Project Management

Bernie Acevedo

*** ********* *****

Mobile Phone: 732-***-****

Piscataway, NJ 08854

Email: ******@*********.***

S k i l l H i g h l i g h t s

Fluent in Spanish IT Project Coordination

Client relationship building Project Analysis

Leadership and problem solving IT Budget Analysis

Natural communication abilities Advanced PC skills

Team Player Ability to multitask and

prioritize

E m p l o y m e n t H i s t o r y

Onboarding Coordinator, Offshore/Onshore Operations @ Pfizer Inc.

2008 - 2010

Radiant Systems, Inc.

South Plainfield, NJ

Ensure global direction and alignment is achieved on and offshore and that

all systems owners are appropriately supported for business as usual and

Continuous Improvement projects. Work closely with offshore vendors in

Chennai, India, and PGM BT colleagues to ensure the success of the offshore

application portfolio. Assist with monitoring vendor performance, providing

oversight, setting expectations, holding resource suppliers accountable and

performing due diligence.

. Implemented a Business Process Management Workflow tool utilizing

Serena TeamTrack (Business Mashups) technology to facilitate efficient

and effective resource onboarding and offboarding.

. Work closely and on a continuous basis with Serena TeamTrack

administrator to configure tool to meet the Onshore/Offshore

Operations Team's requirements and document tool modifications.

. Establish an end-to-end offshore process playbook from opportunity

identification to implementation and ongoing performance monitoring.

. Help to implement new Onshore Resource Service by liaising between

Application Owners and resource vendor to select appropriate

engagement type, collect and deliver requirements and monitor end-to-

end onboarding and offboarding progress for all resources.

. Coordinate all activities related to selecting, video-conference

interviewing and hiring offshore and onshore resources.

. Responsible for training Application Team Members on resource

management process and use of Serena TeamTrack, the resource

management tool.

. Reviewed and reconciled charges for offshore teams' use of facilities.

Engagement Manager Analyst @ Pfizer Inc.

2007 - 2008

Radiant Systems, Inc. South

Plainfield, NJ

Responsible for supporting the Engagement Management team in working with

the Line IT Portfolio lead and Project Managers for Line IT team requests

for Worldwide Technology Engineering (WTE) and Worldwide Technology

Infrastructure (WTI) services. Provide estimates for the demand and cost

for IT Shared Services for all projects and major service requests.

Estimates include costs and resource demand for project scoping, design,

implementation and ongoing support and operations.

. Partner with Portfolio Management and project teams within Pfizer

Global Manufacturing to help estimate WT resource requirements for

infrastructure requirements, application development and deployment.

. Ensure detailed information is entered accurately into the common

toolsets used for IT Portfolio and Project Management.

. Assist in the planning and prioritization of customer demand for WTE

and WTI services, leveraging project plans, capacity management trends

and historical usage patterns.

. Ensure customers understand established services and their associated

costs by leveraging the joint WTE & WTI Services Catalog. Contribute

to the effective stewardship of financial resources or information

associated with service management, program/project investments and

service provisioning & invoicing.

. Provide customer business requirements to IT Shared Services teams for

planning, designing and implementing services and projects. Ensure

project plans are designed in line with customer requirements, that

execution is right the first time and will generate business values

with proper payback.

. Maintain a working knowledge of customer's key business processes,

organizational structures and business representatives to ensure

effective project and service delivery.

. Participate in key meetings with or on behalf of the Engagement

Management team.

. Communicate significant changes, technology upgrades or service

improvements to customers.

Project Coordinator

2006 - 2007

Jones Lang LaSalle

Parsippany, NJ

Integral part of an Executive Project Team that managed a $1 billion

project where Novartis Pharmaceuticals Corporation was expanding their East

Hanover, NJ, campus to include new office buildings, campus amenities and

facilities.

. Managed general administrative functions and

communication/coordination with project partners.

. Administered GoProjex (Lotus Notes) and OneView (SharePoint) project

management databases and web tools.

. Provided financial reports and project status information as needed.

Maintained invoices and POs.

. Served as general office manager and administrative support for large

executive project team.

. Reviewed full range of documentation on contract terms and changes.

. Attended project meetings with project team and client. Responsible

for generating agendas and reports.

. Worked with the client's Risk Management group.

. Served the NJ region as one of only two "go to" power users for

OneView related issues.

. Responsible for filing/posting of all project-related documentation

and reporting across several disciplines.

Data Migration & Technical Support Engineer

2005 - 2006

K-Force @ MetLife

Somerset, NJ

Worked with a team of consultants on a major acquisition project to migrate

users into the MetLife business environment.

. Interfaced directly with clients and provided daily hands-on technical

support.

. Responded to trouble tickets in addition to new hardware and software

installs.

. Performed disconnects and reconnects of hardware equipment as users

moved to different sites.

. Investigated and provided resolution for all technology-related

problems.

. Ensured proper backup of all data.

. Built Windows XP laptops and desktops in accordance with MetLife

documented practices.

. Set up new Dell machines with each user's profile.

. Used Marimba to deploy all essential and business specific

applications onto new machines.

. Provided post-move support at all levels through on-site support.

Data Migration Support Technician

2005

Sanofi-Aventis

Bridgewater, NJ

Worked with a team of technicians on a two-month company-wide upgrade of

laptops and desktops in a Windows 2000 environment.

. Worked intimately with clients during the hardware migration process.

. Served as first point of contact for client issues after completion of

migration process.

. Set up new IBM S51 desktops and T40 laptops at clients' workstations.

. Transferred all data for the client including personal documents,

folders, mail archive files, etc.

. Installed and upgraded standard applications on new machines.

. Configured new machines with a specific client profile for network-

related software and local printers.

Technical Support & Technical Liaison

2000 - 2004

Schering-Plough

Kenilworth, NJ

Implemented, educated and provided onsite technical support.

. Built network of relationships with clients in order to provide

excellent customer service.

. Provided resolution for all PC-related problems including, but not

limited to, software and hardware.

. Provided technical support for Global Regulatory Affairs by working on

their validated workstations.

. Provided executive level support to Senior Level Management and above.

. Trained new technicians on software/hardware standard operating

procedures and business practices in use.

. Worked with corporate helpdesk to document and resolve user issues by

serving as liaison between the user and different technology groups.

. Provided analysis and alternatives that focused on applications and

the clients' needs prior to deployment.

. Utilized Radia for new software installations and application

upgrades.

. Involved in UAT and rollout of new ticketing system, Remedy.

. Closely monitored Helpdesk queue using Remedy to increase resolve rate

issues.

. Worked as one of three Dell certified technicians on all Dell hardware

at Schering.

. Worked closely with Dell technical staff to troubleshoot all Dell

hardware-related issues.

Technical Support Supervisor

1997 - 2000

NetMoves Corporation

Edison, NJ

Level II technician: supported a 300 plus node network using HP OpenView

on a UNIX platform.

. Integral role in the expansion of the Network Operations Center from a

5 person, 8 hour shift to a 25 person 24 hour center.

. Implemented methods and procedures for new personnel.

. Supervised and assisted Level I Support Technicians to resolve

problems beyond their capability.

. Responsible for maintaining consistent business of domestic and

international customers.

. Worked with Engineers and Developers on UNIX-based applications to

troubleshoot client issues.

. Provided crisis management coaching to team for improved customer

service. Responsible for timely trouble ticket creation, feedback and

resolution using Peregrine\Remedy software.

. Participated in the installation and configuration of two major hubs

in Italy and Holland. Ensured permanent link between international and

headquarters was functional.

Education

A.A.S Telecommunications Management

1993 - 1997

DeVry University

North Brunswick,

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