Sales Quality Assurance

J OSE R. ORONA ***** Tierra Plata, El Paso, TX ***38

abl3ey@r.postjobfree.com • Home 915-***-****

P rofile

Seven years experience specializing in sales, customer service, receiving, order entry, and

business development. Proven ability to identify and capture opportunities, expand sales, and

i ncrease revenue in highly competitive industries. Resourceful problem solver with proven

ability to bring quick resolutions to challenging situations as well as build lasting relationships

w ith vendors and customers. Proven abilities in customer relationship retention and achieving

sales quotas.

E ducation

2010 Masters, Business Administration

Webster University E l Paso, Texas

GPA: 3.80 Completed 39 credit hours in business and related courses.

2007 Bachelor of Science, M anagement

Park University EL Paso, Texas

GPA: 3.52 Dean's list 2004. Graduated Cum Laude.

Expe rience

2009 - Present Qualification Rep. /Inside Sales I I

ADC Telecommunications Santa Teresa, New Mexico

Proactive outbound calling to qualify leads generated through marketing and sales efforts such

as direct mailers, t rade shows, new product launch activities, and other ADC product interest

generating efforts. Utilization of state of the art Salesforce.com automation tool to record all

customer activity. Managing customer request for quotes and routing them in a timely manner

to acquire the very important purchase order.

- Over 40% conversion rate in first 6 months of employment.

- Created new opportunities by implementing aggressive emails in ongoing campaigns.

2006 - 2009 I nside Sales

Kaman Industrial Technologies El Paso, Texas

Provided solutions and recommended new and better products to meet customer needs through

counter, email, phone, or fax. Helped to develop current customer base and established new

customers through up-selling, quotation follow-up, and telemarketing to former and new

customers. Maintained productive relationships with account managers through positive

teamwork. Personally contacted the decision makers in charge of projects and purchasing

decisions. Sales and marketing efforts were directed to ensure the ongoing relationships with

t he key players of current and future customers.

- Setup the repair for two gear boxes for Phelps Dodge that brought in $800k.

- Helped Electrolux with their new tool crib project that brought $350k.

2001 - 2005 Receiving Clerk

Dal-Ti le Corporation El Paso, Texas

In charge of tool crib with over a million dollars of inventory crucial to the company's uptime

and preventive maintenance. Supervised four tool crib attendants and two tool crib leads.

Worked with vendors to make sure parts were delivered on a timely manner and that parts

were stocked as needed. Quality assurance was imperative when receiving an order in the JD

Edwards system because any mistake could delay payment to vendors. Parts received were

l abeled and stocked in their assigned location to be ready for issue. Helped buyer source

materials needed with local vendors and created competition for cost savings purposes.

- Achieved 99% accuracy of parts issued to key plant personnel.

- Implemented exchange policies on safety products to help company with cost savings.

2000 - 2001 Quality Assurance Clerk

Emerson (Mallory Controls) El Paso, Texas

In charge of checking all inbound and outbound shipments of automotive parts that Emerson

p roduced from their CD. Juarez plant. Sent all the advanced shipment notifications to GM,

Ford, and Chrysler on everyone of their shipments. Made sure that physical products and box

l abels matched with what the bill of lading stated. Cycle counted inventory daily to prevent

shrinkage and also prevented the need for yearly inventories.

- Worked on ISO 9000 certification for CD. Juarez Plant and maintained controlled documents.

- Implemented barcodes on labels that GM and Ford requested.

Computer Knowledge

• TECHNICAL EXPERTISE

• Applications: Microsoft Access, Excel, PowerPoint, Word, Project, Front Page,

Outlook, and others.

• P latforms: Windows 7/Vista/XP/2000, Macintosh 9.0 and AS/400.

• H ardware: Six years experience in PC assembly, t roubleshooting and repair. Familiar

w ith Cisco routers and Ethernet setup, as well as networking.

• Languages: C++, HTML, JavaScript, COBOL

• Databases: SQL Server, Access, Oracle

• Software: Object Oriented, Analysis, Design, Programming, Testing

• Proficient in Network Plus TCP/IP, Wireless, Cable, Peer to Peer networks, Ethernet,

Token Ring, NT, Apple Talk, and Wireless Networking.

I tems Sold

But not limited to:

• Power transmission: Gear Reducers, V-Belts, Bushings, Rollers Chain, Sprockets,

Sheaves, Couplings, etc.

• Bearings: Mounted, Ball, Plain & Roller

• Material Handling: Conveyors, Pulleys, etc.

• Electrical: AC/DC Motors, Variable Frequency Drives (VFD)

• Hydraulics & Pneumatics: Valves, Pumps, Motors, Hose & Fittings, Hose & Tubing,

F ilters, Couplings, etc.

• General Industrial Products: Paints, Adhesives, Marking & Labeling, Fluids &

L ubricants, Hand Tools, Seals, Retainers, etc.

• Safety & Janitorial: Back Support, First Aid, Eye Protection, Gloves, Hard Hats,

Hearing Protection, Mops, Shovels, etc.

• Telecommunications: Routers, Patch cords, Pedestals, Chassis, Patch Panels, FTTX

Solutions, Broadcast & Entertainment Video & Audio Patch Bays, etc.

References Available upon request

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