Customer Service Management

KIM ESKER

**** ********* **** ********, ** ***** 618-***-**** abl2gc@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Proven self-starter with the ability to work well under pressure, multi-task, and prioritize workload

in order to meet deadlines in a fast-paced environment while consistently meeting performance

benchmarks.

• Strong commitment to building strategic customer relationships by listening attentively, solving

problems creatively, and using tact and diplomacy to find common ground and achieve win-win

outcomes.

• Dynamic MBA that communicates effectively through oral and written presentations.

PROFESSIONAL EXPERIENCE

Monsanto Company 2003-Current

Credit Analyst St Louis, Missouri 2008-Current

• Assist marketing, sales and finance team in communicating and managing various financing

options to both internal staff and customer base to ensure program requirements are met,

simplify the application and reporting processes, as well as establish efficiencies for account

approvals and collections.

• Report to management and other key leaders program metrics in order to track effectiveness,

identify opportunities and support future marketing tactics.

• Analyze customers’ credit worthiness through the use of bureau reports, financial statements, tax

returns, and reference data to minimize risk and maintain low bad debt exposure.

• Communicate cross-functionally amongst various departments, including customer operations,

program operations, grower licensing, customer data support, and field sales in order to share

program knowledge and find efficiencies that assisted in providing superior customer service.

• Selected by management to lead the Credit organization through various special projects; Job

Rotation Initiative (May 2009), Create a Winning Environment Team (2009), and the FX

Conference Credit Poster (July 2008), that introduced efficiencies in productivity, increased

employee morale, and exposed the teams’ goals and achievements to the finance organization.

• Awards and Achievements:

o Finance 5 Star Award (Oct 2009): Recognized for extraordinary achievement that

provided expertise and processes to add value to the organization and enable the

enterprise to grow EPS and increase cash flow by $250 million in the fourth quarter.

o Actively participate in continuing education:

Foundations of Project Management (Oct 2009): Reviewed the essentials of

project management by examining and practicing the various steps in a project’s

life cycle that will ensure a successful outcome.

Guest Auditor Program (Oct 2009): Selected by management through an

application process to assist in an internal audit that allowed a better

understanding of Monsanto policies and procedures and internal controls, as well

as gain exposure to other business disciplines and cultures.

Team Member Learning Series (Ongoing): Designed to provide learning

opportunities and resources to develop personal skills in areas such as DPR, career

development, leadership and the Monsanto competencies

Financial Analyst St Louis, Missouri 2006-2008

• Collaborated with technical leaders and staff of the research and development organization to

manage $200 million annual research and development budget, $40 million capital budget

(FY08), monthly forecasts and long-range planning, as well as other investment needs of the

business.

• Strong focus on assessing internal customers’ needs in order to optimize specific training for

individual cost center managers on all financial systems and processes.

• Built successful networks and develop cross-functional working relationships in order to leverage

resources, identify opportunities for synergy and integration, and execute viable business

strategies while ensuring the integrity of financial and management control systems.

• Awards and Achievements:

o Monsanto Cube Award (October and December 2007): Recognized as performing

above and beyond during the divestiture of Monsanto’s cotton division (Stoneville) by

closely working with internal customers and the strategy team to achieve accurate

financial reporting.

o Step to Success Award (October 2007): Acknowledged for completing continuing

education credits towards the understanding of the agriculture industry and Monsanto’s

strategic direction.

o Aces Award (August 2006): Successfully achieved requirements necessary for SAP

General Ledger certification.

o Actively participate in continuing education:

Agri Basics 101 (July 2007): Participated in extensive training in order to gain a

basic understanding in production agriculture and the agribusiness industry

through a combination of lecture, discussion, and application exercises.

Customer Interaction Program (2007): Nominated (1 of 20 participants) by the

Financial Leadership Team to participate in expanding knowledge in agricultural

industry in an effort to improve understanding of Monsanto’s strategic direction,

products, marketing strategies, and customers, as well as the various delivery

channels.

Ladder of Learning Initiative (FY2007): Participated in a technical and managerial

skills team formed to design and manage the recognition of team members from

finance and finance-related functions who focus on continuous learning.

Safety Committee Member (FY2007): Won Most Creative Campaign Award for

creatively bringing awareness to the importance of understanding slips, trips, and

falls.

Assistant, Williamsburg, Iowa 2003-2006

• Facilitated the performance of management and employees by anticipating and attending to a

wide variety of administrative support tasks with minimal supervision, in a dynamic and time

sensitive environment.

• Demonstrated written communication skills through the creation of professional-looking

presentations and marketing materials for sales and research and development organization in

order to effective market products to customers.

• Known as the lead administrative "go-to" person for department personnel as one of the team’s

primary mentors of both new and established employees.

• Accountable for analyzing and distributing to management monthly relevant and accurate

financial results in order to track long-term spending goals.

Simple Solutions, Lake Ozark, Missouri 2001-2003

Small Business Consultant

• Personally established accounting, office management, and consulting firm, applying creativity

and persistence to grow business to 10 accounts and numerous one-time clients in a single year.

Monarch Cove Development, Lake Ozark, Missouri 2000-2001

Office Manager

• Managed office operations for multimillion-dollar development company, overseeing retail and

rental assets and maintaining financial information.

A. Michael Bednara, P.C., Osage Beach, Missouri 1999-2000

Staff Accountant / Computer Specialist

Anders, Minkler & Diehl LLP, St. Louis, Missouri 1999

Associate

EDUCATION

Masters of Business Administration with an emphasis in Marketing, University of Iowa, Iowa

City, Iowa 2005

Bachelors of Science in Accountancy, Southern Illinois University, Edwardsville, Illinois 1998

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