Customer Service Sales
Resume:
Breanna Tibbetts
Modesto Ca *****
abl2do@r.postjobfree.com
Summary
Naturally inquisitive and energetic creative writer with Bachelors degree
in English focused in Creative Writing. Great attention to detail with
excellent problem solving and communication skills. Proven track record
consistently meeting or exceeding goals. Approaches problems in highly
creative and effective manners. Exceptional ability to effectively lead and
develop people with the ability to inspire colleagues through optimism,
energy, determination and commitment. Looking for a position outside of the
financial realm where I can explore and work with my literary skills.
Education
San Francisco State University August 2005-
January 2010
San Francisco, California
Earned: Bachelor of Arts
English: Creative Writing
Job Experience
JP Morgan Chase/Washington Mutual June 2008-March
2010
Fraud Investigator:
Analyzed over 4000 customer accounts and transactions for risk to either
bank or customer per month.
Utilized multiple computer programs simultaneously in order to investigate
and make decisions regarding accounts and transactions with efficiency and
accuracy.
Contacted over 150 outside banks for reasons of validation and bank
security.
Exceeded all production goals of 140 with an average of 190 accounts
decisioned on a daily basis.
Identified fraudulent items to avert losses.
Helped to train associates in both programs as well as in efficiency and
accuracy.
Helped to covert all Washington Mutual accounts over to JP Morgan Chase
systems. Worked both systems and workflow simultaneously to ensure a smooth
transition.
Bank of America June 2006-
June 2008
Teller Operations Specialist/Merchant Teller/Senior Teller/Teller
Performed all opening and closing procedures in regards to branch and to
tellers.
Oversaw a full staff of 15 to 18 tellers. Oversaw all teller transactions,
including day to day activity, teller audits and teller coaching, as well
as lobby leading and helping customers on both the teller line and the
platform.
Ensured branch passed 3 audits successfully. Answered all questions in
regards to policy and procedures accurately and quickly. Ensured the branch
upheld all policy and procedure standards as well as Reg CC.
Met all sales goals, exceeding the goal of 5 accounts a day by 4 on a
regular basis.
Handled customer issues, related to both customer service and account
investigation such as missing transactions, mishandled transactions, and
special orders.
Handled outgoing wires, both incoming and outgoing cash shipments, all
orders for branch such as gift cheques, traveler cheques, foreign currency,
and all special denominations for customers.
Special Recognition and Skills
Worked on Transfer Lit Magazine at San Francisco State University.
Consistently achieved 116% of production goals as Fraud Investigator
Received Teller Award of Excellence from Bank of America.
Experienced with Microsoft Word, Excel, PowerPoint, as well as Macintosh
software such as AppleWorks, Pages, Numbers, and Keynote. Also trained on
POS systems and multiple banks software such as Bank of America, Washington
Mutual and JP Morgan Chase.
Contact this candidate