Customer Service Supply Chain

Gregory Lee Pendergrass

*** **** ***** ***. ** Cell: 334-***-****

Dothan, AL 36305 Email: ***************@*****.***

SUMMARY

Dynamic business, communication and analytical skills with strong leadership, problem solving, planning,

team building, and customer service skills.

• 15 years of supply chain management experience in the areas of customer demand & forecasting,

production planning, procurement and logistics.

• 10 years of ERP systems experience using various software systems such as: SAP and Sony

developed large scale systems.

• 10 years of process engineering experience with a focus on continuous process improvements using

concepts from Six Sigma, Kanban and Lean Manufacturing.

• 15 years of global experience working and collaborating with domestic and international customer

and team members from: US, Japan, Europe, Central & South America, and various parts of Asia.

EXPERIENCE & ACCOMPLISHMENTS

Sony Electronics Inc., Dothan, AL 1988 – present

SCM Manager (1994 – Present)

Manager responsible for the customer demand & forecast, production planning, procurement and logistics

activities to meet customer and business requirements. Supervise and direct daily work activities of an

administrative staff.

• Project team member responsible for the creation and management of the current supply chain

management system used to manage daily customer demand & forecasting, production planning,

procurement and logistics.

• Coordinates daily shipments for 14 domestic & international customers by working with customers,

production areas and logistics group to insure high shipment rate.

• Process improvement leader that collaborates with business and technical groups to improve

customer service, team communication and improve process efficiency.

• Negotiated service agreements that resulted in 15%+ cost reduction for international shipments. The

estimated annualized savings was in excess of $125K.

• Hit rate analysis and corrective actions for production and shipment operations. Efforts resulted in a

96% average hit rate for the past 12 months.

• Daily/weekly meetings and reports that provide upper management with critical supply chain

information.

Industrial Engineer (1988 – 1994)

Provide manpower reallocation plans so that costs would be reduced and efficiency levels maintained or

improved. Conduct time studies and work simplification programs in all areas of production operation

• Work simplification and machine setup time reduction study which obtained 25% reduction in

manpower and $150k+ annual savings.

• Conduct studies of the reliability and performance of plant facilities, and production and administrative

systems.

• Prepare layout and assist in installation of a multi-million dollar AGV (automated guided vehicle) and

automated warehouse facility.

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Gregory Lee Pendergrass

410 Burt Drive Apt. A1 Cell: 334-***-****

Dothan, AL 36305 Email: ***************@*****.***

Milliken & Company, Pine Mt. & LaGrange, GA 1984 – 1988

Industrial Engineer

Plan and design plant layouts and facilities. Conduct time studies and work simplification programs in all

areas of production operation. Supervise an administrative staff.

• Conduct studies of the reliability and performance of plant facilities, and production and administrative

systems.

• Implement program to determine optimum inventory levels for production area and to allow optimum

use of resources.

• Machine setup time reduction study that resulted in 33% time savings and an estimated $50k+

annualized savings.

• Complete new layout for manufacturing facility.

EDUCATION

AUBURN UNIVERSITY, Auburn, AL

Bachelor of Science, Industrial Engineering

SOFTWARE SKILLS

Microsoft Office, SAP/R3

TRAINING

• Advanced Industrial Engineering School - Methods and techniques

• Dale Carnegie Training – Effective communications and human relations

• Statistical Process Control – Use in manufacturing environment

• Philip Crosby College – Graduate and onsite instructor

• Six Sigma - Transactional Green Belt Training

• Lean Manufacturing – Principles and techniques

• ISO Coordinator – Department Coordinator

• Safety Training – monthly training on various topics

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