Lena Nicole Lee

*** ****** **.

Flora, MS *****

601-***-****(C)

601-***-****(H)

abl3hn@r.postjobfree.com

QUALIFICATIONS:

-Skilled in Microsoft Office; Word, Power Point, Outlook and Publisher

-Energetic self-starter with strong communication skills; works well independently or on a team

-Highly creative, adapts to any environment, great problem solver

-Highly organized with attention to details

PROFESSIONAL EXPERIENCE:

-Reporter and Writer for the Harambee the Tougaloo College Newspaper

-Conducted in-person and web interviews with college students and the President of Tougaloo

College

- Completed community service with the Hinds County Human Resource Agency by editing

letters of the Hinds County Human Resource Agency President

-Updating the website of Hinds County Human Resource Agency

-Successfully maintain weekly sales goal as a Sales Representative for Proactiv Kiosk

WORK HISTORY

-Senior Claims Representative, Southern Farm Bureau Casualty Insurance, June 2008 –

December 2009

-At Southern Farm Bureau as a Senior Claims Representative, my duties are to provide superior

customer service to insurers during stressful times. I also had to accurately inputting scenarios into the

computer system. Many times I have to direct questions and concerns to the right person. Adhere to

Insurance guidelines while being mindful of state policies of six different states that Farm Bureau service.

I also have to make constant decisions of importance with little to no supervision.

Child Support Customer Service Representative, Young Williams Child Support Services, January 2010

Present

-As a Child Support Customer Service Representative, my duties are to answer and solve

problems regarding payments, case updates, court hearings and economic assistance information

in a five minute and thirty second monthly average. This includes answering and documenting

each call. Retain knowledge of state guidelines regarding Child Support, responsible for handling

confidential information. And take on average 70 calls a day.

EDUCATION

-Tougaloo College, Jackson, MS

Bachelor of Arts Degree in Mass Communication Journalism

Graduating date: August 10, 2010

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