Sales Insurance

MICHAEL J. THOMPSON

***** **** **** ***** • Fredericksburg, VA 22408

abl2h4@r.postjobfree.com • 804-***-****

QUALIFICATIONS PROFILE

Dynamic, team-oriented Management Professional with experience in Coaching and Human Resources. I am a

decisive self-starter who is comfortable working independently or as part of a capable team. First-rate communicator

with the ability to provide honest and actionable feedback at both the managerial and employee levels, while

maintaining a positive workplace. Well-known among property sales agents for leadership skills and for a willingness

to help any member of the staff at any time. Consistently assess employee performance, learning styles and adjusts

teaching method to suit needs. Daily use of Human Resource rules, procedures and methods necessary to support

current assigned staff. Have performed information technology analyses, product analysis and process improvements.

Professional Strengths Include:

Program Management Product Launch

Employee Development Coaching and Training

Conflict Resolution Sales Enablement

Leadership Development

PROFESSIONAL EXPERIENCE

GEICO - GOVERNMENT EMPLOYEES INSURANCE COMPANY 2002 – Present

Sr. Sales Agent / Sales Supervisor, Property Agency, Fredericksburg, VA 2003- Present

Generate and sustain product sales in rapidly changing environment through effective training and leadership. Trained,

motivated, and supervised a group of nine insurance sales professionals in GEICO’s Property Sales Insurance

department. Using effective feedback, teaching, and skill-building techniques, ensured higher A-Call (best) ratings,

better quality policies, and improved employee retention for most challenged sales agents. Interviewed and selected

candidates for open positions, performed employee performance reviews, and recommend promotions, salary action

and/or termination.

Engineered marked improvements in section results and sales year-over-year for 2005, 2006, and again in 2007.

Improved section A-Call percentage by, from 77% in 2006 to 90% in 2007.

HR trained for EEO, Advanced EEO, FMLA, FSLA, ADA, FSA, Manager Interviewing, Cultural Diversity,

Compensation, Change Management, Corrective Action, and Career Coaching.

Achieved superior employee performance, with seven former employees moving on to coaching or other higher-

level positions, and several others having earned promotion within current team.

Conducted study groups and review sessions for insurance licensing exams to improve students’ knowledge and

ability to pass state exams

Piloted rollout of New Jersey Homeowner product, training employees and initiating new process of underwriting

homeowner’s insurance policies. Product subsequently adopted throughout GEICO Property Department.

Organized department motivational celebrations and coordinated agent recognition ceremonies.

Increased employee retention through morale-building and training opportunities.

Recipient of the Toastmasters Competent Toastmaster Award (CTM), 2003.

GEICO Volunteer of the Quarter, Q2, 2004.

Lean Six Sigma Yellow Belt, December 2008.

MICHAEL J. THOMPSON PAGE 2 OF 2

PROFESSIONAL EXPERIENCE - CONTINUED

GEICO - GOVERNMENT EMPLOYEES INSURANCE COMPANY

Sales Agent and Coach, Property Agency, Fredericksburg, VA 2002-2003

Sales agent and coach in GEICO’s Property Sales Insurance Department. Worked with sales associates to

improve customer satisfaction ratings and drive sales performance. Trained GEICO Associates on policy

changes, standard operating procedures, A-Call procedures, and proper customer interaction. As Sales Agent,

analyzed customer needs, providing them with best possible coverage options. Worked with customers to

answer any questions, counsel them on their options, and close the sale. Advanced to Supervisor within 1.5

years of hire.

Developed and implemented system training documentation for new hires and current employees.

Created train-the-trainer materials for property insurance sales, performing necessary research and formatting

information for easy digestion and dissemination.

INSLOGIC, INC., Oak Ridge, TN 2000 – 2002

Project Coordinator

Project coordinator for insurance agency serving banks and corporations. Acted as call center liaison between

programmers and end users, making system design requests and enhancement suggestions. Developed underwriting

characteristics of new business and closed sales. Serviced accounts and accepted calls for first notice of loss.

Worked with management to determine seven areas where information technology could help attain quality

standards and increase productivity.

Implemented InsLogic system, training employees to use multi-company insurance rating platform.

Key contributor to revision of corporate workflow processes and procedures.

Developed, produced and implemented training documentation.

Trained new and existing employees on insurance products, rating software, and other computer applications.

Led study groups for state insurance exams, driving increased agent knowledge and confidence.

Defined and developed exception reporting system to handle routines without supervision.

Performed analysis of company work processes and recommended to management actions to improve efficiency

of current standard operating procedures that led to improved performance.

Developed and tested new procedures as agreed upon by InsLogic management.

Project-managed procedure launch, assuring follow-through by holding team meetings.

Performed desktop support, imaging, server tape backup, software updates and general hardware installs.

Audited more than 4000 files for accuracy with computer system and compliance with insurance laws.

EDUCATIONAL BACKGROUND

UNIVERSITY OF RICHMOND, Richmond, VA

MLA Candidate

TUSCULUM COLLEGE, Greenville, TN

Bachelor of Science – Organizational Management

NORTHERN VIRGINIA COMMUNITY COLLEGE, Alexandria, VA

Associate of Science – Business Science

Associate of Science – General Studies

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