Manager Quality

Professional Profile

Career Objective

To be a distinctive presence in a choice organization and continue

enhancing my skills.

Personal Profile

Possessing extensive quality control/assurance experience as well as

exemplary management skills, I have developed extraordinary analytical

abilities and attained interpersonal successes.

Skills Summary

30 years management experience Consistent work ethics

Statistical reporting and ISO 9001 Auditing

analysis Troubleshooting and problem

Computer literate (Word, Excel, solving

Access, PowerPoint, Outlook, Flexible in team or independent

Viso, BusinessObjects) environments

Professional Experience

Source Interlink Companies Bonita Springs, FL Sept. 2005 - Aug. 2009

Senior Manager of Data/Process Control

. Managed all customer and product files in business management

software at 99.5% accuracy.

. Worked with customers in customizing their price change

notification reporting to significantly reduce their POS errors

and improve sales reports.

. Commended by Sr. VP for unifying employees and creating team

culture. Employees working under my direction were often hand

picked for promotions to other departments.

. Hired as Quality Manager and promoted to Senior Manager of

Data/Process control within 1 year.

Corporate Express Parsippany, NJ Oct. 2001 - Jun. 2005

Quality Process Manager

. Managed the Tri-State ISO 9001 program and its auditors, making

it one of the top divisions nationally.

. Led Kaizen and other improvement projects to reduce lead times

30-50% and improve order errors from 95% to 98.5% accuracy.

Reduced process footprints 25-40%, gaining valuable warehouse

space.

BETA LaserMike Dayton, OH Oct. 1997 - Aug. 2001

Quality Manager

. Led project to implement cell manufacturing and cut lead times

in half while reducing inventory by 60%.

. Implemented web based Customer Complaint system for internal and

external worldwide use. This improved response time and

corrective actions, thereby reducing the cost of quality.

. Led quality team to increase first pass yield and reduce field

quality issues for flagship product. Improved first pass yield

from 65% to 98% and reduced field problems and returns from 75%

to less than 5%.

. Hired as Quality Coordinator and promoted to Quality Manager

within 1 year.

Education

Sinclair community college - Dayton, OH

Completed 1.5 year coursework in a 2 year Quality Engineering program

Meadowdale high school - Dayton, OH

High School Diploma, 1975

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