Manager Quality Assurance
Resume:
Millicent A. Forth
Syracuse, NY 13209
412-***-**** abl2sg@r.postjobfree.com
SUMMARY
Collections Supervisor with nine years experience working in the automotive
industry providing collections and supervisory support to management.
Highlights include:
--Experienced user of popular business spreadsheet and word processing
software, experienced user of SalesForce, highly proficient in Internet
skip-tracing, and customer follow up and tracking via telephone, mail, and
in person;
--Hired, trained and supervised collection staff;
--Ability to work in a fast-paced, competitive environment while
effectively providing support for the management team;
--Ability to type 75 w.p.m.
PROFESSIONAL EXPERIENCE
UNITED AUTO CREDIT CORPORATION 2009
-2010
Collections Supervisor
Syracuse, NY
. Supervised and coordinated the activities of an 8-member team
in Account Maintenance.
. Primary responsibilities included: supervision of day to day activity of
the team, including scheduling work assignments, coordination of employee
training and development, and resolution of employee issues and concerns.
. Performed reviews of delinquent accounts offering guidance and resources
to employees for account resolution.
. Follow state specific laws and rules, for multiple states, within the
company portfolio.
. Met monthly delinquency and performance objectives by motivating team
members toward individual and group goals. Ensured procedural compliance
of all assigned team members.
FORD MOTOR CREDIT COMPANY 2001 - 2009
Dealer Account Manager/Relationship Manager 2008 - 2009
Syracuse, NY
. Managed the relationship with 25 Ford, Lincoln, Mercury, Volvo, Jaguar,
and Land Rover dealerships. Directed wholesale and finance deals to Ford
Motor Credit, emphasizing the value proposition of the company. Actively
worked with sales team to ensure meeting budgets set for territory.
. Duties included monthly sales calls, with documented results in
SalesForce, which included the review of dealer financial results,
wholesale audits, CRM campaigns and C&I programs.
. Worked with dealership management to develop training strategies that
support the sale of plans and programs and re-enforces our value
proposition through the delivery of in-dealership training, sales
meetings, in-market workshops, and dealer seminars.
Credit Buyer (Personal and Commercial) / Wholesale Supervisor / Discounting
Supervisor 2004 -2007
Greenville, SC / Pittsburgh, PA
. Worked in the retail automotive finance area for Ford Credit servicing
the financing of all offerings, and funding of all contracts for Ford
dealers in the western Pennsylvania, and western New York regions.
. Primary Dealer Service Analyst duties for both retail and commercial
accounts included: creating, building, and fostering interpersonal
relationships with all Ford dealerships by selling the value of Ford
through routine phone calls, written communications, and dealership
visits.
Directed the activities of the wholesale and administrative departments
to ensure proper completion of tasks and compliance with both company and
legal procedures.
Millicent A. Forth Page Two
. Worked with the management team at the Greenville Business Center to
create the commercial credit team, to include both the commercial
services analyst and the commercial credit analysts. Worked to
standardize the credit buying practices of the commercial credit team.
Also assisted in establishing the process of creating and editing
commercial lines of credit within the Greenville Business Center.
. Completion of numerous training seminars and classes including becoming
Six Sigma Green Belt certified 12/05, Certified FMCC DSA, Risk
Management, Advanced Credit Packages, Credit Analysis.
Collections Team Leader / Quality Assurance Coach / Collections
Representative 2001 - 2004
Colorado Springs, CO
. Supervised and coordinated the activities of a 12-member team
in Account Maintenance.
. Primary responsibilities included: supervision of day to day activity of
the team, including scheduling work assignments, coordination of employee
training and development, and resolution of employee issues and concerns.
. Performed reviews of delinquent accounts offering guidance and resources
to employees for account resolution.
. Met monthly delinquency and performance objectives by motivating team
members toward individual and group goals. Ensured procedural compliance
of all assigned team members.
. Monitored, evaluated, and recorded customer contacts using the NICE
recording system to ensure professionalism, accurate contact reports, and
proper feedback for customers use of the 10-step collection process, and
compliance with company standards and procedures.
. Collection of delinquent automotive accounts via mail, telephone, email,
up to and including repossession and charge off. Managed a collection
unit of automotive accounts that required daily follow up on payment,
delinquency, and repossession rates.
UNITED STATES AIR FORCE 1996 - 2000
Medical Technician
EDUCATION
BA, Finance, Strayer University, Greenville, South Carolina, Graduation
January 2010
Regents Diploma, General Education, East Syracuse Minoa, Syracuse, NY, 1996
PROFESSIONAL DEVELOPMENT
Six Sigma Green Belt Certified (Reviewed and completed yearly project 2006
to 2008) 2005 - 2006
REFERANCES
Available Upon Request
Contact this candidate