Customer Service Medical

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Shelia Warner

***************@*****.***? 704-***-****

*** ****** ***** ***** *Jonesboro GA 30236

I am a highly motivated individual that possess excellent leadership

qualities and Clinical skills. I work well independently and with others,

strive for excellence, and very organized.

EDUCATION

Certification in Medical Billing and Insurance Coding

United Education Institute, Morrow, Georgia

Date of Completion, April 17, 2010

Associate in Applied Science Degree in Nursing

Johnson C. Smith University, Charlotte, North Carolina

Date of Completion, 2012

QUALIFICATIONS

Support: Knowledge of HIPAA and Medical Terminology (respondent

superior, capitation, fee-for-service, privileged communication, etc.),

multi-tasking while remaining detail oriented, knowledge of CMS-1500 HCFA

Claim Form, verification of all insurances (e.g. Medicare, Medicaid, BCBS,

CIGNA, etc.), the EOB process, CPR certified, typing skills of 35 wpm,

data entry skills, excellent customer service and organizational skills,

A/R Collections (30, 60, 90 and over 120 days),10-key skills. Familiar with

Medical Laws and Ethics. CNA, Front/Back Office skills. Office Management

skills. Knowledge of H/R and Payroll services.

Programs: Microsoft Office: Word, Excel, PowerPoint, ADP

Software: Medical Manager, Med-Easy, Medi-Soft, Medcin, World Wide

Web/Internet browser

PROFESSIONAL EXPERIENCE

Touchstone Psychological Services - College Park, GA

Front Office/ Billing (Externship), April 2010 - June 2010

Greeted and assisted clients. Answered phones, scheduled appointment,

filling, worked with EHR software,. posted payments, verifying insurance.

American Red Cross - Atlanta, GA

Donor Intake(Volunteer/Externship), January 2010 - Present

Verify donor information, assist in the canteen, provided CPR when

necessary, answer and screen telephone calls.

Supreme Welding - Jonesboro, GA

Office Manger, October 2003 - Present

Greeted and assisted Customers and Clients. Answered the telephone and

routed all calls. Kept up with the financial accounts of the company as

well as providing accurate financial reports to Associates. Processed

billing records, filing and payroll on a daily basis. Processed Financial

Closings, Payroll and Accounting at the end of the each month. Served as a

Liaison between our company and other general contractors. Processed each

invoices going to clients from our company for jobs completed and ready to

be paid. Participate in the bidding process for contracts.

HCC of Charlotte - Charlotte, NC

Front/Back Office; 2002 - 2004

Check-in Patients, scheduled appointments, prepared patient charts, and

entered patients demographics into EHR.

Assisted Physical Therapist.

Howell Center Group Home - Charlotte, NC

Home Leader/ Home Health Aide; 1998 - 2002

Client Intake. Daily ADL care for clients. Basic home needs such as

cooking, light housekeeping. Scheduled field-trips for clients with autism.

Provided transportation for clients. Administered medication to clients.

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