E uropass

C urriculum Vitae

Personal information

First name(s) / Surname(s) Yordan Terziysky

Address(es) 7 Balevi Livadi Str, Simeonovo District, 1434 Sofia, Bulgaria

E-mail abl29t@r.postjobfree.com, mob +359*********

Nationality Bulgarian

Date of birth July 15th, 1966

Gender Male

WORK EXPERIENCE

Outsourced Operations, Management, Strategy

Desired employment / Occupational field

Dates Since Mar’ 2011 and ongoing

Name and address of employer The ABS Consulting Ltd., UK / Partnership with VSServices Ltd. BG

Occupation or position held Interim &BPO Management, Management Consulting ( Business Systems, BPO Services,

Expansion PM) for Clients expanding to Russia and EE

Provided OM and BPO services for clients seeking expansion in Russia, Eastern

Type of business or sector

Europe and Bulgaria. Managed expansion projects and Outsourced operations, BP

Main activities and responsibilities

optimization. Recruited and developed local staff.

Dates Apr 2009 to Dec 2010

Name and address of employer MERCATOR d.d. Ljubljana, Slovenia ( www.mercator.si )

Occupation or position held IT&T Expansion Project Director for Bulgaria, Mercator d.d., Ltd, Slovenia

Largest Retail chain in SEE

Type of business or sector

Lead the expansion project for Bulgaria, incl. BP and Systems localization, set up of corporate

Main activities and responsibilities

structures and hiring of local staff, networking, procurement. Had full P&L, Capex/Opex and legal

entity responsibility.

Achievements

Led business expansion for Bulgaria. Controlled CAPEX, OPEX and P&L, recruited

staff,revised business processes and localized business systems ( SAP FI/CO/HR/BI, Retail

G.O.L.D., POS, BWH, CRM applications, HW/SW landscape), established vendor contacts.

Dates Feb 2007-Mar 2009

Name and address of employer I-teco Ltd. Moscow, Russia ( www.i-teco.ru)

Occupation or position held Director BPO Services

Top 4 IT System Integrator in Russia, Golden partner of HP

Type of business or sector

Main activities and responsibilities Established the new Business Services Unit (ref. ITIL) and provided leadership,

motivation and strategic direction to a multifaceted team of 150+. Created and managed

effective 3-level service structure to cover the service requests on territory of Russia

and CIS.

Dates Oct 2005 – Jan 2007

Page 1/3 - Curriculum vitae of

Terziyski Yordan © European Union, 2004-2010 24082010

Name and address of employer CFCU, PHARE programme for Bulgaria

IT Expert and team lead for EU sponsored projects

Occupation or position held

Public Administration, Bulgaria

Type of business or sector

Main activities and responsibilities Provided consultancy (technology and transformational change) within:

PHARE Project BG 2004/016-711.09.03, Ministry of Finance, Bulgaria: Produced the

functional and technical specification report (FTSR) and business process maps for a

new, centralized Intrastat IT system worth €2M, beneficiary – National Revenue Agency

PHARE Project BG-2004/016-711.08.01, Ministry of Justice: Developed the high level IT

architecture to support a modern court service working alongside global experts,

including solutions design, drafting tender documents and evaluating vendor proposals

Dates 2004 - 2005

Name and address of employer SIEMENS Business Services GmbH&Co Austria, ( www.siemens.de )

CM for Bulgaria

Occupation or position held

The biggest platform independent System Integrator and Business Services provider worldwide.

Type of business or sector

Recently acquired by Atos Origin.

Main activities and responsibilities Led and developed the unit, making it market leader for SAP ERP impl ementation

and Business Services. Established and managed SAP, Product Related Services

and Outsourcing divisions to reflect the actual market conditions.

Dates 1998 - 2004

Name and address of employer METRO Group, Germany, ( www. metrosystems.de )

Occupation or position held - Head of IM / IT for Greece, Ukraine, Bulgaria (2003-2004)

- Head/Coach IM / IT for new expansions - Russia, Ukraine(2000-2001)

- Director IT for METRO C&C China (2002-2003)

- Director IT and Business processes organization, Bulgaria (1998-2000)

Type of business or sector Retail, technology for Retail

Main activities and responsibilities

Re-designed METRO’s regional Outsourced operations and implemented procurement

procedures that reduced Opex by 15% and Capex by 12%, improved cross-border

harmonization: as head of ICT for assigned countries, refreshed the BPO strategy,

established new outsourcing structures in Bulgaria, Greece, Ukraine, Russia and China,

recruited local staff and drove efforts to train it in new ways of workin g, fulfillment of SLA

and achieving high rate customer satisfaction.

As appointed Head of IT MCC China, devised low cost operating model for METRO’s

expansion into Asia-Pacific and China, introducing a localized IT outsourcing model

(BPO) to deliver IT operations and core business systems to the region at significantly

reduced cost.

Dates Sep 1991-Apr 1998

Name and address of employer Bulgarian National Bank, The Economic bank, Credit Express Bank (aggregated)

Occupation or position held Type Chief Expert IT / Head of IT

of business or sector Banking, Financial

Main activities and responsibilities Managed IT solutions and infrastructure teams, Established centralized IT environment

for branches, using customized HW/SW and communication platforms from leading

vendors (Microsoft Servers, IBM AS400,SIEMENS PBX, WANs based on CISCO

equipment, etc.)

Education and training

Dates 2009-2010

Title of qualification awarded CBS (Certified Business Specialist) – certification

Principal subjects/occupational skills covered Emerging Markets Expansion, ICT Strategy

Name and type of organisation providing The Academy of Business Strategy, London, UK, Business School

education and training

Dates 1994-1998

Title of qualification awarded BA

Principal subjects/occupational skills covered International Economic Relations

Page 2/3 - Curriculum vitae of

Terziyski Yordan © European Union, 2004-2010 24082010

Name and type of organisation providing University of Economics Varna, Bulgaria

education and training

Dates 1986-1991

Title of qualification awarded MS

Principal subjects/occupational skills covered Engineer, IT

Name and type of organisation providing Technical University of Varna

education and training

Personal skills and competences

Mother tongue(s) Bulgarian

Other language(s)

Self-assessment Understanding Speaking Writing

Listening Reading Spoken interaction Spoken production

Proficient Proficient

English C2 C2 Proficient user C2 Proficient user C2 Proficient user C2

user user

Independent Independent Independent Independent Independent

German B1 B1 B1 B1 B1

User User User User User

Proficient Proficient

C2 C2 Proficient user C2 Proficient user C2 Proficient user C2

Russian User user

Independent Independent Independent Independent Independent

B1 B1 B1 B1 B1

Serbo-Croatian User User User User User

European level Common European Framework of Reference for Languages

Social skills and competences Team player, sociable, culturally sensitive; Excellent communication skills on all levels

Organisational skills and competences People management - natural leader, capable to manage, motivated and developed staff of

250+. Able to work and take right decisions under stress. Used to matrix model of working.

Technical skills and competences Multifaceted technical expertise, based on education, professional trainings and rich track-

record.

Computer skills and competences Has over 19 years’ experience managing global IT and BPO operations and delivering

multimillion IT transformation and business services projects. Led large scale SAP

implementation projects and international rollouts. Set-up and managed commercial data

centers and other IT product related services. As a consultant, has advised Clients on corporate

BP optimization, BPO model design, Strategy definition, and multinational programme delivery

with Six Sigma. Passed number of specialized trainings by solution providers like SAP,

Microsoft, IBM, CISCO, Oracle, Siemens, HP, etc.

Other skills and competences IT and BPO Senior Strategy development, Full P&L, CAPEX,

management setting objectives OPEX resp.

Global Service Delivery Change management IT Audits, Risk

Centres management BP re-engineering Management

& Site operations Senior IT PM with Six IT Solutions and

Customer Satisfaction Sigma ERP(SAP) delivery

tracking Matrix teams Networking (partners,

SLA Management, KPI supervision vendors)

controlling SPOC for all People Management,

Business start-up and escalations 200+ Team leadership /

Expansion Budget planning & Collaboration

Building organization controlling Coaching, Delegating,

from scratch Assessment

“C” - level

communication

Cat B

Driving License

Page 3/3 - Curriculum vitae of

Terziyski Yordan © European Union, 2004-2010 24082010

Contact this candidate