Customer Service Manager

Sabrina L. B lue

615-***-**** or email:abl2mb@r.postjobfree.com

Sales and Management Summary

A fast-track, highly motivated, team oriented executive with a successful background in turnaround

situations. More than 20 years progressive experience in all phrases of market development plans and

sales management. Recogized for exceptional ability to develop specialized marketing stratagems, sales

methods, and training procedures with a focus on training and providing world class customer service.

Effectively motivates others on all levels in the achievement of individual and organizational goals.

• P&L Responsibility Marketing/Advertising Strategy Operations Management

• Sales Management Training Module Development Interpersonal Relations

• Market Optimization Customer Service Seminars Business Contracts

Professional History

Innovative Solutions (2010-Present) Retail Business

Consultant/Owner

Duties include: analyze the business problems and develop plans for improvement. Provide organizational change

management assistance, develop coaching skills, ensure technology implementation and strategy development.

Apply management methodologies to identify the problems, and to perform all kinds of business tasks. Provide expert

advice to the clients and facilitate collaboration to improve customer service and employee relations. Perform best of

my professional specializations, such as information technology, human resource consulting, marketing, and customer

service. Evaluate the projects and tactical objectives. Lead external consulting project teams and act as a subject

matter expert. Closely monitor the work and ensure its execution. Keep an eye on delivery, quality, and overall

operating relationship of the company.

Highlights: Within the first week of business I helped a merchant to increase her sales

volume by organizing a networking group to meet at her coffee shop with resulted in an

increase of sales by 20%.

Staples (2006-2010) General Manager

To provide an example for my team of providing excellent customer service. Learn new products and train

associates/managers how to effectively sell products. Generated ideas to increase sales on key company targets that

were approved nationwide. Hired and trained a dynamic sales force which lead to internal promotions. Partnered with

top executive to market clients with key sales categories. Consistently received praise from the President’s office with

customer compliments from management and staffing due to providing outstanding customer service. Network with

several organizations such as: Women in Business, BNI, Chamber of Madison, Chamber of Goodlettsville and other

activities. Managed Sales Manager, Operations Manager, two dept managers and 15-20 associates.

Highlights: Developed a cold calling stragegy to increase customer traffic and pitch new

products which resulted in an increase of sales by 30%.

The Blue Enterprise Inc . (AKA Around the Clock Childcare & Academy Learning Center)

B usiness Owner/Operator 1998-

2006

Hire, train and develop teachers/directors of two childcare center locations. Meet expectations of state agencies such

as: Dept. of Health and Human Services, State Fire Marshall, DHEC, Advocates for Better Childcare (ABC program)

and DHEC Food administration. Expanded to multiple locations due to increase customer volume through direct

marketing. Spotlighted from media by local newspaper and TV as an innovative childcare. Formed partnerships with

local school teachers for feedback and/or advice with after school curriculum. Developed a summer camp program

with fun educational activities for children aged six to 12 years. Formed partnerships with other local childcare center

owners to help improve performance and obtain referrals. Worked with VP of Marketing at Medical University of

South Carolina to develop a childcare program for their employees/staff which is currently operating today.

H ighlights: Created a marketing campaign which provided discount rates for single

parents and coupons from vendors for a parents date night. This created a buzz and

made me stand out from my competition.

Education

Trdent Techical College Early Childhood Development Non-degreed program

Putnam County High School Vocational 1989-Graduate

Examples of management roles in a retail environment include:

Kinney Shoes Store Manager (also helped supervised 12 stores within the district)

Payless ShoeSource Store Manager (took the worst performing shrink store to rank #1 within district

Cato Fashions Store Manager (became a store manager at age 18 within three months from date of hire)

Dress Barn Store Manager (made positive store changes within two days of position)

Clients/References

Dr. Edward Sessions Title: Business owner/operator Dr Sessions

Paul Dibrito Title: Chief Operations Officer CityVet

Amber Strobert Title: Business Owner Badcock Furniture

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