KEYAN ALIASKARI

*** ******** ****** ********, ******** 24401

abl2x7@r.postjobfree.com

540-***-****

PROFILE

Genuine care for quality of service; Experienced in training non-technical end-users and

mentoring and motivating team members to produce positive results; High energy self starter

who performs well under pressure and is committed to meeting deadlines, motivated, disciplined,

and able to work independently and take ownership of problems to ensure satisfactory resolution.

EDUCATION

James Madison University, Bachelor of Science, Computer Science & Psychology, Thesis: "A

Human-Computer Interface for Music Composition"; Graduated Cum Laude, May 2002

Robert E. Lee High School, Graduated Cum Laude, June 1998

TECHNICAL EMPLOYMENT

Computer Science Patent Classifier

December 2006 - December 2008

Si International, Inc. / Serco

Classified United States Patent applications. Responsibilities included: team leadership, QA

testing of proprietary software, research/analysis of technical documents, and training new

employees. Completed a training course.

Technical Support Specialist

January 2004 - December 2006

James Madison University

Responsibilities included but were not limited to installation/setup/updates of Apple, Dell, and

HP hardware and software, network/local printer configuration, and troubleshooting. Created and

installed disk images using Symantec Ghost. Provided end user technical support on-site, online,

and over the telephone for university faculty and staff. Operating systems supported included

Microsoft Windows, Apple OS, and Novel Net-Ware. Used Remedy Action Request System.

Provided support for Microsoft Office applications and other software. Generated or updated

technical support manuals used by clients and staff. Participated in regular meetings.

Occasionally filled in as team leader, during which responsibilities included: scheduling, load

balancing, employee supervision, and new staff training.

Information Technology Specialist

January 2001 - September 2007

WXJM 88.7 FM Radio Station

Served as a technical liaison coordinating technical aspects of activities organized by WXJM

88.7 FM between professionals inside WXJM 88.7 FM, in James Madison University, and in the

community of Harrisonburg, Virginia. Created a database using Microsoft Access and VB Script

to coordinate registration processing for WXJM 88.7 FM. Served as a team leader, trained staff

and managed a team to process registration information.

Technology Instructor

January 2001 - January 2003

Staunton City School District, Harrisonburg City School District, The Mercy House Homeless

Shelter, JMU National Elderhostel Program

Responsibilities included basic computer training, one-on-one tutoring, and classroom

instruction.

OTHER EMPLOYMENT

Barista

March 2009 - Present

Blue Mountain Coffees

Make espresso drinks, teas, coffees, smoothies, and food for customers. General upkeep and

preparations for the business.

Produce Stock Clerk

January 2009 - March 2009

Giant Foods

Provided customer service. Stocked, arranged, and rotated produce.

Assistant Producer

January 2002 - December 2004

Aidan Coughlin: Independent Recording Artist

Edited, mixed, and mastered audio and created a demonstration recording for promotional

purposes using Pro Tools Suite and Cool Edit Pro.

Telephone Operator

May 2002 - January 2004

Responsive Management

Conducted telephone surveys of market and research studies.

Event Manager and Barista

May 2001 - May 2002

The Artful Dodger Restaurant

Managed a team of volunteers that organized special events. Supervised the events, booked

artists and musicians, served customers, and trained employees.

Cashier

January 2001 - May 2001

James Madison University Dining Services

Operated a cash register. Performed other duties including cleaning, stocking, and organizing.

Store Manager

January 2000 - December 2001

One Stop Convenience Store

Operated a convenience store. Supervised and trained employees. Rotated stock.

Store Clerk

January 1997- December 1998

Gadzooks Store

Operated a cash register. Provided customer service and general upkeep of store and stock.

END OF RESUME

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