Customer Service Engineer

***** ******** ****

Clermont, FL *****

Home *(**2) (432-3658) Email:abl3fu@r.postjobfree.com

Cell 1(772) (626-6482)

DOUGLAS EDWARD RICO

Objective

To obtain a position where I can exert my computer knowledge in Hardware, Software, LAN

administrations and Rollouts/Conversions. Excellent mechanical, electrical and communication skills in

Spanish & English with a strong desire to learn and succeed which increases a company’s efficiency.

1996- 2004 International Business Machine N.Y. N.Y.

Team Lead/Customer Service Engineer

• Setup, build and configure IBM Registers for large and small Retail Stores (i.e. Gap, Banana

Republic, Children’s Place, and Talbot’s, Home Depot, Hallmark, McDonald’s, Domino’s Pizza and

Pathmark. Heavy experience in Point of Sale with routers, switches, servers, Lan/Wan, T1 lines, frame

relays, modems, hubs and printers. Ran Cat5 from front counter to back office terminated and certified

lines. Provided desk side support in a Dell windows environment for AXA Equitable for 24 months for a

500 user account including inventory control in warehouse on computer components and workstations.

Installed kiosk at JFk Airport and completed a two year assignment servicing & installing Gateway

computers for business customers. Dell certified..

2004 – Present RIST INC Clermont, Fl

Computer Service Manager / POS Installer

Install Point of Sale for retail stores, McDonald’s, Targets, Starbucks, Cold Stone Creamery,

Panda Express, Wendy’s, Chipolite, and Zaxby,s which included running data/networking cabling,

Lexmark printers, flat panel TV’s, scanners, routers, switches, rack, Servers, credit card readers

installation, CCTV/DVR systems, DTV, kitchen video systems, back office ISP, DSL and modems for

store communication of stores. Extensive knowledge in DOS, Windows XP, Linux and Windows 7.

Provide support for Radiant Systems Hess Gas Station with Servers, Printers, Fuel Controllers,Dispenser

Systems. Performed Rollouts for Panasonic, Par, Javelin, Dell, HP, IBM, and Olivette. Ran and

terminated Cat5, Coax, low voltage cables and alarm systems. Experience with digital multi meters,

Uninterruptible Power Supply, Batteries - Lithium Ion, DC Rectifiers line certifiers, LCH meters, installation

of wireless registers & printers. HME certified on wireless headsets & drive thru timers. Ability to use

forklift / scissor lift and work from blueprints. Completed numerous contracts for Tek-Systems, On Force,

Walgreen’s, Radiant Systems, Anu-Resources and Eciscorp. Team lead on refresh and conversion for

Washington Mutual/Chase with Anu-Resources. Swapped out old workstations and installed new

multifunction / Xerox printers on the refresh projects plus completed conversion throughout Orlando and

Seattle area.

1983 - 1985 New York City Technical College Brooklyn, N.Y.

Architectural Technology AAS Degree

Queens College Queens, N.Y.

1991- 1993

Computer Information Systems AAS Degree

CompTIA A+ Certification

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