Customer Service Manager
Resume:
EDWARD J BALMASEDA 305-***-****
abl3db@r.postjobfree.com MIAMI BEACH, FL 33139
Qualifications Management: Strong supervisory skills and organizational
abilities.
Marketing and Promotions: A fully bilingual South Florida
native with an expansive understanding of the area and its
diverse communities.
Specialty: Companion animal health and nutrition specialist
with a loyal clientele.
Profile Over 6 years experience as a retail manager.
Goal-oriented individual with strong leadership capabilities.
Organized, highly motivated, and detail-oriented problem
solver.
Proven ability to work in unison with staff, volunteers, and
upper management.
Work History Night Dispatch/Assistant Dispatch 1/2009-6/200
Zap Courier & Messenger Service, Inc. 9
. Primary role was night dispatch. Handled
all facets of
deliveries that occurred after hours (6pm-7am)
while
maintaining expected service standards.
Dispatch/Account Representative/Customer Service 5/2006-6/200
Representative Zap Courier & Messenger 8
Services, Inc.
On-site Dispatcher handling all deliveries and
problems that may arise with the Company's
second largest customer.
Retail Manager 2/2000-4/200
The Dog Bar, Inc. 6
Responsible for store operations at popular
South Beach pet supply store and boutique.
Duties included maintaining extensive inventory,
shipping, ordering of all food supplies, treats,
and supplements, leading a team of sales
associates.
Job impact resulted in an increase of sales by
over 60% and the expansion of the store's elite
clientele.
Customer Service Representative/Same-day 12/1997-2/20
Coordinator Zap Courier 00
Services, Inc.
Position included training recruits, sales,
troubleshooting.
Supervised all operations involving same-day
deliveries within the Continental United States.
Dispatch/Customer Service 12/1995-12/1
Representative/Operations Manager World 997
Courier Service, Inc. (Miami and San Francisco)
Dealt with "problem jobs" (i.e.: late
deliveries, legal research, freight forwarding
documentation, etc.).
Promoted to San Francisco office to be in charge
of driver payroll, accounts payable, billing,
taking in-bound orders and inputting delivery
signatures.
Education Career Institutes of America, Miami Beach, FL
AA degree in audio/video production and engineering, and
artist management.
Miami-Dade Community College, Miami, FL (South Campus)
Coursework in business management and psychology.
University of Miami, Coral Gables, FL
General studies.
References furnished upon request
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