Customer Service Administrative Assistant
Resume:
Sabrina Failler
***** ****** ******* ******, #*
Dana Point, CA 92629
abl30z@r.postjobfree.com
SUMMARY
Executive Assistant with programs and event management experience. Able to
establish and maintain positive relationships to effectively and
efficiently accomplish fundamental job duties. Accepts challenges and
works hard to exceed expectations.
EDUCATION: B.S., University of New Haven; Management of Sports
Industries
LANGUAGES: French (Fluent), Spanish (Basic)
COMPUTER SKILLS: MS Office, Internet Research
EXPERIENCE
United States Olympic Committee, Irvine, CA 2008 -
present
Executive Assistant, International Relations
Provide administrative support to the Chief of International Relations.
Manage, support and coordinate departmental programs and events.
. Communication of program launch, participation requirements and
logistical details
. Interviewed, selected, supervised and managed International Relations
volunteers for Vancouver Games
. Interact with and maintain positive relationships with governmental
agencies and airport authorities for an ongoing USOC travel program
for sports dignitaries
. Manage day-to-day operational aspects of the USOC's travel program
. General office management
. Draft high-level communications in English and French
. Communicate with multiple internal departments, and various National
Olympic Committees on a daily basis
. Coordination of the International Relations team during the Vancouver
Games
. Work with cross-functional teams to ensure an optimal level of
hospitality for guests and overall event success
. Establish and foster relationships with vendors and various program
constituents
. Negotiate contracts for venues, meals, travel and accommodations
(internationally and domestically) for groups of up to 40
. Visa assistance and itinerary development for program participants
Burton Snowboards, Irvine, CA
2007 - 2008
Design Department Coordinator
Provided administrative support to the Design and Production Departments.
Worked closely with the Design Director on various projects.
. Coordinated travel for up to 10 persons at a time (internationally and
domestically)
. Arranged visas when needed
. Managed expense reports for Director; trained designers on how to create
reports and oversaw timely submission
. Prepared and routed seasonal merchandise pages to international regions
. Established a proactive approach to creating purchase orders within the
Production Department which resulted in timely payment of vendors and
avoided production delays
. Catalogued Pantone fabric swatches saving the department $200-$300 per
season
. Organized a fabric library aiding both Design and Production department
with apparel development
Plums Catering, Costa Mesa, CA
2005-2007
Catering and Sales Coordinator
Provided general office management and exceptional customer service to a
diverse clientele.
. Supervised and managed part-time staff during event set-up, execution and
tear-down
. Coordinated with various departments and vendors to ensure successful
events
. Completed post-event evaluations identifying strengths and weakness to
ensure even more successful events in the future
. Managed orders for a catering department with $1.5m in sales annually
. Provided on-site event management
. Ordered office supplies and saved the company $100-$200/month
Octagon, Norwalk, CT
2003-2005
Administrative Assistant
Provided CMO, SVP and two Group Directors, of a large international sports
marketing agency, with high-level administrative support.
. Planned and executed major events on behalf of division
. Coordinated international and domestic travel (4-10 trips/month)
. Prepared PowerPoint presentations in a fast-paced, deadline driven
environment
. Assist various account teams with on-site event execution and brand
activation (Super Bowl, PGA TOUR).
. Managed expense reports for four high-level executives
Major League Soccer, New York, NY
Intern, Special Events and Promotions
Summer 2001
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