Manager Quality Assurance
Resume:
Jo Ellen Reid Resume
Jo Ellen Reid holds a Doctorate of Business Administration degree and has more than twelve (12) years
business experience.
Continued…
Jo Ellen Reid Page 2
2010
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Jo Ellen Reid, D.B.A.
Crestview, FL 32539 850-***-**** ********@***.***
Executive Profile
Energetic and highly dedicated business leader offering 12+ years of expertise in business
management. Team-focused leader committed to developing and championing the vision,
goals, and direction of the organization. Doctorate in Business (D.B.A.).
PROFESSIONAL SUMMARY
BAE SYSTEMS (MTC TECHNOLOGIES, INC). (USAF), CRESTVIEW, FL
CONTRACTS MANAGER (1/2008-12/2009)
Managerial responsibility of over 30 (FFP and T&M) contracts for support of
organizations and systems of the Air Force Special Operations Forces Command
(AFSOFC).
• Daily interaction with Contracting Officers and Customers as the primary department
point of contact.
• Reviewed and managed contractual obligations of BAE/MTC to ensure that all terms and
conditions were met of contractual obligations with participation in weekly program
reviews.
• Responsible for resolving any matters of conflict affecting contract administration
internally and externally
• Participated in weekly Business Development overview and Bid/No-Bid reviews with
VP/GM and other Senior Management.
o Identified contractual risks of RFP’s, RFQ’s or Teaming arrangements, along with
proper mitigation.,
o Responsible for clearing Organizational Conflict of Interest (OCI) for new pursuits.
o Responsible for working with Import/Export to ensure compliance and all
documentation was complete.
• Responsible for workload distribution through department from Opportunity
identification through proposal and award.
o Review of all RFP’s, RFQ’s or IFB’s to ensure terms and condition were
acceptable to the company, and notifying all departments participating in bid or
proposal of any unusual clauses or exceptions to be taken of any clauses.
o Participated in Bid and Proposal kick-off
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o Review of all Bid and Proposals (to include cost detail) for the department before
submission for assurance of compliance with RFP’s, RFQ’s or IFB’s requirements
and submission was within company guidelines.
o Negotiated contracts and contract modifications within FAR Regulation and
Company Policies.
o Review of all Engineering Change Proposals before submittal.
o REVIEW WITH BUDGET FINANCE ANY CONTRACT COST IMPACTS BEFORE SUBMITTAL.
• POINT OF CONTACT FOR DCAA AND DCMA AUDITS AND QUESTIONS
• Responsible for supporting the Program Manager and Program Finance with Budget set-
up and execution.
• Point Of Contact for all department within our group.
• Prepared and presented Active Contract Status and new Business pursuit status in
Monthly Business Reviews.
• Responsible for ensuring BAE Systems ethics and compliance program were followed
within the execution of contracts as well as during the pursuit and capture of new
business.
• Responsible for reviewing, negotiating and executing teaming agreements and non-
disclosure agreements.
• Worked in conjunction with corporate Attorney’s for novation and name changes for the
MTC-BAE acquisition.
• Attended weekly account receivable meeting and help clear aged over 30-60.
• Responsible for employee development and employee reviews
• Responsible for ensuring employees received all training necessary in the areas of
Import/Export, Security (to include Special Security Agreement (SSA)) ethics and
specialized training as required.
• Worked in Integrated Process Team (IPT) environment
Ahtna Support and Training Services, LLC (DoD), Anchorage, AK
(Temporary) Operations Support Manager (2007–2007)
Hired to help guide Ahtna through transitional period while the search for a
Technical Director was conducted. Served as Raytheon’s point of contact for the US
Army’s Warfighter FOCUS program and supported site survey of various potential
ranges from California to Alaska.
CNI Administrative Services, LLC (Health and Human Services Support), Ridgeland, MS
Program Director (2007) (CPAF contract)
Spearheaded CNI’s $250M Medicare Secondary Payer Recovery contract directing day-to-day
operations and providing the vision for achieving contract success. Developed and
implemented strategic plans, established operational policies and procedures, built and
developed high-performance teams, set contract goals and priorities, managed resources
(including almost 300 employees), and created and promoted a collaborative team
environment. Monitored and evaluated program and operations performance, established
productivity metrics, and instituted a Special Inquiries unit to support external customers.
Recognized and eliminated training and productivity gaps that were preventing CNI from
fulfilling its service level agreements; doubled productivity by establishing and providing
one-on-one management coaching, group education, and team training programs.
Established Quality Assurance department that completely eliminated a backlog of 250
congressional inquiries within 60 days; mitigated future inquiries by establishing a 2-
week response standard.
Applied GEO Technologies, Inc., Philadelphia, MS
Proposal Manager (2005–2007) (multiple types of RFP’s RFQ’s)
Managed Applied GEO’s entire proposal process to include RFP’s, RFQ’s and RFI’s responses,
proposal development and editing, pricing, Statements of Work (SOW), requirements gathering,
relationship and alliance building, and coordinating Business Development and Operations
teams. Designed, established, and maintained an organizational structure that effectively
supported organizational and customer (DoD, NASA) goals.
Delivered $50M+ in contract wins
Computer Sciences Corporation (NASA support), Huntsville, AL
Contract Administrator (2001–2003) (CPAF contract)
Recruited to establish and manage the NASA mentor Protégé program. Administered Program
Information Systems Mission Services (PrISMS) contract, reviewed Small Business capabilities,
advised Program Manager and Business Director on current Small Business regulations, and
managed the Small Business Plan. Represented CSC PrISMS at Small Business and Small
Disadvantaged Business fairs and expositions.
Founding member of the Small Business Council at NASA’s Marshall Space Flight Center.
Served on Red Team for DoD Experimental Program to Stimulate Competitive Research
(DEPSCoR).
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Various Small Businesses, Huntsville, AL
Subcontract Administrator (1995–2001)
Managed DoD and NASA sub-contracts for local small businesses ensuring service level
compliance and on-time deliverables; developed subcontract specifications and
procurement terms and conditions for specialized materials, equipment, and services.
Provided administrative leadership on more than $100M in federal sub-contracts;
contract types included CPAF, CPFF, IDIQ, and FFP.
ENTREPRENEURIAL EXPERIENCE
Managing Principal Reid Services, LLC (2002–2005)
Supported Native American business owners in preparing and submitting Federal
Government bids; identified new business opportunities for Native Americans, liaised
between very small business owners and the federal government, and served as a
general consultant to Small Business for Economic Development.
Played a key role in enabling Native American companies to effectively compete for vital
federal contracts; clients’ business survival depended on these contracts.
EDUCATION
Doctorate of Business Administration (D.B.A.), California Pacific University
Masters of Science in Management (MSM), Florida Institute of Technology, Huntsville, AL
BSBA Business Administration, Columbia College, Huntsville, AL
Community Support
Community Emergency Response Team Member (C.E.R.T.)
American Red Cross Certified Standard First Aid
American Red Cross Certified CPR/AED-Adult and Child with CPR-Infant Certified
Professional Development
Previous Certified Professional Contract Manager (CPCM) National Contract Management
Association,
Dale Carnegie, Leadership In Action, Team Building for TQM, Interpersonal Relationships,
Developing Employee Performance
Professional Affiliations
Education Co-Chair Local National Contract Management Association Board
Representative for CSC PrISMS contract Minority and Woman-Owned Business (MOB/WOB)
Initiative
Representative for CSC PrISMS contract NASA Small Business Fair
Graduate Assistant Dale Carnegie
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