Manager Human Resource

Terri Hudson

**** ****** ****. ***** ******, Tennessee 37122

615-***-**** . *****.******@*******.***

Human Resource Senior Leader with experience in driving human resource

initiatives focused on employee engagement, talent acquisition, and

performance optimization. A results oriented leader with a commitment to

building an organization that excels in present objectives and stretches

forward to reach future goals.

. Conflict Resolution

. Problem Solving

. Coaching and Mentoring

. Employee Relations

. Continuous Improvement/Process Improvement

Professional Experience

Asurion, Nashville, TN 2006 to 2010

A global leader in technology protection services. From lost, stolen and

damaged wireless handsets to malfunctioning computers, gaming systems and

more.

Senior Manager, Employee Relations .

. Managed the daily activities of the centralized employee resource

center including supervision of staff, oversight of operation budget,

client relations, and reporting.

. Provided expertise in the investigations and resolutions of employee

relations' cases.

. Provided program management to ensure compliance and synergies.

. Increased Net Promoter Score (internal quality score) from 45% to 68%

in one year.

. Increased call efficiency by 19% with 2 less full time equivalents.

. Outsourced employment verifications process that decreased call volume

by 300+ calls a month.

. Facilitated team support and provided recommendations for operational

improvements, work flow changes, and self-service opportunities that

included a structured on-boarding process for the call center,

professionals, and executives as well as streamlining recruiting

processes and removing administrative tasks from the recruiters.

. Served as human resource team lead for the enterprise wide business

continuity plan and events.

. Partnered with other human resource centers of excellence groups and

implemented operational improvements and efficiencies that resulted in

moving additional workload to the employee resource center without an

increase in Center's staff.

Senior Manager, Human Resources

. Managed the relationships and supported the Care division for the

Nashville facility.

. Managed recruiting function including sourcing activities through job

fairs, career centers, and universities. These efforts increased

employee retention by 15% year over year.

. Provided consultation in areas such as organizational development,

employee relations, leadership development, staffing, training,

compensation and benefits.

. Directed the Human Resource programs that supported business

objectives.

. Served as human resource team lead for the enterprise wide business

continuity plan and events.

. Transitioned staffing model from a temp to perm module to a direct

hire model. 100% complete in five months and the project included the

transition of 200+ employees.

. Acted as interim Director of the Care Human Resource function while

the company searched for a new director.

Terri Hudson 615-***-**** Page 2

Belmont University, Nashville, TN 2006 - Present

Adjunct Professor

Course included

. HR Strategies

. HR's role as a strategic partner within a company

. Legal environment and compliance issues

Culture Shock, Nashville, TN 2005 - 2008

Human Resource Consulting

Human resource consulting that specialized in human resource strategies and

culture integrations. Clients included: Beck/Arnley and LSI Landscaping.

Beck/Arnley, Nashville, TN 1997 - 2005

Formerly Echlin, Dana Corporation and Standard Motor Corporation

Vice President of Human Resources (2004 - 2005)

Human Resource Manager (Standard Motor Products 2003 - 2004)

Education, Safety, Quality Manager - Staff Member (Dana Corporation 2000 -

2003)

Operations Administrator (Echlin 1998 - 2000)

Compensation Administrator (Echlin 1997 - 1998)

Dollar Rent A Car, Nashville, TN 1996 - 1997

City Manager

National Car Rental 1983 - 1996

City Manager, Lubbock/Amarillo, TX

Operations Manager, Houston, TX

Operations Manager, Albuquerque, NM

Education And Certifications

Belmont University, Nashville, TN - Masters of Business Administration

Belmont University, Nashville, TN - Bachelor of Business Administration

Senior Professional Human Resource (SPHR), Society of Human Resources, 2006-

2010

Certified Black Belt Six Sigma, Dana Corporation, 2003

Professional Associations and Community Activities

American Society of Training and Development

Society for Human Resource Management

Tennessee Quality Award participant/writer 2002, 2003, 2004

Junior Achievement

Professional Awards

Nominated for the Chaney Award for outstanding Professor

Director Club for partnership with business

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