Human Resources Management

Denise D. Clark, PHR

**** *. ****** ****** ( Wheaton, Illinois 60189

630-***-**** 630-***-**** ( **********@*******.***

http://www.linkedin.com/in/deniseclarkphr

http://www.twitter.com/DClarkpPHR

SENIOR-LEVEL HUMAN RESOURCES PROFESSIONAL

Multifaceted, results-driven HR professional with strong business acumen

and an extensive record of utilizing a passion for managing human capital

with a successful track record of assessing business requirements,

designing strategic solutions to complex issues and propelling companies

forward. Proven strengths in implementing and leading large-scale corporate

change by implementing both strategic and tactical initiatives to resolve

critical challenges.

. Solid HR career, experienced in both union and non-union, multi-state

environments

. Rapidly achieves organizational integration and influences through

integrity and proximity

. Expertly aligns HR strategy with business goals to facilitate smooth

operations

. Proven diplomatic and effective leadership during union contract

negotiations, governmental audits and legal proceedings to achieve

successful resolution for all parties

AREAS OF EXPERTISE

Strategic Planning ( Tactical Solutions ( Organizational Development (

Change Management

Extensive HR Knowledge ( Policy and Process Design ( Acquisitions &

Divestitures

Restructuring & Workforce Reductions ( Coaching ( Relationship Building (

Training

Employee Relations ( Benefits ( Talent & Performance Management

PROFESSIONAL EXPERIENCE

PRISM RETAIL SERVICES ( Itasca, Illinois ( January, 2009 - February, 2010

Pioneer of the retail merchandising services industry. Serves nationwide

retailers such as Walgreen's, CVS, SuperValu and Staples. Prism was

acquired by Footprint Retail Services in February, 2010.

Director of Human Resources Restructured and developed a team of five

HR and payroll experts supporting a 3,000-person workforce. Managed to

successful completion three HR IT projects: applicant tracking software,

time entry application and a payroll/HRIS system conversion. Led change

management initiatives, authored two employee handbooks, streamlined and

brought into compliance all HR/Payroll processes. Reported to

President/Chief Operating Officer.

Negotiated vendor contracts (major medical, insurance broker & HRIS)

reducing expenses by $84k

Redefined wellness and benefits program to attract and retain top

talent

Implemented a paperless on-boarding of new hires relieving the

organization of a burdened paper-based process

Established a performance management program aligning cascading target

performance goals with company's strategic direction

Enriched work comp program to include post-accident drug screening and

investigation kit accelerating a downward trend in WC expenses

Developed and directed the implementation of a 15-point tactical plan

to reduce unemployment experience ratings to offset state and federal

tax rate increases

DENISE D. CLARK ( Page 2 ( **********@*******.***

vAUTO, INC. ( Oak Brook, Illinois ( November, 2007 - January, 2009

A VC-funded, high-growth software technology company providing retail

automotive dealerships with a better way to price, appraise and stock their

pre-owned vehicle inventory.

Director of Human Resources Developed all human resources functions and

processes for new, high-tech venture. Guided senior management on mission

statement and company values formulation that governs ongoing business

decisions and policy formation. Authored companywide job descriptions,

audited for FLSA compliance and initiated review/update process

establishing clarification of roles and accountabilities. Implemented a

dynamic performance management system and annual review cadence. Reported

to Chief Executive Officer.

. Transitioned company from PEO to new insurance providers and payroll

service resulting in $50,000 annual savings.

. Liaised with cross-functional teams to configure HRIS, Payroll and

Accounting software installations optimizing streamlined workflow

processes.

. Designed organizational structure in support of business

goals/initiatives and led recruiting efforts doubling the talent base to

meet mission-critical staffing requirements in seven-month period.

. Developed and implemented compensation structures affecting increased

recruitment competitiveness and internal departmental equity.

AIMCO ( Oakbrook Terrace, Illinois ( June, 2001- November, 2007

The nation's largest owner and operator of apartment communities, nearly

1,216 in 47 states, assets totaling approximately $11 billion, operating as

a REIT, an S&P 500 company, employs 6,000 team members.

Regional Director of Human Resources Managed all human resources

functions for 300 employees in multi-state, Midwest region. Led HR function

for asset acquisitions, divestitures and due diligence studies. Partnered

with Divisional & Regional Vice Presidents represented HR perspective

during quarterly business reviews with senior management. Managed labor

relations, grievances and arbitration processes for 100+ SEIU union

members. Reported to Midwest Division Vice President.

. Increased employee retention by 14% year-over-year by identifying top

talent, creating career paths, building bench strength and publicizing

career opportunities throughout the company.

. Implemented performance management program across a multi-state region

creating a pay-for-performance culture.

. Selected to participate in Disney Institute Management train-the-trainer

program and facilitated multiple experiential training classes

throughout Midwest Division initiating cultural change companywide

. Designed and implemented on-boarding and orientation program ultimately

adopted company-wide.

. Forecasted staffing requirements and coordinated the hiring of

approximately 100 new employees annually utilizing only a staff of two.

Additional Career Experience

HR Manager ( Financial Training Resources ( 1990-2000 ( Consulting firm in

the financial services industry

EDUCATION, CERTIFICATIONS & AFFILIATIONS B.S.

Business Management, Elmhurst College

Professional in Human Resources (PHR) Certification since 2004

Disney-Certified Team-Based Facilitation, 2006

Member of SHRM since 2003

Member of HRMAC

Member of HRA of Greater Oakbrook

SOFTWARE EXPERIENCE Microsoft Office ( Lawson ( Taleo (

Ceridian & Paylocity Payroll ( TimePro ( Peoplesoft

ACTIVITIES SCUBA Diving ( International Travel (

Professional Networking ( Gardening

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