Management Service
Resume:
E uropass
C urriculum Vitae
Personal information
First name(s) / Surname(s) Yordan Terziysky
Address(es) 7 Balevi Livadi Str, Simeonovo District, 1434 Sofia, Bulgaria
E-mail *********@*****.***, mob +359*********
Nationality Bulgarian
Date of birth July 15th, 1966
Gender Male
WORK EXPERIENCE
Outsourced Operations, Management, Strategy
Desired employment / Occupational field
Dates Since Mar’ 2011 and ongoing
Name and address of employer The ABS Consulting Ltd., UK / Partnership with VSServices Ltd. BG
Occupation or position held Interim &BPO Management, Management Consulting ( Business Systems, BPO Services,
Expansion PM) for Clients expanding to Russia and EE
Provided OM and BPO services for clients seeking expansion in Russia, Eastern
Type of business or sector
Europe and Bulgaria. Managed expansion projects and Outsourced operations, BP
Main activities and responsibilities
optimization. Recruited and developed local staff.
Dates Apr 2009 to Dec 2010
Name and address of employer MERCATOR d.d. Ljubljana, Slovenia ( www.mercator.si )
Occupation or position held IT&T Expansion Project Director for Bulgaria, Mercator d.d., Ltd, Slovenia
Largest Retail chain in SEE
Type of business or sector
Lead the expansion project for Bulgaria, incl. BP and Systems localization, set up of corporate
Main activities and responsibilities
structures and hiring of local staff, networking, procurement. Had full P&L, Capex/Opex and legal
entity responsibility.
Achievements
Led business expansion for Bulgaria. Controlled CAPEX, OPEX and P&L, recruited
staff,revised business processes and localized business systems ( SAP FI/CO/HR/BI, Retail
G.O.L.D., POS, BWH, CRM applications, HW/SW landscape), established vendor contacts.
Dates Feb 2007-Mar 2009
Name and address of employer I-teco Ltd. Moscow, Russia ( www.i-teco.ru)
Occupation or position held Director BPO Services
Top 4 IT System Integrator in Russia, Golden partner of HP
Type of business or sector
Main activities and responsibilities Established the new Business Services Unit (ref. ITIL) and provided leadership,
motivation and strategic direction to a multifaceted team of 150+. Created and managed
effective 3-level service structure to cover the service requests on territory of Russia
and CIS.
Dates Oct 2005 – Jan 2007
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Name and address of employer CFCU, PHARE programme for Bulgaria
IT Expert and team lead for EU sponsored projects
Occupation or position held
Public Administration, Bulgaria
Type of business or sector
Main activities and responsibilities Provided consultancy (technology and transformational change) within:
PHARE Project BG 2004/016-711.09.03, Ministry of Finance, Bulgaria: Produced the
functional and technical specification report (FTSR) and business process maps for a
new, centralized Intrastat IT system worth €2M, beneficiary – National Revenue Agency
PHARE Project BG-2004/016-711.08.01, Ministry of Justice: Developed the high level IT
architecture to support a modern court service working alongside global experts,
including solutions design, drafting tender documents and evaluating vendor proposals
Dates 2004 - 2005
Name and address of employer SIEMENS Business Services GmbH&Co Austria, ( www.siemens.de )
CM for Bulgaria
Occupation or position held
The biggest platform independent System Integrator and Business Services provider worldwide.
Type of business or sector
Recently acquired by Atos Origin.
Main activities and responsibilities Led and developed the unit, making it market leader for SAP ERP impl ementation
and Business Services. Established and managed SAP, Product Related Services
and Outsourcing divisions to reflect the actual market conditions.
Dates 1998 - 2004
Name and address of employer METRO Group, Germany, ( www. metrosystems.de )
Occupation or position held - Head of IM / IT for Greece, Ukraine, Bulgaria (2003-2004)
- Head/Coach IM / IT for new expansions - Russia, Ukraine(2000-2001)
- Director IT for METRO C&C China (2002-2003)
- Director IT and Business processes organization, Bulgaria (1998-2000)
Type of business or sector Retail, technology for Retail
Main activities and responsibilities
Re-designed METRO’s regional Outsourced operations and implemented procurement
procedures that reduced Opex by 15% and Capex by 12%, improved cross-border
harmonization: as head of ICT for assigned countries, refreshed the BPO strategy,
established new outsourcing structures in Bulgaria, Greece, Ukraine, Russia and China,
recruited local staff and drove efforts to train it in new ways of workin g, fulfillment of SLA
and achieving high rate customer satisfaction.
As appointed Head of IT MCC China, devised low cost operating model for METRO’s
expansion into Asia-Pacific and China, introducing a localized IT outsourcing model
(BPO) to deliver IT operations and core business systems to the region at significantly
reduced cost.
Dates Sep 1991-Apr 1998
Name and address of employer Bulgarian National Bank, The Economic bank, Credit Express Bank (aggregated)
Occupation or position held Type Chief Expert IT / Head of IT
of business or sector Banking, Financial
Main activities and responsibilities Managed IT solutions and infrastructure teams, Established centralized IT environment
for branches, using customized HW/SW and communication platforms from leading
vendors (Microsoft Servers, IBM AS400,SIEMENS PBX, WANs based on CISCO
equipment, etc.)
Education and training
Dates 2009-2010
Title of qualification awarded CBS (Certified Business Specialist) – certification
Principal subjects/occupational skills covered Emerging Markets Expansion, ICT Strategy
Name and type of organisation providing The Academy of Business Strategy, London, UK, Business School
education and training
Dates 1994-1998
Title of qualification awarded BA
Principal subjects/occupational skills covered International Economic Relations
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Name and type of organisation providing University of Economics Varna, Bulgaria
education and training
Dates 1986-1991
Title of qualification awarded MS
Principal subjects/occupational skills covered Engineer, IT
Name and type of organisation providing Technical University of Varna
education and training
Personal skills and competences
Mother tongue(s) Bulgarian
Other language(s)
Self-assessment Understanding Speaking Writing
Listening Reading Spoken interaction Spoken production
Proficient Proficient
English C2 C2 Proficient user C2 Proficient user C2 Proficient user C2
user user
Independent Independent Independent Independent Independent
German B1 B1 B1 B1 B1
User User User User User
Proficient Proficient
C2 C2 Proficient user C2 Proficient user C2 Proficient user C2
Russian User user
Independent Independent Independent Independent Independent
B1 B1 B1 B1 B1
Serbo-Croatian User User User User User
European level Common European Framework of Reference for Languages
Social skills and competences Team player, sociable, culturally sensitive; Excellent communication skills on all levels
Organisational skills and competences People management - natural leader, capable to manage, motivated and developed staff of
250+. Able to work and take right decisions under stress. Used to matrix model of working.
Technical skills and competences Multifaceted technical expertise, based on education, professional trainings and rich track-
record.
Computer skills and competences Has over 19 years’ experience managing global IT and BPO operations and delivering
multimillion IT transformation and business services projects. Led large scale SAP
implementation projects and international rollouts. Set-up and managed commercial data
centers and other IT product related services. As a consultant, has advised Clients on corporate
BP optimization, BPO model design, Strategy definition, and multinational programme delivery
with Six Sigma. Passed number of specialized trainings by solution providers like SAP,
Microsoft, IBM, CISCO, Oracle, Siemens, HP, etc.
Other skills and competences IT and BPO Senior Strategy development, Full P&L, CAPEX,
management setting objectives OPEX resp.
Global Service Delivery Change management IT Audits, Risk
Centres management BP re-engineering Management
& Site operations Senior IT PM with Six IT Solutions and
Customer Satisfaction Sigma ERP(SAP) delivery
tracking Matrix teams Networking (partners,
SLA Management, KPI supervision vendors)
controlling SPOC for all People Management,
Business start-up and escalations 200+ Team leadership /
Expansion Budget planning & Collaboration
Building organization controlling Coaching, Delegating,
from scratch Assessment
“C” - level
communication
Cat B
Driving License
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