Manager High School

PAUL GROSSMAN

**** ******* **** *********, ******* 32955

Phone: 321-***-****

email: abl35l@r.postjobfree.com

I was employed at Medical Data Systems, Inc. (MDS) from 1999 to 2009. In October 2009, I was separated

from MDS, as a result of the company’s need to right-size its operation. I was contracted as a consultant for

MDS in November 2009 and was so engaged through June 2010. Responsibilities included serving as

Interim Operations Manager (Sebring, FL) and Manager of the insurance departments at two branch offices

(Sebring and Melbourne, FL).

My strengths include, but are not limited to the achievement of financial goals, client satisfaction, multi-

tasking, training, and interpersonal skills. I have successfully completed state exams and received state

manager’s licenses from Colorado, Nevada, and Tennessee. In addition, I have almost completed all classes

towards a degree as Compliance Officer through the American Collector’s Association .

Employment History

Medical Data Systems, Inc., Vero Beach, Florida, a medical receivables management company. Company

lines are secondary medical collections, early out, and professional fee billing.

2004 – 2009 Director of Collection Operations

Corporate position, responsible for overall operations of four collection offices, including achievement of

performance budgets, expense compliance, coordination of training processes, client relations, legal

compliance, and civil litigation. Compliance has been a significant part of my responsibilities, working

directly with the owners and senior management of the company. Participated with other key MDS team

members to establish a client conference call process, subsequently adopted by our largest client as a

template for all their partner relationships. Traveled extensively to individual hospitals to develop strong

client relationships. Worked in close collaboration with the MDS management team to develop and

implement our proprietary software for both collections and early-out service lines.

1999 – 2004 Branch Manager

In 1999, MDS consisted of the corporate office in Vero Beach, FL and two collection offices (Gadsden, AL

and Sebring, FL). Hired to start-up and manage a new operations office in Vero Beach, reporting directly to

the company owners. Achievements included:

Opened new branch office with direct responsibility for all aspects of performance and management,

including but not limited to, hiring, training, developing work processes, compensation strategies, and

compliance.

Participated in the organization and establishment of an Extended Business Office (EBO) program.

Hired and supervised two Operations Managers, one for the secondary collection operations and the other

for EBO operations.

Responsible for infrastructure development and continued growth of both the collections and EBO

lines, resulting in a combined total of 200 staff.

Assisted with opening a new office in Melbourne, FL; trained Melbourne Operations Manager.

Associated Credit and Collection Bureau, Rockledge, Florida, a privately owned collection agency.

1992 - 1999 General Manager

Managed medical collections with the largest component of new accounts coming from secondary

placements. Responsible for supervising, hiring, and training 15 collectors. Managed all daily operations

with strong emphasis on the achievement of collection quotas and goals. Responsible for ensuring that

collectors were in conformance with all applicable Federal and State credit reporting laws. Conducted

ongoing training classes for collectors, in both group and individual settings.

(Employment history prior to 1992, available upon request.)

Volunteer Activities

1999 to Present – Member and Chair, City of Rockledge Planning Commission.

1996 to 1999 - Member, City of Rockledge Education Advisory Committee; Co-chair, School Improvement

Committee, Rockledge High School; President, Rockledge High School Band Boosters.

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Paul Grossman

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