Project Manager Management

Ron K. Graham

Atlanta, GA *****, USA . Email: ***.*.******@*****.*** . Contact #: (404)

***-****

Professional summary

I am a certified Project Management Professional with several years of

combined knowledge and experience in various technological disciplines and

arenas including application and system support and training, software and

Web development, project management, and systems analysis. My programming

skills and knowledge has been used to develop effective and useful Web

sites for small businesses. My systems analysis proficiency has been

expanded by using information systems methodologies and techniques to

analyze business activities and solve problems. This includes identifying,

defining, and documenting business problems, and then developing

information system models to solve them.

1

Education

Bachelor of Science in Computer Information Systems

Summa Cum Laude - GPA: 3.95/4.00

DeVry University - Atlanta, GA

Project Management Professional Certification (PMP)

Project Management Institute (PMI)

Technical Knowledge

Operating Windows, OS X, Linux, Unix

Systems:

Programming: C#, Java, HTML/DHTML/XHTML/XML, VB, ASP.NET, JavaScript,

SQL

Databases: Oracle 10g, MS SQL Server, MySQL, MS Access, MS SharePoint

Applications: Rational Rose, MS Office, MS Project, MS Visio, MS

Outlook, Lotus Notes, MS Visual Studio Web Developer,

Active Directory

Employment History

2003 - Present: Senior Help Desk Analyst, Kaiser Permanente, Atlanta, GA

. Continuously elevating project management skills by working on projects

to and process improvements to improve department processes and

operations. Developed a technologically driven solution to assist

department employees with storing and updating their individual and

generic application access information. Employed project management

skills, system analysis knowledge, and application support and training

experience for this project.

. Engages in mentoring and coaching of junior analysts to ensure quality

metrics are met as well as promote to professional development and

continuous skill set improvements.

. Keep business-critical applications and services available, secure, and

operating at optimal performance by providing comprehensive system

support, configuration, maintenance, and training for company proprietary

and healthcare industry related software/hardware, mainframe

applications, e-mail, and telecom related issues.

. Ensure technical issues are tracked, managed, and resolved according to

established service level expectations by performing remote application

configuration and assisting with the authoring, review and updating of

internal documentation and the department intranet knowledge base.

. Abreast with industry standards, company policies/regulations, and IT

work around resolutions to help ensure the maximization of system

availability while helping to promote a culture of continuous improvement

and value.

2009 - Present: Project Manager, IT Consultant, D-Unity Consulting, LLC,

Atlanta, GA

. Develop and administer policies and procedures for the company's

electronic mail and recommend enhancements.

. Provide design, editorial, analytical and programming support for the

communication of information via the company Web site. Work closely with

all members of the company to effectively use the Web site as a

marketing/communications tool.

. Engage with business partners and clients to initiate, plan, execute,

monitor and control, and close projects for clients. These projects range

from the redesign and/or development of Web sites for company clients to

the development of other technology driven solutions to assist clients

with communicating their message(s) to customers.

. Engage business partners in identifying potential technology solutions to

gain efficiencies, and develop information technology, tactical, and

operational plans aligned with both the business and the information

technology strategy. Translate business strategies, goals, and processes

into IT solutions. Performs the specification and analysis of functional,

nonfunctional, and information requirements in order to develop the

specifications of IT solutions.

2008 - 2009: Project Manager, DeVry University, Atlanta, GA

. Constructed a Web site to: direct students to use the school's online

Academic Advisement shell; provide students with general academic

advisement related information; provide links to the DeVry Web site for

which students can send a message to request information from the

Academic Advisement Department concerning academic related information

and access forms, instructional videos, and other DeVry Web sites with

academic advisement related information; permit students to fill out a

survey and give feedback in reference to their experience using the Web

site.

. Developed a Web GUI for the Academic Advisement Department to: view and

print reports about Web site activity information as well as information

received from surveys submitted by students.

. Provided resource(s) for Web site maintenance: Web site maintenance team.

One primary site administrator and one backup. They are knowledgeable CIS

students (suggested by several CIS professors) who are looking to build

on their Web experience.

. Used the leadership and interpersonal skills necessary to

manage/supervise a team in accomplishing and completing a specified

project objective. Selected and used a structured systems development

process to accomplish the project by solving a business and information

processing problem using project management's organizational concepts,

resource planning, and control (reporting).

2001 - 2003: Help Desk Analyst, Dendrite, Atlanta, GA

. Resolved multiple incidents quickly and efficiently by providing support

and training to external clients for MS Office XP, Windows XP, Lotus

Notes, and pharmacy sales industry related software, remote access

connectivity issues, and hardware devices problems.

. Established effective application support through the development of the

skills of the support team to ensure they could maintain the stability of

the core systems and add business value by training the staff and new

employees on new hardware/software, software/procedure changes, and

policy updates. Assigned the responsibility of department asset

management.

. Ensured that service level agreements were met by performing quality

assurance monitoring/research on calls/call documentation as well as

researched customer service issues.

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