Sales Real Estate
Resume:
Maria L. Duran
**** **** ***** **** 719-***-****
Monument, CO 80132 abl2z3@r.postjobfree.com
Career Summary
. Extensive experience in Technical and Customer Support
. Excellent computer and troubleshooting skills.
. Proven organizational and multitasking skills.
. Consistently deliver significant and sustainable results.
Experience
Lockton Companies - Tier II Technical Support June 2008 - Present
IT Help Desk Specialist. Focused on deployment of Blackberry, iPhone,
cellular phones and laptops. In depth understanding wireless communication
standards (EDGE,3G, Active Sync, VoIP, etc.), Enterprise Servers and BES.
Daily phone support for over 300+ associates on issues ranging from
MSOffice usage, Intra/Internet connections, printer issues, Active
Directory, networking and more.
Media News Group - Online Recruitment Specialist April 2008 - June 2008
Called English and Spanish speaking customers and prospective customers to
discuss their recruitment needs. Maintained existing accounts, developed
new business, competed against other media, presented and sold full product
portfolios using different forms of media.
Real Estate Mktg (2006 - Present) & Final Touch 2002-Present
Successfully own and operate an Interior/Exterior design company. Manage
contractors and billing. Market to potential clients. Design and
implement interior design and landscape plans for small communities,
schools and private homes. Completed Jones College in October 2006 and
passed the Colorado State and National Real Estate exams. Am currently
working for Prudential Professional Realtors
English Teacher 1997-2001
While in Japan, taught conversational English to adults and children.
Acquainted students with American culture.
Wells International - Database Designer/Computer Consultant 1995-1997
Customized and designed client databases using FilemakerProTM to meet
client specifications. Trained staff on database usage. Trained staff on
Apple and Microsoft standard products, including MS Word, WriteNow, Excel,
and ClarisWorks.
Apple Computer - CD Test Supervisor, Tech Support Agent 1988-1997
As a CD Test Supervisor, I started a CD test department to meet a company
need to have sales and marketing CDs tested and supportable before they
were dispersed as promotional material. Designed and implemented the
workflow for this department. Managed agents and testers. As a Tech
Support Agent, I manned the phones and answered technical questions on all
Claris and Apple software products. Having achieved excellence in the
support field I designed standards & training material to bring new &
existing agents to higher standard of support.
Duran Consulting - Computer Consultant 1987-1988
Owned and operated a small computer consulting firm with four employees.
Effectively executed sales and marketing plan for the company. Designed
custom spreadsheets, manuals, and databases to meet customer needs.
Trained staff on Microsoft, Apple and Adobe standard software products.
Installed and maintained client hardware networks.
Microsoft - Sales Representative 1982-1986
Worked for the University of California, Irvine as the Microsoft Sales
representative. Marketed all Microsoft products. Had extensive technical
training and knowledge of all Microsoft products.
Education
B.S., Mathematics, University of California, Irvine, 1988
Licensed REALTORTM, Colorado Real Estate Commission, 2006
AAAI Physical Fitness Instructor Certification, 2007
Skills
Speak fluent Spanish.
Understand and speak some French.
Proficient in Microsoft Word, Excel, Clarisworks, MicrosoftWorks and
other computer software.
References
Kai Berry-Helmlinger, Manager IT
Lockton Companies, LLC
Jan Sievert (Professional Reference)
Broker Associate (Business Partner)
Prudential Professional, REALTORS
Russell Gray (Personal/Professional Reference)
COO Sebile Innovative Fishing
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