Training Manager

Kathleen F. Swiadek EMAIL Address:

*********@*******.***

Cell: 937-***-**** HOME

Address: **** ******* **. ***** *******, Oh. 45424

OBJECTIVE

Position that would utilize 20 plus years of skills and expertise that I

have acquired within the Information Technology industry. Interested in a

position that could benefit from my management, technical skills as an

Information Analyst, and a detailed background in Testing, Process

Improvement, Capability Maturity Model Integration, Training and Client

Relations.

PROFESSIONAL SUMMARY

Twenty plus experienced years within the Information Technology industry

ranging from Management, QA/software testing and end-user support, Project

Management and Training development and execution. Possess strong oral,

written and interpersonal communication skills.

QUALIFICATIONS

Leadership: Over ten years of successfully leading people at various

levels, from entry-level testers to senior level analysts and test and

training personnel.

Training: Experienced in developing and institutionalizing training for

various programs. Established framework for individual, team or program

wide training requirements. Skilled in assessing and leveraging current

training processes and procedures in order to provide recommendations for

future on-going training opportunities and development.

Communication: Excellent written, oral and interpersonal communication

skills. Strong customer skills with the experience to quickly develop and

maintain rapport with customers. Adept in understanding and managing

client expectations. Experienced liaison between the customer and

application teams.

EDUCATION

Bachelor of Arts - Liberal Arts (Major; History/Minor; English & Political

Science)

Wright State University - Fairborn, Ohio

EXPERIENCE

CSC; Raleigh, NC 03/2012-Present

Senior Professional / Training Manager (07/2012 - present) -

. Manage the Training Department for the North Carolina Medicaid

Management Information System (NC MMIS)

. Responsible for leading a team of 8 Instructional Designer/Trainers, 1

Environment Specialist and 1 SkillPort Administrator

. Monitoring resolution of action items to ensure compliance to the NC

MMIS pre-determined requirements

. Lead training program management activities to ensure adherence to

quality, cost, and schedule parameters

. Prepare and monitor training program budget, select and hire

employees, train, mentor, and evaluate performance

. Develop and maintain positive customer relationship with North

Carolina State officials

. Provide on-going leadership to ensure State deliveries are delivered

to the State on-time and in-scope of the CSC training and Scope

Objectives

Kathleen F. Swiadek

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. Meet weekly with Program Training Director to Initiate program

improvements, analyze and mitigate risks and issues

. Adhere and report on the Integrated Master Schedule (IMS)

. Oversaw the development and delivery of Instructor Led Training

modules for the NC MMIS program

. Develop various training materials for requested training

. Oversaw the development and delivery of Computer Based Training

modules for NC MMIS program

. Communicate and coordinate training program implementation to Senior

Management

. Lead, motivate and encourage direct reports to achieve departmental

and company goals.

. Support process improvement activities,

. Ensure training department (policies and deliverables) are in

compliance to the Software Engineering Institute's (SEI's) Capability

Maturity Model Integration (CMMI) Level 3

. Provide on-going support to the Process Review Board to ensure program

processes are current and adhere to the strategic goals of the company

. 03/2012 - 07/2012:

. Provided full time support in achieving Software Engineering

Institute's (SEI's) Capability Maturity Model Integration (CMMI) Level

3 accreditation in five key process areas (Requirement's Development,

Validation, Verification, Product Integration and Technical Solution)

for the NC MMIS program:

o Established and maintained Internal Training program for the NC

MMIS program

o Initiated a standardized Role-based 'On the Job Training'

template to track, record and plan for staff training within

each NC MMIS organization

o Coordinated the development of an Internal Training program

o Provided analysis to Senior Management to track future training

records for the program

o Developed the 'Replacement NC MMIS Peer Review Process' and

associated Peer Review form

o Designed format to capture Peer Review Metrics for the program

o Developed Peer Review Training module

o Provided 'Instructor Led' Peer Review Training to the NC MMIS

program staff (approximately 100+ staff members over multiple

training sessions)

o Worked closely with North American Public Sector when developing

both the Peer Review process and establishing the Internal

Training program

o Provided weekly status updates to the Director for the NC MMIS

Program Management Office

o Provided on-going support to the Replacement NC MMIS Process

Review Board

Hewlett Packard; Dayton, OH 10/2011 -03/2012

Lead Quality Analyst / Program Manager (10/2011 - 03/2012) -

. Provided on-going audit support for all process and product related

projects assigned to the Fannie Mae Account

. As a Project Quality Office (PQO) reviewer:

o Provided an independent quality control assessment of projects

executed within the Fannie Mae umbrella

o Ensured that all Fannie Mae projects execute in compliance with

the enterprise standards (Software Development Life Cycle

(SDLC)), policies and practices

o Provided transparency of project quality and risk

o Provided assessments against current process and procedures to

enable continuous process improvement

o Coordinated end-to-end SDLC delivery process integration to

ensure the delivery of a comprehensive SDLC solution to all

project teams within Fannie Mae

Kathleen F. Swiadek

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o Provided Daily Reporting Metrics and detailed assessments of all

executed audits to the Fannie Mae Executive Counsel

CSC; Dayton, OH 02/2008 - 10/2011

Senior Lead Quality Analyst (02/2008 - 10/2011) -

. Ensured Quality Assurance (QA) and Quality Control (QC) processes and

procedures were followed

. Performed inspections and audits

. Tracked quality measurements by gathering and reporting compliance

metrics

. Supported the establishment of a process baseline to be used by all

team members that included enabling processes, standards, procedures,

templates, and tool

. Identified continued improvements in the process baseline which lead

to improvements in program performance and solution quality

. Developed and maintained Quality Assurance training documentation

ensuring compliance with established standards, policies and

procedures or best practices

. Conducted assessments and evaluations through independent analysis and

interpretation of objective and subjective evidence to verify

compliance to established standards documented in the QMO Quality

Plan:

o To determine level of process and product quality

o To develop written reports of findings; escalate unresolved

issues to appropriate management levels

o To evaluate work products to independently assess quality and

report findings

o To research alternative solutions to problems, determine proper

approaches, and make verbal and/or written recommendations to

appropriate parties

o To participate in special projects, external audits, and process

improvements in support of quality assurance initiatives

o To review program documentation to assure government

standards/requirements are adhered to, and for progress in

accordance the schedules

o To coordinate with the Project Manager and/or QA Manager to

ensure problem solution and user satisfaction

o To identify, analyze and investigate adverse quality trends or

conditions and initiate corrective/preventative action and root

cause analysis

o To provide on-going reviews of QA project status and identify

possible project risks Recommend risk mitigation solutions and

implements approved solutions as appropriate

. Provided detailed documentation and specific verification for each

Pilot Baseline for the Expeditionary Combat Support System (ECSS)

program:

o To ensure that all work products (such as; detailed

configuration design, required RICE components, and legacy

integration to support logistics operations) were Peer Reviewed,

Stored appropriately and approved by the required CSC and Air

Force personal prior to the official Pilot Baseline going live

. Provided on-going support during multiple CMMI SCAMPI events receiving

a CMMI Level 3 within 18 months from project start

o Completed Introduction to CMMI v1.2 training

o Chosen to be interviewed for the PPQA process area as a result

of my process and quality assurance knowledge during the SCAMPI

A event

o Provided on-going assistance to the QMO department to ensure it

was prepared for CMMI events by providing current, standardized

and documented repeatable processes and procedures

. Created an ECSS Project Best Practice site on SharePoint for access by

both CSC and the Air Force

Kathleen F. Swiadek

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. Responsible for the creation and maintenance of all QA training

materials and team desk-top procedures

o Responsible in providing on-going mentoring for all QA staff

o Created methodology to track individual training

o Documented all team training records

o Conducted training needs assessment for team and individual

training development

. Completed the following required training for the ECSS Program (via

CBTs):

o Air Force Introduction, ECSS Overview, ECSS Roles and

Responsibilities, Supply Chain Operation Reference (SCOR),

Catalyst and Catalyst ERP, Introduction to Blueprinting, ELBP

Review and Blueprinting Activities

o Attended the following lecture styled training: CMMI Overview

Training, Risk Management Basic Concepts Overview, Supplier

Agreement Management (SAM), Peer Review and Leader Training

(FED188), Document Change/Release Authorization (DCRA),

Technical Document Request (TDR) and Appraisal Wizard Training

Electronic Data Systems - EDS; Dayton, OH 10/1989 - 11/2007

Information Analyst (12/1998 - 11/2007) -

Senior Information Analyst & Software Systems Tester (12/1998 - 11/2007) -

Promoted to Information Analyst responsible for all aspects of software

testing from Integration Test through User Acceptance Test using a

repeatable test process (CMMI Level 4) utilizing SSP (Standard Software

Processes). Responsibilities included: creating test plans, test scripts

and test conditions from approved business requirements for all functional

mainframe business applications and executing all documented test

conditions in a formal test environment to successful completion. Test

Result documents were created for all projects for client review and

approval for implementation. Test Specialist responsibilities included

reviewing and approving Test Specification documents prior to test

execution.

. 03/2005 - 11/2007:

Appointed as the primary Test Manager, Test Developer, and Tester

for the GMAC

Securitization's application team. Responsibilities included

creating all test plans, test

scripts, and test conditions. Executed all functional test cases

within the scope of

specified projects

. 01/2004 - 11/2007:

o Appointed as Manager and Subject Matter Expert for 'Test Cycle

Support' team for the Global Testing

o Organization

o Managed three On-shore and four Off-Shore resources

o Provided input to management for team's yearly salary allotments

o Oversaw and conducted yearly performance reviews

o Ensured team met all contractual training objectives for their

team role

o Created and communicated weekly work schedules for all 'Test

Cycle Support' team

o Responsible for training US and off-shore resources on the daily

activities

required to support test cycles for all formal development

testing environments

o Developed all training aids and training checklists to aid in

day to day activities for 'Test Cycle Support' team

. 01/2002 - 11/2007:

o Appointed as Business Analyst/Software Tester - Responsible for

executing a standard

repeatable QA test process (CMMI Level 4) utilizing SSP

(Standard Software Processes)

to insure all functional software changes are production ready

at implementation

o Responsibilities included: creating test plans, test scripts and

writing test conditions from

business requirements for all functional mainframe programs,

executing test conditions in

Kathleen F. Swiadek

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a secured test environment for release and regression testing,

confirming all expected test

results were executed successfully, and creating test metrics

prior to implementation

o Maintain Requirements Traceability Matrix (RTM) to ensure

traceability from all user

o requirements to software test cases

o Designated as the lead QA Tester for a high profile projects

responsible for analyzing user

o requirements and developing software test requirements,

developing test plans, test cases

o and test scenarios to test software against user requirements

. 09/2003 - 01/2004:

o Appointed as the DRA Test Coordinator for the annual Disaster

Recovery Assessment in

September 2003

o Responsible for the coordination and execution of all testing

activities

within the Global Testing Organization.

o Provided on-going metrics to management

. 01/1999 - 01/2000:

o Appointed as the Y2K Application Coordinator for the 1999/2000

Y2K Disaster Recovery

o Assessment in January 1999 - January 2000 for the Securitization

application team

o Responsible for the coordination and execution of all Disaster

Recover Scripts

o Coordinated Securitization efforts along with other application

teams involved with the

o Y2K Disaster Recovery preparations

. 03/1998 - 12/1998:

Appointed as the GMAC Client liaison for the Securitization

Organization. Provided an 'on-site'

contact representing EDS to GMAC's Executive Office, located

in Detroit, MI. Responsible for

all client requests, such as ad-hoc reporting, technical and

business support for GMAC.

. 03/1994 - 03/1998 and then again 02/2000 - 01/2002:

Appointed as the technical support Manager for the coordination and

execution of Formal Test Environments in both Pre-Production and

Production. Responsible for executing all development testing cycles

and the management of six employees

. 10/1989 - 03/1994:

o Started my career as a Lead Training Specialist within the

Dayton, Ohio office

o Responsible for coordinating all professional, technical and

business training within the Dayton area

o Scheduled training classes, instructors and developing and

preparing required training materials

o Coordinated training schedules based on current employee needs

o Maintained current training records for employees

o Responsible for reporting monthly employee training statuses to

management

o Prepared semiannual training proposals for management to

forecast the future training needs for the employees within the

Dayton office

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