terminals & money

counters

. Installed, maintained, and repaired electronic typewriters & check

encoders

. Employee of the year 1997

SPECIFIC AREAS OF EXPERTISE

MECHANICAL

. Pneumatic & hydraulic pumps, valves, tanks, and lines

. Gear train & clutch power transmission

. Cam switch timing

. Laser beam alignment

. Gauge and digital readout calibration

. Measurement of fluid temperature, volume, and specific gravity

. Use of calipers, micrometers, feeler gauges, and torque

wrenches

. Use of vacuum gauges, pressure gauges, and flow meters

ELECTRICAL

. Single and three phase AC wiring

. Terminal strip & transformer voltage tap set up

. AC & DC stepper & servo motors

. Solid state & mechanical relays

. Use of analog & digital multimeters

. Use of electrical safety analyzer

ELECTRONIC

. Schematic Reading

. Troubleshooting & repair to component level

. Through hole and surface mount soldering

. Potentiometer adjustment

. EPROM & flash card programming

. Use of Oscilloscopes, frequency counters, and logic probes

. Use of AF & RF signal generators

. Use of RF power & standing wave meters

. Use of temperature controlled soldering, and de-soldering

stations

COMPUTERS

. Build desktop computers from bare case to finished product

. Install cards, drives, and configure device drivers

. Load operating systems and customer software

. Perform upgrades to motherboards, processors, cards, memory etc

...

. Solve computer hardware & installed software conflicts &

problems

. Install computers, power backups, Ethernet hubs, and local area

network cabling

. Connect & configure computer peripherals

TWO WAY RADIO

. Program and operate hf, vhf, and uhf transceivers

. Install and adjust antennas

. Install diplexers and coaxial switches

. Align receiver and transmitter circuits

. Hold current FCC Advanced Class Radio License

EDUCATION

Nashville State Technical Institute

Earned Associate of Mechanical Engineering Degree

Minor in Industrial Engineering with elective focus on electronics

Hobbies and Interests

Home stereo & electronics

Computers & Internet

Ham radio & short wave

Geography & Science

Reading

Auto Racing

Target Shooting

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