Douglas A Kozisek

** ****** ***** ******, ******* Bluffs, IA 51503-1649

Home: 712-***-**** Mobile: 402-***-****

Email: abl2iu@r.postjobfree.com

http://www.linkedin.com/in/dkozisek

CAREER SUMMARY:

I am accomplished and results driven Business Professional with

demonstrated leadership and revenue/relationship building achievements in

Financial and Service Industries, and significant experience in:

. Client Relationship Management

. Product Lifecycle Management

. Business Analysis

. Conversions

. IT & Vendor Relationships

. Gap Analysis

. Sales Support

. Internal Training

. Client Training

PROFESSIONAL EXPERIENCE:

First Data Corporation, Omaha, NE

Aug 1988 - January 2010

A $9 Billion Financial Services Organization providing worldwide electronic

commerce and payment services for approximately 5.3 million merchant

locations, 2,000 card issuers and over 700 million credit, debit,

commercial and healthcare customers.

Product Owner - Collections and Risk Products, First Data Financial

Services

Senior Business Project Manager, First Data Healthcare Services

Director, Senior Client Consultant, First Data Customer Operations

Client Relationship Manager/Project Manager/Analyst, First Data Client

Services

. Managed $10MM in revenue producing products for collections and debt

recovery.

. Product and Implementation Manager for the First Data Interactive Digital

Voice Messaging System.

. Business Project Manager/Business Analyst for mid to large projects.

Simultaneously managed multiple, complex strategic client initiatives that

increased growth and revenue, reduced operating expenses and provided

compliance with government or industry guidance.

. Subject Matter Expert for the First Data Debt Collection and Debt

Management System

. Assisted the Corporate Conversions department on Conversion Discovery,

File Mapping and System Parameter setting.

. Provided on-site, post conversion support for numerous First Data

Bankcard and Private Label portfolio conversions.

. Provided on-site collection system optimization and training visits at

over 200 domestic and international client locations.

. Developed, managed and maintained staffing to provide positive

relationships with Bankcard and Private Label card issuers.

. Managed daily issue identification and resolution according to

established Service Level Agreements.

I am mature in judgment, professional in appearance, and have excellent

written, verbal and presentation skills. I am fluent in the Microsoft

Office Suite of applications, including Word, Excel, Access, Outlook,

Project, PowerPoint and Visio.

EDUCATION:

Midland College, Fremont, NE

Bachelor Degree in Behavioral Sciences

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