Manager Quality Assurance
Resume:
OBJECTIVE
I am pursuing a challenging career that utilizes my skills and abilities in
a supportive environment with opportunities for advancement.
EDUCATION
Master of Liberal Arts in English Baker University,
Overland Park, KS, 2006
Bachelor of Arts in English Drury
University, Springfield, MO, 2001
Bachelor of Fine Arts in Studio Art
Drury University, Springfield, MO, 2001
EXPERIENCE
October 2009 - Present Assistant Program Manager, n-
Link Corporation (Contractor, USDA)
Support Contract Management by creating, implementing, and maintaining a
weekly contract reporting process. Human Resource supervision for up to 60
employees, including time-keeping management and supporting new hires
through Homeland Security clearance processes. Project Management support
for Architecture Office Quality Assurance Engagements, Enterprise
Architecture Program, as well as Architecture Office Backlog and Monthly
Milestone planning.
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October 2007 - October 2009 Technical Writer, n-Link
Corporation (Contractor, USDA)
Proofread and edit government documentation for Farm Service Agency
software development applications. Create and write templates for the SDLC
(System Development Life Cycle). Supporting Project Management by
facilitating Quality Control reviews and the Change Control Board process.
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October 2007 - July 2009
Adjunct Faculty, Baker University
Create syllabi and instruct Liberal Arts courses for the School of
Professional and Graduate Studies. Courses instructed: "The Graphic Novel",
"Multicultural Literature", and "Postmodern Theory."
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August 2004 - October 2007
Homecare Supervisor, Jewish Family Services
Edit and update Homecare Aide employee manual. Updated and created relevant
policies compliant with state and federal guidelines. Human resource
management for 35 employees including hiring, training, performing reviews
and disciplinary actions. Schedule, organize, and teach 4-hour In-Service
training and Orientation training for employees. Assess clients for
services, assign aides, and maintain charting according to agency, state
and federal standards
SKILLS
Project Management Professional Certification (Late August 2010)
Applications: All Microsoft Office toolsets (Word, Excel, Visio,
PowerPoint), SharePoint, MEGA Advisor, PhotoStudio (Mac), Adobe Photoshop
and Illustrator, Rational ClearCase and ClearQuest.
Strong management skills including human resources, resource allocation,
reporting, compliance, and planning.
Strong writing and editing skills (technical and creative).
Lecturing and/or facilitating for presentations.
Illustrations and design in a variety of mediums.
SPECIAL ACCOMPLISHMENTS
Publication (September 29, 2009): "Ouroboros" on Reality Sandwich at
http://www.realitysandwich.com/ouroboros_0
Publication (May 5, 2006): "Talking with a Confused Parent" in The Kansas
City Jewish Chronicle, Volume 86, Number 18
Publication (December 16, 2005): "Homecare versus Housekeeping" in The
Kansas City Jewish Chronicle, Volume 85, Number 50
REFERENCES
David Stropes, Senior Architect @ USDA
Kimberley Weaver, PMP, Contract Manager @ USDA (BSIT/n-Link)
Tyler Stransky, Senior IT Specilaist @ USDA (n-Link)
Anne Daugherty, PhD, Director of MLA Program @ Baker University
Tracy Giammatteo Warriner, BSW, Social Worker @ Foxwood Springs
Sandra Waldschmidt, R.N, Nurse Manager @ Centerpoint Ambulatory Surgery
Center 816-***-****
Dawn Herbet, Director of Older Adult Initiatives @ Jewish Family Services
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