Jacqueline I. Winfield ABD, PHD

**** ****** ****

Coloma, MI, 49038

757-***-****

abl3dq@r.postjobfree.com

Executive Program Manager - Global Organizational Change

Summary:

Senior Level Manager with an excellent background in SAP Organization

Transformation, Learning Management Systems, and Support of Program

Management Operations Technology.

. Over 15 -years experience in Organizational Change/Development, Human

Capital Management and financial systems integration with extensive

expertise in manufacturing-distribution and government sectors.

. More than 15 years experience of hands-on consulting experience across

a broad range of work streams and cultures.

. Successfully plan and lead complex offshore/onshore programs through

full deployment including transformation of life cycle projects in

China, India and Brazil.

. Manage large scale SAP and Oracle Human Resource, and Financial

systems implementations concurrently with organizational alignment in

companies with 100M+ employees.

. Superior skills in managing budgets and leading change management

resources.

. Exercise top leadership skills in communication strategy, team

building, and successful organizational alignment ensuring client

satisfaction.

Selected Certifications and accomplishments

. Project Management

. Program Management

. Black Belt Six Sigma

. SDLC Certified

. Disaster Recovery Certified

. International HR SVC Management

. Vendor Outsourcing Certified

. Customer Relationship Management

. Resource Allocation

. Talent Management Certified

. ITIL Certified

. Learning Management Certified

experience

Whirlpool Cooperation, Saint Joseph, MI 2008 - Present

Global Senior Manager, Enterprise Systems (HR) Shared ServicesManufacturer

and distributor of major home appliances, with annual sales of more than

$20 billion and 73,000 employees, with 72 manufacturing and technology

research global centers.

. Responsible for setting the strategic direction and driving business

initiatives revenue and profit growth for one of the Shared Services

Division Human Resources and Finance. In addition, led the Accenture

team in re-defining the priorities of the organization to include,

policy development, benefits requirement, communications approval for

product development which included collaboration with the change

management division for project work, technology, finance and other

key operational functions.

. Lead the coordination of Accenture's Application Management Services

(AMS) internal and external resources through the Center of Excellence

aligned with concurrent change management projects that are Human

Resources centric.

. Manage the relationships with Whirlpool's change management

counterparts - IBM and Accenture; development of functional business

blueprints; aligning the talent to manage and deliver corporate

projects on time and within budget.

. Provide consulting, SDLC-based concepts, integration and transition

strategy for upgrading SAP ECC 4.7 to ECC 6 worldwide.

. Manage a team of specialists with expertise in the HR Enterprise

services model that deliver employee benefits, corporate

communications and culture transformation support.

Smithfield Foods, Smithfield, VA 2004 - 2008

Senior Human Resources Program Manager

. Worked with the multiple business units to manage and set shared

services priorities and vision for the site, including building out

key content verticals across platforms, specifically the web, human

resources environment. In addition, collaborate with business partners

both inside and outside the Company to leverage integration

opportunities.

. Collaborated with Senior Management to define the organizational goals

and ensured that organizational missions were aligned with new

technology mandates.

. Designed and created the organizational structures to effectively

manage and implement all facets of business continuity.

. Led management and end users in developing solutions to increase

productivity and drive cost savings to the bottom line by development

and design of the human capital roadmap.

. Managed the Corporate Data Center Oracle system for Financials,

Payroll, Purchasing, and Human Resources; provided technical support

services for multiple subsidiaries.

. Maintained ultimate control of the 7x 24 Data Center Operations and

support through a seven member data center technical staff.

. Implemented improved contract negotiation strategies, vendor

consolidation, and billing audits to contribute to over $14 million

savings in technology costs.

. Improved outgoing invoice accuracy from a 62% to 92% increase in

scores on the Human Resources scorecard.

Robert Half International, Richmond, VA 2002 - 2003

Senior Program Manager

. Reported to the CIO and various divisions to drive benefits savings

and to research the development of new revenue generating deals with

key content partners and formulate strategies to implement cost saving

centered around benefits savings and the implementation of Oracle

Worldwide.

. Implement strategy for digital distribution of content across various

platforms, Managed a budget of 50M forecasteds, business functions and

operating information. Planned and implement processes and procedures

to enable business content unity.

. Served as senior manager/consultant for an engagement with a high

profile fortune 500 corporation with emphasis on Learning Management,

Staff Training and Development.

. Subject Matter Expert guiding an SAP HCM implementation for

AlliedSignal's acquisition of a French subsidiary; resulting in

savings of over $4M previously paid to independent insurance carriers.

. Spearheaded day to day work with the business community to shape and

design new initiatives and articulate how the Oracle ERP solution met

business goals and objectives.

. Led the IT organization for design, testing and roll out of an

interface between the insurance department benefits and claims

management to Oracle HRMS; saved the company over $4.2M.

NCS Pearson, Reston, VA 2000 - 2002

Senior HCM Resources Program Manager

. As the business leader with the firm's organization and strategy team,

managed the $16M TSA account; provided oversight for a portfolio of

government consulting engagements, and facilitating a full range of

management consulting services focused on Human Capital Management

technology implementation business transformation and performance

improvement.

. As program manager, implemented employee screening strategies for more

than 72,000 people, responsible for the technical and supervisory

roles within the newly formed Transportation Security Agency.

. Managed applications and technologies including Oracle HRMS, Tabware,

Warehouse management Systems, Kronos, Data Warehouse and EDI.

. Led all areas of staffing to include recruiting, interviewing, and

determining appropriate salary levels and merit increases.

. Improved staff efficiency through recruiting, training and leadership

support within six months of initial hire.

. Worked with senior management to develop incentive programs and

benefits packages.

. Developed and reviewed annual performance agreements with all staff

managers.

PWC, McLean, VA 1999 - 2000

Senior Program Manager

. As Organizational Change Management and Communication Manager for a

$2B IT Outsourcing program, managed resources and activities targeted

to gain shareholders acceptance and adoption of the new SAP HCM

business model.

. Worked with SAS Institute - Oracle 11i implementation to restructure

the Human Resources from a paper based transactional organization to a

process driven unit through the use of Oracle Human Capital.

. Managed a staff of 15 (process engineers, developers and functional

managers).

. Developed and ensured adherence to weekly/annual budgets.

. The project was completed six weeks ahead of schedule with a cost

savings of $580,000.

. Reduced the production benefit interval from 16 days to 5 days by

leveraging quality teams using Six Sigma methodology and instituted

process improvements that elevated the outgoing product quality rating

from a "D" to an "A" scorecard.

Answerthink Consulting Group, Inc 1998 - 1999

Senior Change Management Program Manager

. Reporting to the Division President, provided strategic direction and

oversaw the development of polices and procedures for day to day

operations of a major mid west financial institution.

. Responsible for providing broad expertise across the payer sector and

positioning Cisco as a trusted advisor to Senior Business and IT

Executives (CXOs) providing innovative thought leadership and driving

the expansion of their technology initiatives

. Recognized for demonstrating outstanding leadership by providing

direction and development of on going organizational strategies

including global compensation.

. Used e-Financial marketing to maximize the financial portfolio,

resulting in a twenty percent increase within the first six months of

implementation.

. Managed six consultants responsible for Oracle financial technical

requirements.

. The project included designing, documenting, coding, and testing

interfaces, forms, and program requirements to implement Oracle

financials using Oracle database version 7.3, Oracle financials

version 10.7, and Oracle forms

General Electric, SHARED SERVIC ES,Norfolk, VA 1996 - 1998

Vice President of Quality and Training

. Reported to the Vice President of General Electric Appliances and

managed 50 Quality Assurance Auditors and 5 Training Managers primary

focused on developing policies to support the business integration for

recently acquired companies in Canada and Mexico.

. Provided guidance to management and resource consultants in developing

a quality strategy in transforming the training organization from a

paper based transactional division to a technology driven environment.

. Initiated and managed business transformation driven by technology -

and developed benefits realization for current business models.

. Assisted account teams in developing business at the executive level

within targeted accounts to capture customer mind share and build

partnerships; transformed field organization to solution selling

model.

. Created demand for end-to-end Cisco solutions in the payer sector as a

means of successfully deploying these applications.

. Demonstrated and quantified how technology solutions can provide

specific customers with sustainable competitive advantage or improve

business outcomes.

. Developed relationships with services and applications partners in

order to provide customers with recommendations on total solution

deployment to achieve results.

. Maintain heightened awareness of current and predicted overall trends

and developments in healthcare/payer information technology and

develop strategies to respond to such trends; and through outstanding

work and client service, help drive greater visibility to the practice

nationally.

. Oversaw functional operation of six call centers in Norfolk, VA,

Phoenix, AZ, and Cedar Rapids, IA comprised of 3,000 Customer Service

representatives.

. Managed 6 trainers for the delivery of Six Sigma, On- boarding, and

the GE training.

. Ensured customer satisfaction with network design, installation, and

operations worldwide.

New York Times Shared Services Center, Norfolk, Virginia 1994-

1996

. Responsible for all aspects of executive compensation, including

working extensively with the Compensation and Benefits Committee of

the Board of Directors and preparing all required meeting materials.

Ensure accurate and timely submission of executive compensation data

for inclusion in the annual proxy filing.

. Participate in the analysis of potential mergers, acquisitions and

divestitures. Lead the integration of acquired or merged entities,

develop integration plans and processes, provide guidance to

transition teams and support implementations. Responsibility for the

development of company HR guidelines, policies and procedures. Serves

as the designated expert on the interpretation of policies and issues

both domestically and internationally

Education/Certifications

. PHD, Candidate Information Systems, Capella University, 2010

Completion

. Harvard University Senior Executive Leadership, 2009 Graduation

. MS, Management - Hampton University, Hampton, VA

. BS, Government Administration - Christopher Newport University,

Newport News, VA

. Manufacturing Operations

. Six Sigma

. Desktop Systems

. ITIL

. Security

. System Architecture

. Telephony

. Remedy Support System

. Maximo for ticket management

. Oracle 11i

. SAP HCM

. Training Development/Delivery

PROFESSIONAL ASSOCIATIONS

National Association of Training and Development

National Association of University Women

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