PRADHIP LAKSHMANARAJU

IT / TELECOM / APPLICATION INFRASTRUCTURE DELIVERY MANAGER

+1-614-***-**** abl394@r.postjobfree.com

Profile

> 12+ years of experience in designing/planning/developing/implementing

telecom solutions.

> International management experience in fields like hospitality, call

center, BPO, banking and enterprise.

> 7 years of domestic and international client, vendor and partner

management experience.

> Stake holder communication, work plans, schedule, budegting and risk

mangement.

> Trained partners on product deployment and project management process

and methodologies.

> Managed a team of 2 voice engineer, 2 network engineers and 1 project

coordinator. Three offshore engineers in Hong Kong, Dubai and India.

> Managed team of software developers and deployment engineers at

various locations around the world with various technical backgrounds.

Projects based on JBOSS, JAVA, MYSQL in LINUX environment.

> Experienced in strategic planning and design of an organization's

software solutions systems.

> Relied on extensive telecommunication experience and business judgment

to plan and accomplish goals.

> Maintained, integrated, and communicated knowledge of industry

directions and IT trends.

> Regualarly keep myslef updated on PMBOK PMP guide & ITIL .

Expertise:

PBX: AVAYA, Cisco CallManager, Mitel NEC integration, Asterisk, AT&T

Definity, Broad Soft.

Unified communications: Asterisk, Adagio, Unity.

Voice mail systems: Asterisk, Unity, Intuity, Inline 2020,

Call billing systems: ISI, Profit watch, XIOX, RSI.

Call center: Call recording, Call monitor, Dialer, Agent/Skill based

routing

General IPT: SIP, CTI, IVR, Conversant, VDN, BCMS-VU, ARS, AARS,

Vectors, IPTV, VG248, TDP, VOIP, MPLS, ISDN, DSL.

Skills:

Program Management / Project Management / Strategic Planning /

Business Growth / System Integration / Managing Software Development

Life Cycle

Education/Technical Skills

. MS-Computer Science, Franklin University, Columbus, OH.

. Certification: AVAYA-ACA, Mitel, ISI, Asterisk, PMP in progress,

Member in PMI. CCNA in progress

. Network: TCP/IP, VPN Client, Ethereal,FTP, SSH, POE switches, routers

. Operating System: Windows XP, 2000, 2003, VISTA. Linux Redhat, Fedora,

Cent-OS, Ubuntu

. Languages: C, C++, VC++, JAVA, D.B.M.S: MYSQL, SQL server, Visual Fox

Pro.

. Project management tools: Excel, MS Project, NetSuite.

. Other: MS Office, Adobe Photoshop, Visio.

Experience Summary

Dec 2007-Present, NTT DoCoMo interTouch USA,

Columbus, OH

Project Manager / Implementation Manager VOIP Telephony Implementation:

. Managed 13 Asterisk SIP based IP-PBX deployment projects and 5 voice

upgrades from initiation to closing.

. Complex telecom infrastructure clients managed: Hilton Garden Inn,

Holiday Inn, La Quinta, Hawthorn Inn, The First Elysian and The

Veranda Resort & Spa (British West Indies).

. Head of the installation/custom software department with team of five

voice engineers.

. Managed software developers in-house and off shore on design,

development of custom software solutions.

. Headed deployment team in customizing SIP based IP PBX suitable for a

hospitality environment.

. Integrated SIP based asterisk PBX with traditional PBX like Avaya and

Nortel.

. Training: built team from scratch training on IP telephony,

hospitality domain and cabling.

Sep 2004-Nov 2007 Sun Air Communications,

Columbus, OH

Sr. Project Manager / Program Manager IP Telephony software solution:

. Managed 80+ custom telecom software solutions deployment through out

the globe.

. Complex clients: Mandarin Oriental (NY, Washington DC and Hong Kong),

Hotel Crown (Macau, China), Intercontinental Hotels (Boston), Great

Wolf Resorts (Wisconsin), MGM (Detroit), Malabar Hotel (India).

. Introduced cost effective installation and resource effective methods.

. Accomplised certification with PBX & PMS vendors: Cisco AVVID

certification, Asterisk IP-PBX certification, Nortel PBX

certification and NEC PBX. PMS: Springer Miler, Fidelio, Hilton,

Aglysis

. Accomplised certification with corporate groups: Mandarin Oriental,

Hilton, Taj Hotels, Marriott.

. Responsible for deploying product at various Cisco Labs: USA, India,

Hongkong.

. Provided technical presentation to Cisco system integrators, vendors

and partners.

Jul 1999- Aug 2004 Percipia Inc.,

Columbus, OH

Technical Project Manager / Implementation Lead Engineer:

. Installed 70+ Parallax installations for VOIP software solutions,

integrating with CallManager & Unity.

. Installed, configured, integrated with IP-PBX, voice mail, call

accounting, IPTV.

. Installed AVAYA Guestworks, Intuity voice mail system, custom AVAYA

applications.

. Integrated with different PMS like Fidelio, Spring Miller, Aglysis,

Visual one, Encore and much more.

Software engineer: Design, development, deployment and documentation.

. Parallax: Middle ware between IP-PBX and PMS. Environment: LINUX

redhat, JBOSS, MYSQL, JAVA,XML.

. DID business card application. Environment: UNIX, Conversant, network

DYMO printer.

Oct 1997- Jun 1999 Servion Global Solutions & Bay Talkitec (p) Ltd.,

Chennai, India

Software engineer: Responsible for development and bug fixing on AT&T CVIS

voice application for

. Deutsche Bank, HDFC Bank, ICICI Bank, Taj hotels

. Department of Telecommunication and Indian Railways

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