Manager Quality Assurance

Darshak Patel

***** ******* ** **** . *******, South Carolina 29325 . 704-***-**** .

*****.*@*****.***

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Educated and Ambitious Manufacturing and Manufacturing Management

Professional with a demonstrated ability to train, motivate, and mentor

employees to achieve organizational objectives. Accurate, precise, and

ethical in all work assignments and able to immediately contribute to the

company's goals and objectives. Ability to identify and remedy any issues

and implement quality and safety programs. Experienced in manufacturing

production control, quality assurance, project management, inventory

control, strategic planning, and project development. Self-motivated and

dynamic professional with diverse credentials which combine solid and

tactical leadership expertise with a strong industry background, an ability

to work collaboratively, and a commitment to achieving corporate goals.

Proficiency in computer usage and industry systems and processes,

including, Windows, Microsoft Office and AutoCAD. Ability to streamline

procedures that improve safety and increase production.

( ( Company/Operations ( Process/Production

Leadership/Motivation/T Development Improvements

eamwork ( Communication/Customer ( Negotiations and Cost

( Staff Training and Relations Reduction

Development ( Quality/Safety ( English, Spanish,

( Analyzing and Assurance/Control Hindi, Gujarati

Troubleshooting

EDUCATION and TRAINING

BACHELOR OF SCIENCE DEGREE WITH A MAJOR IN INDUSTRIAL TECHNOLOGY

Minor: Industrial Engineering Technology Management - Concentration:

Manufacturing Systems

East Carolina University - Greenville, North Carolina - Bachelor of Science

Degree Completed in May, 2010

Relevant Coursework: Industrial Supervision, Statistical Process Control,

Microeconomics, Quality Assurance, Project Management, Distribution and

Global Logistics, AutoCAD, Business & Professional Communications, Business

Law, Industrial Safety, Cost & Capital Project Analysis, Advanced

Manufacturing Systems Planning, Plant Layout and Materials Handling, and

Industrial Ergonomic Analysis

ASSOCIATE OF SCIENCE DEGREE WITH A MAJOR IN INDUSTRIAL ENGINEERING

Rowan Cabarrus Community College - Salisbury, North Carolina - Associate's

Degree Completed in 2007

With Certificates in: Quality, Management, Safety, Production Control and

Industrial Engineering

Relevant Coursework: Quality Control, Industrial Management, Microsoft

Office Suite, Production Control

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER - CONVENIENCE STORE, BP CLINTON, CLINTON, SOUTH CAROLINA,

2009 TO PRESENT

. Managed the day-to-day operational activities of the convenience store;

conducted banking deposits, managed and maintained inventory control,

maintained the appearance of the store, and scheduled staff

. Supervised, trained, motivated, and evaluated a team of employees in

customer relations and service

FRONT DESK MANAGER / EMPLOYEE TRAINER, Knights Inn, Charlotte, South

Carolina, 2006 to 2008

. Responded to and resolved customer complaints in a timely manner to

ensure customer satisfaction

. Supervised, trained, motivated, and evaluated a team of employees in

customer relations and service

. Provided support in the areas of Information Technology, Customer

Relations, and Customer Support

NIGHT SHIFT MANAGER / STAFF TRAINER, Microtel Inn, Lake Norman, South

Carolina, 2004 to 2006

. Responded to and resolved customer complaints in a timely manner to

ensure customer satisfaction

. Conducted night audits of the computer system and trained night shift

clerks in various job duties

MAINTENANCE MANAGER / FRONT DESK, Days Inn, Concord, NC and Charleston, SC,

2001 to 2004

. Responsible for resolving major and minor maintenance issues throughout

the buildings at the hotel

. Provided customer assistance and support; checked in and checked out

guests and answered questions

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