Manager Customer Service
Resume:
Permanent Address: E-mail: *******@*****.***
P.O. Box 2237
Gaylord, MI 49734
Dov L. Lang .
OBJECTIVE To obtain a Senior Sales Manager position and contribute to the
overall success of The FritoLay corporation and its parent
company.
QUALIFICATIONS ? Efficient time management, and office management
skills
. Capabilities to work effectively as part of a team,
maintain group morale, and lead as work situations require
. Ability to quickly learn and apply technology appropriate
to practical solutions
. Proficient in Microsoft Word, Excel, Power Point and
Outlook
EDUCATION Ferris State University - Big Rapids, MI
B.S. in Business Administration, May 2007
MBA in Business, Expected 2013
EXPERIENCE Walgreens Co. - Grand Rapids East/West District &
Gaylord, MI
Store Manager - 2008 - present
Executive Assistant Manager - 2007 - 2008
Assistant Manager - 2006 - 2007
Business Management Intern - 2006
? Expansion of our pharmacy services offered within our
community
? Decreased inventory levels by $200,000+
. Effectively manage and delegate duties to and train a
working staff
. Merchandise products to gain the most gross profit
. Created in-store newsletter to successfully motivate
employees
? Successfully managed a multimillion dollar retail drug store
Ferris State University - Big Rapids, MI
Desk Service Manager (DSM) - 2006 - 2007
Desk Service Assistant (DSA) - 2004 - 2006
. Managed a residence hall desk and night security operations
. Monitored staff scheduling and payroll
. Efficiently delivered desk services to residence hall
students and visiting community members
. Provided security and safety assistance for the residents
and guests of the building
. Served as a source of information and welcome agent for all
residents and visitors
Mt. Pleasant Salvage & Steel Co. - Mt. Pleasant, MI
Office Manager and Marketing/Technology consultant - 2002 -
2007
? Expanded marketing regions from local to national level on
the World Wide Web
? Created technology links through security and computer
systems
Special Touch Detailing - Mt. Pleasant, MI
Owner - 2003 - present
Developed successful entrepreneurial business model to service the cleaning
needs of all types
of motor vehicles with part-time staff and low overhead.
? Learned management, marketing, finance, and accounting
skills, customer service and
responsibility per job
AWARDS AND ? Successful completion of Walgreens Retail Management
Internship Program, 2006
LEADERSHIP ? Dean's List Winter Semester 2005
. Mt. Pleasant High School Class of 1911 Scholarship in
recognition of excellence in scholarship, 2003
. Mt. Pleasant Area Technical Center: Dignity and Respect
Award, 2003
References available upon request
Contact this candidate