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Customer Service Administrative Assistant

Dana Point, California, 92629, United States
May 31, 2010

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Sabrina Failler

***** ****** ******* ******, #*

Dana Point, CA 92629

(949) ***-****


Executive Assistant with programs and event management experience. Able to

establish and maintain positive relationships to effectively and

efficiently accomplish fundamental job duties. Accepts challenges and

works hard to exceed expectations.

EDUCATION: B.S., University of New Haven; Management of Sports


LANGUAGES: French (Fluent), Spanish (Basic)

COMPUTER SKILLS: MS Office, Internet Research


United States Olympic Committee, Irvine, CA 2008 -


Executive Assistant, International Relations

Provide administrative support to the Chief of International Relations.

Manage, support and coordinate departmental programs and events.

. Communication of program launch, participation requirements and

logistical details

. Interviewed, selected, supervised and managed International Relations

volunteers for Vancouver Games

. Interact with and maintain positive relationships with governmental

agencies and airport authorities for an ongoing USOC travel program

for sports dignitaries

. Manage day-to-day operational aspects of the USOC's travel program

. General office management

. Draft high-level communications in English and French

. Communicate with multiple internal departments, and various National

Olympic Committees on a daily basis

. Coordination of the International Relations team during the Vancouver


. Work with cross-functional teams to ensure an optimal level of

hospitality for guests and overall event success

. Establish and foster relationships with vendors and various program


. Negotiate contracts for venues, meals, travel and accommodations

(internationally and domestically) for groups of up to 40

. Visa assistance and itinerary development for program participants

Burton Snowboards, Irvine, CA

2007 - 2008

Design Department Coordinator

Provided administrative support to the Design and Production Departments.

Worked closely with the Design Director on various projects.

. Coordinated travel for up to 10 persons at a time (internationally and


. Arranged visas when needed

. Managed expense reports for Director; trained designers on how to create

reports and oversaw timely submission

. Prepared and routed seasonal merchandise pages to international regions

. Established a proactive approach to creating purchase orders within the

Production Department which resulted in timely payment of vendors and

avoided production delays

. Catalogued Pantone fabric swatches saving the department $200-$300 per


. Organized a fabric library aiding both Design and Production department

with apparel development

Plums Catering, Costa Mesa, CA


Catering and Sales Coordinator

Provided general office management and exceptional customer service to a

diverse clientele.

. Supervised and managed part-time staff during event set-up, execution and


. Coordinated with various departments and vendors to ensure successful


. Completed post-event evaluations identifying strengths and weakness to

ensure even more successful events in the future

. Managed orders for a catering department with $1.5m in sales annually

. Provided on-site event management

. Ordered office supplies and saved the company $100-$200/month

Octagon, Norwalk, CT


Administrative Assistant

Provided CMO, SVP and two Group Directors, of a large international sports

marketing agency, with high-level administrative support.

. Planned and executed major events on behalf of division

. Coordinated international and domestic travel (4-10 trips/month)

. Prepared PowerPoint presentations in a fast-paced, deadline driven


. Assist various account teams with on-site event execution and brand

activation (Super Bowl, PGA TOUR).

. Managed expense reports for four high-level executives

Major League Soccer, New York, NY

Intern, Special Events and Promotions

Summer 2001

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