Administrative Assistant Executive

DAWN M. WAGNER

***** *****

Livonia, MI *****

Home : 734-***-****

Mobile : 734-***-****

abl2ou@r.postjobfree.com

EXECUTIVE ASSISTANT

Accomplished Executive Assistant with extensive experience supporting

senior leadership in a global Fortune 500 environment. Proven reputation in

performing all aspects of executive support. Able to successfully manage

both the day-to-day activities and the 'hot' activities, all with the

appropriate prioritization. Excellent organizational, communication and

interpersonal skills with conscientious attention to detail. Able to work

independently, with minimal direction and am a positive contributor in a

team environment.

CORE COMPETENCIES

Office Systems and Procedures

Payroll Administration

Organization/File Maintenance

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Business Communications

Expense Account Preparation

Scheduling Expertise and Meeting Logistics

Supervisory Management

Customer Service

PROFESSIONAL EXPERIENCE

EDS, an HP Company

executive ASSISTANT (1999-2009)

Provided executive support for the Vice President of Enterprise Service

Management and Client Delivery Global Operations team, a 1,000+

organization. Able to effectively communicate with all levels of internal

and customer organizations. Exercised independent judgment and decision-

making in performing duties. Hours worked: 7:00 a.m. to 4:30 p.m. Monday

through Friday.

"I have had the pleasure of working with Dawn for the last 10 years.

During that time I have seen her grow to be a solid Executive Assistant.

Dawn managed the typical responsibilities, but also performed many people

and site management responsibilities. I was always amazed related to how

much work she accomplished on any given day or week. It is safe to say

that Dawn made the environment and my career successful based on her

dedication to excellence and delivery of results." Bernie Mamon, Vice

President

Managed and scheduled appointments, meetings, and domestic and

international travel.

Coordinated and maintained the performance review process (objectives and

accomplishments).

Provided phone coverage including screening and re-directing calls when

necessary.

Prioritized incoming correspondence: Identified emails and/or other

correspondence in need of immediate attention.

Reconciled, audited and maintained all expense reports through the

internal reporting system.

Anticipated and handled any and all issues to a successful resolution,

including negotiating and/or providing alternative solutions. Able to

'calm' volatile situations.

Managed all correspondence (telephone, email, text messaging, and mail),

applying the appropriate level of urgency to each.

Responsible for providing analytical and specialized administrative

support.

Established, trained and audited for compliance, administrative policies

and procedures, globally.

Planned and coordinated executive events at both local and remote sites -

all within budget.

EDS

administrative assistant (1997-1999)

Responsible for all administrative support for the Account Manager of Video

Conferencing Methodology Development and team (200+ employees).

Managed calendars for Account Manager and team leaders, coordinating

appointments and travel to ensure they met commitments and prepared for

meetings.

Provided phone coverage for manager including screening and re-directing

calls, when necessary.

Coordinator for yearly fund raising activities (United Way, Boy Scouts,

Adopt-a-Family).

EDS

Administrative assistant (1996-1997)

Responsible for administrative support for the Director of Truck Central

Office and team (150+ employees).

Managed Director's calendar to ensure commitments and preparations were

completed for meetings.

Scheduled all business travel and accommodations for domestic and

international travel.

Provided phone coverage including screening and re-directing calls when

necessary.

Prioritized incoming correspondence: Identified emails and/or other

correspondence in need of immediate attention.

OTHER RELEVANT EXPERIENCE

ADMINISTRATIVE ASSISTANT, EDS, PONTIAC, MI

ADMINISTRATIVE SECRETARY, EDS, SOUTHFIELD, MI

CLERK TYPIST, EDS, SOUTHFIELD, MI

PROFESSIONAL TRAINING

First Things First Interpreting Basic Corporate Administrative

(seminar by Stephen Financial Statements Systems

Covey) Personal Time Management Enterprise System

Accounting and Financial

Orientation Information Technology

Organization/File Infrastructure Library

Maintenance (ITIL) Awareness Course

EXECUTIVE ASSISTANT

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