Customer Service Manager
Resume:
KEYAN ALIASKARI
*** ******** ****** ********, ******** 24401
**************@*****.***
PROFILE
Genuine care for quality of service; Experienced in training non-technical end-users and
mentoring and motivating team members to produce positive results; High energy self starter
who performs well under pressure and is committed to meeting deadlines, motivated, disciplined,
and able to work independently and take ownership of problems to ensure satisfactory resolution.
EDUCATION
James Madison University, Bachelor of Science, Computer Science & Psychology, Thesis: "A
Human-Computer Interface for Music Composition"; Graduated Cum Laude, May 2002
Robert E. Lee High School, Graduated Cum Laude, June 1998
TECHNICAL EMPLOYMENT
Computer Science Patent Classifier
December 2006 - December 2008
Si International, Inc. / Serco
Classified United States Patent applications. Responsibilities included: team leadership, QA
testing of proprietary software, research/analysis of technical documents, and training new
employees. Completed a training course.
Technical Support Specialist
January 2004 - December 2006
James Madison University
Responsibilities included but were not limited to installation/setup/updates of Apple, Dell, and
HP hardware and software, network/local printer configuration, and troubleshooting. Created and
installed disk images using Symantec Ghost. Provided end user technical support on-site, online,
and over the telephone for university faculty and staff. Operating systems supported included
Microsoft Windows, Apple OS, and Novel Net-Ware. Used Remedy Action Request System.
Provided support for Microsoft Office applications and other software. Generated or updated
technical support manuals used by clients and staff. Participated in regular meetings.
Occasionally filled in as team leader, during which responsibilities included: scheduling, load
balancing, employee supervision, and new staff training.
Information Technology Specialist
January 2001 - September 2007
WXJM 88.7 FM Radio Station
Served as a technical liaison coordinating technical aspects of activities organized by WXJM
88.7 FM between professionals inside WXJM 88.7 FM, in James Madison University, and in the
community of Harrisonburg, Virginia. Created a database using Microsoft Access and VB Script
to coordinate registration processing for WXJM 88.7 FM. Served as a team leader, trained staff
and managed a team to process registration information.
Technology Instructor
January 2001 - January 2003
Staunton City School District, Harrisonburg City School District, The Mercy House Homeless
Shelter, JMU National Elderhostel Program
Responsibilities included basic computer training, one-on-one tutoring, and classroom
instruction.
OTHER EMPLOYMENT
Barista
March 2009 - Present
Blue Mountain Coffees
Make espresso drinks, teas, coffees, smoothies, and food for customers. General upkeep and
preparations for the business.
Produce Stock Clerk
January 2009 - March 2009
Giant Foods
Provided customer service. Stocked, arranged, and rotated produce.
Assistant Producer
January 2002 - December 2004
Aidan Coughlin: Independent Recording Artist
Edited, mixed, and mastered audio and created a demonstration recording for promotional
purposes using Pro Tools Suite and Cool Edit Pro.
Telephone Operator
May 2002 - January 2004
Responsive Management
Conducted telephone surveys of market and research studies.
Event Manager and Barista
May 2001 - May 2002
The Artful Dodger Restaurant
Managed a team of volunteers that organized special events. Supervised the events, booked
artists and musicians, served customers, and trained employees.
Cashier
January 2001 - May 2001
James Madison University Dining Services
Operated a cash register. Performed other duties including cleaning, stocking, and organizing.
Store Manager
January 2000 - December 2001
One Stop Convenience Store
Operated a convenience store. Supervised and trained employees. Rotated stock.
Store Clerk
January 1997- December 1998
Gadzooks Store
Operated a cash register. Provided customer service and general upkeep of store and stock.
END OF RESUME
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