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Customer Service High School

Location:
Colorado Springs, CO, 80907
Posted:
August 10, 2010

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Resume:

David A. Hoza, MCP, MCSA

Colorado Springs, CO ***07

Home 719-***-**** Cell 719-***-****

abl2lq@r.postjobfree.com

SUMMARY:

. Certified MCSA (Windows XP Pro & Server 2003) with A+ and

Security+

. MCP, ID#6596111

. MCSA, ID#6596111

. A+, ID# COMP001007872161

. Security+, ID# COMP001007872161

. Intermediate skills with MS Office 2003, Word, Excel, Power

Point and Access

. MCSA and A+ certified in computer technology and IP networking

. Supported customer service agents and customers with service orders

. Certified IPC-RR-7711A/7721A Specialist (Soldering/Rework)

. Enjoy learning new equipment and processes

. Telecommunications Central Office Technician to maintain, and test

complex translations for Nortel DMS10 and DMS100/200 digital subscriber

switches; help desk and customer service support; NEC fiber optic

carrier; T1 span lines; field support for digital and RF subscriber

carrier; digital cross-connect equipment; PBX and KSU's by Nortel,

Northcom, and others

. Rotated on-call shifts for night and weekend central office and network

trouble calls

. Used job-specific test equipment: DVM, Tektronix/HP oscilloscopes,

Motorola/Cushman RF monitors, AF and RF signal generators, digital

counters, T-Bird, fiber optic test equipment, cable terminating tools,

power and hand tools, etc.

WORK HISTORY:

Machinist Magnum Manufacturing, Inc., Colorado Springs, CO

2010 - 2010

. Operated Acuturn and Wasino CNC metal lathes and various de-burr

operations

Breakfix Technician Global Resources LTD, Tinton Falls, NJ

2010 - Present

. Repair computers at customer locations

Student LeaderQuest, Colorado Springs, CO

2008 - 2009

. Installed and configured Windows XP Professional operating system

. Implemented and configured a Microsoft Server 2003 with Active

Directory

. Installed and configured an Active Directory network

. Implemented DHCP, DNS, and Group Policy within Active Directory

. Configured and managed printers and file share permissions

. Configured LAN/WAN networks, TCP/IP, VPN, TELNET, wireless networks,

etc.

. Troubleshot and repaired computer hardware and software malfunctions

Production Test Technician Sanmina-SCI Corporation, Fountain, CO

2000 - 2008

. Troubleshot ICT and functional production PCB

assemblies to component level

. Configured, assembled, tested and troubleshot computer networking systems

per each customer's sales orders and standards

. Provided technical assistance to test operators and

production line assemblers

. Performed soldering and rework of surface mount

technology (SMT) components

. Trained operators to run test and box-build work

stations

. Employee of the Month - 3/2003

Sheet Metal Fabricator Sigma Metals, Inc., Colorado Springs, CO

1999 - 2001

. Operated and/or maintained power tools including: Handheld and table-

mounted hacksaws, band saws, grinders, drill motors, forklifts and

overhead cranes

Communication Technician PTI Communications, Inc., Eagle, CO

Pre 1998

. Programmed and troubleshot Nortel DMS-10 and DMS-100/200 system switch

translations and Centrex virtual PBX translations

. Supported customer service agents and customers with work/service

orders

. Operated and worked from bucket / lift trucks and on ladders

. Installed and maintained the following:

< Nortel DMS10 and DMS100/200 subscriber switches and complex

translations

< Nortel DMS10 remote subscriber switches

< Subscriber carrier, OC-1 and OC-3 fiber optic multiplexer, dedicated

data circuit digital cross connect equipment, T-1 span lines

< Design, install, test, turn up, troubleshoot and record keeping for LD

trunks, EAS trunks, dedicated special circuits, E911 circuits, CCS7

circuits, etc.

< Wire closet telephone, data and cross-connect termination blocks

and panels

< Nortel SL-1 PBX and KSU business telephone equipment and network

cabling

< CATV headend satellite dish antennas, satellite receivers, cable

modulators, cable amplifiers, and public information reader board

< Commercial Motorola 2-way radio system for the service trucks and

base station

< Motorola IMTS system and rental mobile telephones

< Motorola pocket paging transmitter system and rental pagers

< Farinon microwave radio systems for inter-office telephone and data

circuits

< Towers up to 150' high and tower-mounted antennas

EDUCATION:

LeaderQuest, Colorado Springs, CO

Microsoft Certified System Administrator (MCSA) for Microsoft XP Pro and

Server 2003 and CompTIA A+ and Security+

Pursuing Microsoft Certified System Engineer (MCSE)

Emily Griffith Opportunity School, Denver, CO

Certificate of Communication Technology

Northern Telecom DMS 100/200 and DMS 10 switch maintenance and translations

First Class FCC license, renewed as General Class FCC license

High School Diploma, Eagle Valley High School, Gypsum, CO



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