Management Customer Service

A UTUMN H ENDERSON, M HR, S PHR

Atlanta, GA ***** 615-***-**** ************@****.***

H U M AN R E S O U R C E M A N A G ER P O S IT I O N

SEEKING A

MANAGEMENT EXPERIENCE

O’Reilly Auto Parts/ Ozark Automotive Nashville, TN & Atlanta, GA

Human Resource Supervisor 06/12 - Present

O’Reilly is a nationwide leader in the aftermarket auto parts industry. O’Reilly operates in a dual market

strategy delivering auto parts to professional and retail customers. Over 4,300 nationwide stores are

supported by the Ozark Automotive distribution network.

Managing all HR generalist responsibilities for over 400 exempt and non-exempt workforce.

Blended union and non-union environment.

Matrix reporting structure (Distribution Center Manager and Regional HR Manager)

Lowest regional turnover award 2012.

Regional trainer (FL, GA, and TN)

Offered transfer position in 03/2014

Nashville Metropolitan Government, Music City Center Nashville, TN

Workforce Development Program Supervisor 07/10 – 05/12

Applied knowledge of NLRA laws regarding a predominately closed shop construction union

environment for over 1,100 employees.

Supervised a diverse five member staff in two separate government agencies.

Administered daily operations and reported to Nashville City Council, Tennessee Department of

Labor, and Convention Center Authority board and staff members.

Supervised full cycle recruitment process, database management, and quarterly reporting of job

placement performance at Music City Center and Omni Hotel construction sites.

Placed over 370 workers at Music City Center and Omni Hotel sites.

Recognized for high-quality work, organizational strengths and exceptional customer service

delivery.

Organized public job fairs and internal staff recruitment.

Developed internship program for construction safety and project management fields.

Created and performed oral presentations to multiple audiences.

Coordinated with local community organizations and state government on training and

development program.

Express Employment Professionals Nashville, TN

Staffing Consultant 09/09 – 06/10

Express Employment Professionals is a staffing agency that provides full time and temporary job

placement, human resources services and consulting.

Completed volunteer two week rigorous corporate training and development program;

achieved maximum corporate sales certifications.

Hard sales negotiator which resulted in 3% increase in gross margin profits for administrative

positions.

Implemented tracking mechanisms to prevent future recurrences.

Created databases and spreadsheets that improved record management and reporting

accuracy.

Recruited and placed over 200 local applicants to temporary and long term jobs.

After multiple promotions, final role provided consulting services for diverse clients (e.g.,

manufacturing, real estate, accounting, and retail banking).

Increased business development by securing high profit margins in temporary and direct hire

assignments.

AUTUMN HENDERSON Phone: 615-***-**** Page 2

ONGOING KEY SKILLS

Business Management and Strategy:

Proficient in utilizing Microsoft Office Suite® to generate reports and analyze data

Generating strategic orientation and on-boarding proposal to respond to organizational

changes

Supporting decisions based on analyzing data such as turnover reports, financial statements,

WLS / KPI summaries, human resource scorecards, and quarterly reportings.

Evaluating internal and external environment to ensure talent competitiveness

Submitting SWOT analyses to senior management

Committing to personal and organizational continuous education

Workforce Planning and Employment:

Organizing public job fairs and recruitment for exempt and non-exempt workforce.

Writing job descriptions and ordering online advertising requests

Coordinating activities with corporate human resources department to ensure compliance with

company policies, procedures, and state/federal employment laws.

Evaluating non-occupational work restrictions to resolve accommodation requests

Managing FMLA program in compliance with state / federal laws

Supervising reduction in force processes

Directing knowledge of federal employment laws regarding interviewing an d best hiring

practices.

Recruiting and selecting except and nonexempt workforce in a multi-state environment.

Human Resource Development:

Managing performance evaluation program and schedule.

Facilitating leadership development program for supervisors and operation managers

Presenting quarterly trainings to management (ex: harassment, union avoidance,

interviewing, etc.)

Participating in a task force with executive committee leaders to re -develop a new designated

trainer program (the only HR Supervisor serving on this task force committee)

Compensation and Benefits:

Researching and submitting regional wage surveys to ensure organizational competitiveness

Managing all raises, years’ of service recognition, and annual enrollment activities

Explaining all benefits to team members in a way that is understandable

Transacting payroll and resolving all payroll issues

Team Member and Labor Relations:

Providing team member relations consultation for management and team members to achieve the

highest level of morale and productivity.

Collaborating with operators to solve employment disputes

Avoiding union organizing risks by responding to team member issues quickly and

consistently

Leading the progressive discipline policy

Interpreting collective bargaining agreements and company policies

Terminating team members with honest and tactful communication approach

Writing progressive discipline forms with clarity so any potential third party can follow

company decisions

Participating in unemployment, grievance, arbitration, and deposition hearings

Developing written responses to EEOC allegations

Leading monthly town hall meetings and responding to team member concerns

Risk Management:

Managing the worker’s compensation program (advanced knowledge of TN laws)

Communicating employee rights

Leading the safety committee

Collaborating with adjusters and company attorneys to prepare position statements

Managing OSHA and powered industrial equipment compliance programs

Accounting for all monthly safety huddle trainings and communications

AUTUMN HENDERSON Phone: 615-***-**** Page 3

EDUCATION

MASTER OF HUMAN RESOURCE MANAGEMENT

Lipscomb University, 2013

Nashville, TN

BACHELORS OF HISTORY

Fisk University, 2003 – 2007, g. 2012

Nashville, TN

INTERNATIONAL EDUCATION

Ilisa Spanish Language Institute

San Jose, Costa Rica 05/2012 – 06/2012

Cultural Competence Assessment (Study Abroad for Masters Program)

London, United Kingdom and Paris, France 09/2013

OF NOTE

Additional Technical Skills:

Excellent writer and communicator

Microsoft Office, AS400, WMS, SAP, Kronos, Lawson

Problem Solver & Analytical Thinker

Entry level knowledge of European Labor Laws (United Kingdom and France)

Diversity & Inclusiveness

Strategic Business Management

Professional Associations:

Society for Human Resource Management (National Chapter)

Senior Professional of Human Resources (HRCI)

Contact this candidate