Manager Management

RAYMOND H. MARTINELLI

***** *. ***. **.

abl2rh@r.postjobfree.com

Phoenix, AZ 85022

***-***-

3330

[pic]http://www.linkedin.com/in/raymondmartinellisr

"[Ray] was always available whenever someone needed him and excelled as a

mentor to his team. Ray was especially strong in vendor management both in

securing the best agreement possible and then managing the vendor to meet

the agreed upon service levels. The result was a high service level and

considerable savings to the company

...Director of Network Operations, Sovereign Bank (extract from LinkedIn)

DIRECTOR OF IT OPERATIONS / NETWORK OPERATIONS MANAGER

Over 10 years' experience partnering with executive business stakeholders,

developing global IT vision and strategy by effectively building

organizations, processes, infrastructure and services in support of short-

and long-term needs. An avid student of the emerging information management

landscape; understands the business value of available tools as to provide

optimal strategic benefit at the appropriate cost. Assures business

continuity by anticipating risk and by developing appropriate data recovery

and protection plans that ensure data integrity and accessibility at all

times.

. IT Strategy . Program Management . Project Management

Development

. IT Governance . Process Improvement . Staff Development &

Training

. Budget Management . Security & Risk . Procurement & Vendor

. Knowledge Management Relations

Management . Incident/Change . Server Virtualization

Management

PROFESSIONAL EXPERIENCE

SOVEREIGN BANK, East Providence, RI 2005 to 2009

Service Delivery Manager- Network Services Group (2008 to 2009)

Selected to lead the reprioritization effort for the Operations teams and

to optimize the effectiveness of network services and project support for

the Bank's business units. Analyzed business cases, managed high-level

projects and established metrics including incident tracking, server uptime

and disk usage to meet / exceed assigned SLA's. Tracked and managed capital

and project expense budgets. Negotiated with vendors on pricing and

contract terms and conditions.

. Liaised with Legal to expedite data requests and restoration from

archives, thereby decreasing response time and improving operational

efficiency.

. Developed a solution to meet new regulatory (Sarbanes-Oxley)

requirements for off-site storage by evaluating, selecting and

implementing a tape encryption solution using Decru DataFort 520 and

1020 units; ensured all tapes sent off-site were encrypted and secure.

. Project managed the team in implementing server Virtualization using

VMware V3 resulting in lowering maintenance costs by $5,000 monthly.

.

Manager II - Network Services Group (2005 to 2008)

Developed strategic and tactical plans for the group consisting of 9 full-

time server support personnel and 3 contractors. Managed the operating

budget; developed, implemented and monitored compliance with technical

policy and procedures. Selected, trained and counseled the technical staff

to ensure capability scaled with business requirements. Responsible for

800+ Windows NT / 2000/ 2003 in an Active Directory environment and UNIX

/Linux / HP-UX application servers to support four primary data centers

located in Massachusetts, Rhode Island and Pennsylvania. Led the data

backup / restoration program and supported disaster recovery plans.

. Upgraded Corporate backup systems from Veritas Net Backup version

5.1.4 to version 6.0.6 and managed installation of new Sepaton S2100-

ES Virtual Tape Libraries at all 4 data centers; reduced backup

windows by 25%, doubled storage capacity and insured tapes were ready

for off-site storage daily.

. Drove creation of an RFP to select and implement new Enterprise-class

EMC DMX-4 SANs at two core data centers. Additionally, introduced a

new 150 TB HP EVA 8000 to the SAN environment to meet the evolving

needs of the business units and to increase performance specifically

SQL and Oracle databases.

. Saved $300K by renegotiating hardware and software contracts with Sun,

HP, Microsoft, Sepaton and Symark.

. Upgraded (DLT to LTO), installed and maintained HP Storage Works MSL

6000 Tape Libraries.

. Orchestrated installation and support for HP Insight Manager to

proactively monitor server environment.

INVENSYS PROCESS SYSTEMS, Foxboro, MA 1988 to 2004

Formerly the Foxboro Company

IPS Global Network Services Manager (2003-2004)

Managed several technical disciplines to include Network (LAN/WAN),

Security, Telecommunications and Help Desk functions. Directed team of 17

network personnel chartered to evaluate, recommend, plan, design and

implement network improvements/expansions globally, reporting directly to

the VP IT. Administered network and telecom's $1.5M department budget.

Project-managed several network expansion projects which were consistently

completed on time and within budget. Set corporate standards and policies

related to data / voice infrastructure. Oversaw personnel functions

including reviews, training and development

. Led the Hyderabad, India Development Center project. Managed the

implementation of the entire data and voice infrastructure for the

center, including working with local resources and 3rd party vendors for

the selection, purchase, installation and commissioning of the IDC

infrastructure. This project was completed on time and within budget.

. Developed and implemented the plan to integrate over 20 new companies and

over 100 locations acquired through mergers or acquisitions into the

corporate network employing several technologies including: point- to-

point, frame relay, MPLS and VPN increasing the functionality, efficiency

and reliability of the wide area network while lowering the overall costs

15% - 20%.

. Responsible for the overall network security for all Invensys Process

Systems global sites to including Firewalls, Virtual Private Network for

remote access and wireless (Wi-Fi) networks, ensuring secure access to

corporate resources and lowering remote access costs by 35%.

. Evaluated and selected SMTP email gateway anti spam / antivirus

application resulting in a reduction of Spam email by 65% and lowering

the corporation's exposure to virus infection significantly.

. Reduced circuit costs 25% by introducing BCOA (Bandwidth Compression

Optimization Acceleration) appliances.

. Managed the implementation of redundant Enterasys ER-16 Router in the

North American Data Center increasing uptime for SLA servers to 99.999%

and improving corporate data security.

. Served as point person involved in the implementation of several high

visibility projects including HFM (Hyperion Financial Mgr.), CMS (Content

Management Sys.), and Data Warehouse system.

Technical Services Manager, IBM Global Services (Invensys Outsourced

provider) (2000 to-2003)

Assigned additional responsibilities to include Desk-side Support (first &

second level), Network (LAN &WAN) and the Telecom groups as Network Support

Services was temporarily outsourced to IBM. Responsible for all personnel

functions including Personal Business Commitment, Individual Development

Plans, Professional Development Tool and performance reviews. Responsible

for a staff of 18 including network, telecom and desk side support

personnel.

Manager, Networks Services, The Foxboro, Company (1995 to 2001)

Directed a staff of 15 professionals responsible for the data network and

NT server infrastructure including Enterasys routers, Ethernet switches,

firewalls, UNIX, HP-UX, Linux operating systems, cables systems (CAT 5,

fiber), Exchange servers, and VPN (Virtual Private Networks)

Senior Network Analyst, The Foxboro, Company (1988 to 1995)

Senior member of M.I.S. team responsible for installation and support of

all networks within the Foxboro Company using Sun, HP and IBM hardware in a

Windows NT/95/98 environment and including TCP/IP, bridges & repeaters,

Ethernet networks, file / print servers, LAN / WAN, telecommunications

(PBX), Novell, Spectrum network management system, Sniffer Protocol

Analyzer and VOIP.

EDUCATION

BS, Business Management (Computer Information Systems), Bryant College,

Smithfield, RI.

Magna Cum Laude and National Honor Society Member.

SPECIAL TRAINING/SEMINARS

ITIL V3 - ITIL and the Service Life Cycle, ITIL - The Service Desk &

Incident Management, ITIL V3 Service Design Processes, Project Management,

MS Excel 2003 Expert User, Cisco Router: Introduction & Advanced Cisco

Router Configuration, Cisco OSPF routing protocols, Cisco Internetwork

Troubleshooting, Interconnecting Cisco Network Devices, Security+

Certified.

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