Glenn A. Ivy

**** ********* *****

Jacksonville, AR 72076

Cell: 501-***-****

Home: 501-***-****

abl2v5@r.postjobfree.com

Objective

To obtain a position as Security Manager where I can apply my twenty-four

years of experience in physical security, operations, personnel management

and business acumen.

Highlights:

. Reduced number of payroll errors within first 30 days of assuming

responsibility.

. Met required staffing levels within first 30 days of assuming

responsibility.

. Implemented cross-training for security officers immediately to assist

with maintaining required staffing levels.

. Initiated practices that decreased the amount of missed coverage areas

by 50% within 60 days of assuming responsibility

. Reduced the number of non-billable overtime hours adding

considerable revenue to the bottom line without effecting coverage.

. Recovered over $250k in company funds as investigator that resulted in

the successful prosecution of the perpetrators.

. Reduced security officer turnover by 40% over three consecutive years due

to the success of employee-development and morale-building programs.

. Successfully established national security contract to ensure that Asset

Protection & Physical Security policies and standards are maintained

company-wide.

. Served as security liaison during Union Campaign.

. Designed and implemented Access Control and CCTV system that has been

continued in the hospital's security program. This provided a more secure

environment for employees, visitors and patients for the facility. The

CCTV system allowed the security personnel to conduct investigations in a

more efficient manner.

. Developed the training program and competency test for all new security

officers. This allowed the department to ensure that all officers

received standardized training prior to being assigned to their

respective shifts.

. Relied upon to coordinate and provide physical security details for the

VP of Human Resources and CEO of the company

Education

University of Phoenix - Phoenix, AZ Masters, Business

Administration

University of Phoenix - Phoenix, AZ B.S. Business Management

CCAF - Maxwell AFB, AL A.A. Criminal Justice

Professional Experience

G4S Secure Solutions - Little Rock, AR

09/09 to Present

Operations Manager

Provides security officers for 2900 weekly contracted hours throughout the

state of Arkansas. Provides leadership to Area Supervisors with regard to

policy, compliance, and procedure. Coordinates and cultivates customer

relations in order to maintain our current client base. Consistently

consulted with General Manager on ways to mine prospective new clients by

demonstrating my breadth ok knowledge as it pertains to the cost factors

associated with selling security services to grow our client base.

Ensures physical security surveys and post orders are updated regularly.

Responsible for employee relations', i.e. reviewing disciplinary actions

for consistency and propriety. Reviews budgets to ensure that financials

are in line with company standards. Maintains the staffing and scheduling

for security officers. Enters payroll and billing to ensure accuracy and

timely processing. Ensures that contract-required training and screening

elements for security personnel have been met; quality assurance and

compliance. Inventory and purchase all TWC equipment. Coordinates with HR

personnel on recruiting efforts. Maintains overtime to a preset

requirement designated by TWC. Ensures that the foreseeable numbers of

applicants needed for a new job startup are hired accordingly. Ensures that

the recruiting, interviewing, qualification, and hiring of all physical

services personnel is conducted In accordance with established policy and

applicable laws in a cost-effective manner. Consistently seeking ways to

improve procedures by researching up to date security management methods.

Coordinates local law enforcement efforts when necessary. Effectively

communicates status to clients as well as high-level managers across a

variety of functional areas within the company and externally.

Verizon Wireless/ Alltel - Little Rock, AR

09/97 to 09/09

Sr. Investigator, Corp Security, 01/09 to 09/09

Manager, Asset Protection & Physical Security, 10/05 to 01/09

Investigations Manager, Corporate Security, 10/04 to 10/05

Manager, Corporate Security, 09/97/10/04

Provided security management functions for retail, logistics

warehouse/supply chain operations, threat assessment and response,

information protection, internal controls policy development, due

diligence, crisis management, business continuity and disaster recovery

planning, and company-wide security training and awareness programs.

Managed contract security officers and receptionist duties to include

candidate selection, implementing training programs and annual budget for

the business' national contract. Participated in meetings with the Director

of Security where we discussed the most effective and efficient ways to

secure the facility and as well as other business entities associated with

Alltel. I supported company-wide security operations to corporate

businesses. Created functional internal and external audit processes to

ensure compliance; as well as safety and security for over 15,000

employees. Supervised for more than fifty security personnel company-wide

that included personnel in the headquarters facility. Provided security

status reports to VP of Human Resources and other persons with a need to

know. Conducted background screenings for all indirect sales agents for

the business and prepare acceptance/denial recommendation reports via

secured databases. Oversaw queries for missing deposits and other financial

irregularities by conducting interviews and examining physical evidence and

served as liaison with local law enforcement authorities. Constantly

partnered with Human Resources during investigations and provided valuable

support regarding the prosecution of criminals. Actively involved with

providing security for several community events sponsored by the company.

Instrumental in training contracted security staff and ensuring their

understanding of all company policies and procedures.

North MS Health Services - Tupelo, MS

09/92 to 09/97

Security Supervisor

Supervised the day-to-day operations of approximately 14 security officers,

investigation of all criminal activity and misconduct by employees,

participated in the hospital's new hire program, and provided leadership

over the security awareness programs. I was instrumental in recommending

and implementing new technological advances to improve security operations

and procedures to the Department Head through my thorough understanding of

the impact that improper security processes and procedures have on the

bottom line of the organization.

United States Air Force - (Active Duty and Reserves)

11/82 to 07/07

Flight Chief, 09/97 to 07/07

Squad Leader, 11/92 to 09/07

Point Air Defense Controller, 11/90 to 11/91

Keys and Codes Controller, 09/87 to 11/90

Missile Armed Response Leader, 11/84 to 09/87

Security Specialist, 11/82 to 11/84

Managed law enforcement operations and various programs to support over

48,000 base customers. Conducted performance feedback reports, assigned

duties, designated work priorities, and performed initial investigations

into all reports of criminal activity and misconduct by military personnel.

Managed a 30-person section responsible for the protection of all base

personnel and resources. Directed all security support for visiting

dignitaries, special events, and aircraft security. Coordinated all

required support with local and federal law enforcement agencies.

Responsible for over two million pieces of classified material on a daily

basis. Served as team leader to support the protection of 17 Titan II

missiles located throughout central Arkansas. Served as Air Defense

Controller to support Stinger Weapons team stationed on the Korean

peninsula. Served as squad leader for 13 personnel to provide air base

ground defense functions used during wartime situations. Served 18 months

during Operation Noble Eagle/Enduring Freedom after 9/11 terrorist

incident.

Achievements:

. Global War on Terrorism Service Medal

. National Defense Service Medal

. Air Force Commendation Medal

. Numerous Air Force Achievement Medals

. Numerous Air Force Outstanding Unit Awards

. Small Arms Expert Marksmanship Ribbon-Rifle

Training

Reid Technique of Interviewing & Interrogation (Based & Advanced).

Proficient in CCure 800/8000 security management system.

Proficient in Wavereader and Intellex video systems.

Proficient in all Microsoft Applications.

Personnel management, time management, leadership, physical security

technology and application seminars.

Active Member of ASIS International (local and national), local chapter of

Infragard, and American Legion.

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