Manager Engineer

Greg Poole

**** ***** ******* ***.

Colorado Springs, Colorado

719-***-**** HM

719-***-**** WK

Email: ******@***.***

Education

. MBA: Technology Management, University of Phoenix (Nov. 99)

. BS: Management of Human Resources, Colorado Christian University (May

93)

. New supervisor training seminar (96)

. Coaching skills for managers seminar (96)

. TQM/Process Improvement and Kaizen Training and Experience (team

leader training)

. Project management training

. Telecom Overview for Managers Training (8 hours, 2001)

. Electronics training and experience

Management

. Coordinated and managed transfer of RMA activities from two other

company sites to site in Golden Colorado. Developed and documented

RMA process flow

. Reduced document-editing costs by 50% and co-authored department

documentation style guide

. Have successfully built and managed and worked with cross-functional

teams

. Coordinated and managed turnaround of delinquent customer accounts and

product deliveries at Intel

. Negotiated turnkey contract with potential value of $12-14 million

dollars a year

. Implemented internal parts tracking process for tracking customer's

consigned parts

. Prepared and gave presentations to company executives and customers

. Selected and managed vendors and suppliers

. Salvaged troubled programs (customer accounts) and failing support

department

. Attended and chaired various meetings, including production, pre-

launch and operations and quality improvement team

. Recruited, hired, coached and trained direct reports.

. Developed and successfully implemented policies and procedures

. Provided quotes for customers and budgeting and estimating for new

contracts

. Developed and implemented policies and procedures

. Developed and managed budgets and established production schedules

. Managed 20+ people

Customer Service

. Developed customer satisfaction survey

. Focal point for customer issues, concerns, delivery status for various

employers

. Resolved customer issues

. Successfully built aftermarket relationships and sales at Intel and

VisiCom Mfg. Technologies

. Salvaged troubled programs (customer accounts) and retained customers,

resulting in additional orders

. Responsible for customer relations/satisfaction and ensuring products

performed as designed and were delivered on time and within quote

price

Computer Skills

. Microsoft Project, Word, Excel, PowerPoint, WordPerfect, CVS, OUTLOOK,

Acrobat Pro 9.0, Sharepoint and VISIO and Experience using Oracle and

SAP

Marketing/sales

. Developed and wrote marketing plan for software application company

. Built marketing/sales department from the ground up and

. Designed marketing post card for direct mailings

. Developed and maintained contact database/Sold e-surveys, software and

training

. Built first corporate marketing and sales department for software

application company

. Worked in marketing department writing specifications, user guides and

other technical documentation for internal and external customers on

chips and micro-controllers used in smart cards

New Product Introduction

. Experience as a program manager in a high mix/low volume facility

. Attended product development team meetings, product life-cycle

meetings and chaired manufacturing ops meetings

. As Operations Customer Program Manager, represented Operations for new

telecommunication product introduction/product development

(boards/systems) for a new Intel business unit

. Led OPs manufacturing team consisting of a manufacturing engineer,

test engineer, quality/reliability engineer and materials program

manager (purchasing)

. Ensured that manufacturing plan and test plan were written for

products and completed on time

. Managed multiple projects/programs and prioritized accordingly to

support both factory and business unit objectives

. Developed and built plans/product schedules to support engineering

prototype, customer samples, and other critical pre-production build

activities

. MRP/ERP (ORACLE and SAP) experience

. Experience with build plans, assembly drawings, ECOs, ECPs, BOMs

. Successfully initiated and led a process improvement team, which

implemented an inventory control process to track a customer's

consigned parts used for building circuit boards

. Coordinated production, QA, materials, and test engineering to ensure

on time deliveries

. Worked with and managed outside suppliers to get protos/pilots and

production boards built.

. Attended product development team and product life-cycle meetings,

chaired mfg ops meetings

Experience

Procedure Development Specialist, URS, Pueblo Co, Sept. 2009-present

Documentation Manager (contract temp), Adecco (assigned to Vasiala, Inc.,

Louisville, CO., July 2008-April 2009

Manager of Technical Publications, Allegiant Air, Las Vegas, NV, November

2006-February 2007

Technical Writer (contract), COMSYS/ITT, Colorado Springs, CO November 2004-

Feb 2006

Marketing/sales Manager (part time position), PDP, Inc., Woodland Park, CO,

March 5, 2002-Nov 2003

Operations Customer Program Manager (layoffs) Intel, San Jose, CA, May 8,

2000-May 11, 2001

Program Manager (Co. went out of business) VisiCom Mfg. Technologies,

Golden, CO, Jan 99-Oct-99

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